CARSTAR Empire Auto Group
In operation 29 years.
Carstar Empire Auto Group specializes in high-quality collision repairs, excellent customer service, and satisfaction in Bronx, NY. Our location is locally owned and operated and committed to delivering top-notch collision repair services, ensuring a seamless experience to get you back on the road swiftly after a?collision. Relax;?we will take it from here.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
- Russian
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I received daily updates and they even delivered my car since they mistakenly told me I could pick up before it got detailed.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Our experience with Empire was excellent. The process was efficient, the estimate for the work was reasonable and there were no surprises at the end. The entire team especially Rosemary was very pleasant and extremely helpful along the way. I would highly recommend them for any auto work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work done was excellent and the staff was very responsive and considerate.
Customer Service - 5.0/5.0 -
The staff was excellent!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good work. I appreciate the updates.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Made everything seamless. Great communication and handled the entire repair.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great job
Repair Quality - 5.0/5.0 -
The work that was done on the car was amazing they did a great job.
Customer Service - 4.0/5.0 -
The gentlemen that was there told me if I did not have 100 deductible dollars I wasn't getting my car the same person I told my brand new battery charger was in my car please don't allow it to be removed and whe. I came to pick up my car it wasn't there buy the manager lady corrected the situation so I rated a 8 but she gets a 10 because of her knowing how to treat a customer.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome job awesome service
Customer Service - 5.0/5.0 -
Perfection
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
The job was incomplete have to return back to Auto Body Shop Saturday Dec.30 to get the fender repaired because it’s not fully attached
Customer Service - 2.5/5.0 -
Because my car is incomplete
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work was impeccable 👌 NO sign accident damage ever existed. They maintained communication throughout, timely completion of work, cleaned/detailed upon return, courteous service, accommodating.
Customer Service - 5.0/5.0 -
Courteous, conscious effort to acquire parts specific to the make and model from manufacturer.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I will share your services with anyone who will need repairs or any work done on their car
Repair Quality - 5.0/5.0 -
Thank you you all did a wonderful job The issue I have is the registration on my car you put a sticker on it November 5 was the deadline I wasn't aware of the date I just assumed it was fine and up to date until I received a $50.00 ticket I haven't received the permanent sticker in the mail So what do I do ??? Please let me know
Customer Service - 5.0/5.0 -
Good
Returned Clean
Likely to Recommend - 4.0/5.0 -
Very good
Repair Quality - 4.0/5.0 -
Very good
Customer Service - 4.0/5.0 -
Very good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great customer service. They are very friendly and try their best to work with you to accommodate your needs. I would recommend them to anyone!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like new!
Customer Service - 5.0/5.0 -
Really friendly and welcoming
Likely to Recommend - 5.0/5.0 -
I would definitely tell family and friends about them.
Repair Quality - 5.0/5.0 -
Very nice and clean.
Customer Service - 5.0/5.0 -
Extremely satisfied, the repair shop was in constant communication with me every step of the way.
My Experience - 5.0/5.0 -
They were able to fix the car knowing that had been hit on different places and looked perfect after that , This is truly great service by a company willing to go above and beyond. I highly recommend them to anyone in the area.”
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
It took a long time to get my car back