CARSTAR Empire Auto Group
In operation 29 years.
Carstar Empire Auto Group specializes in high-quality collision repairs, excellent customer service, and satisfaction in Bronx, NY. Our location is locally owned and operated and committed to delivering top-notch collision repair services, ensuring a seamless experience to get you back on the road swiftly after a?collision. Relax;?we will take it from here.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
- Russian
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0 -
It's hard to imagine I'd have a situation where I was making recommendations of this sort since most of the people I know don't own cars. But if anyone asked, I would recommend.
Repair Quality - 5.0/5.0 -
These guys know BMWs really well and will return your car to you in mint condition!
Customer Service - 4.5/5.0 -
Service personnel were super nice when I communicated with them, although some were more responsive to text messages than others
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Pristine work
Customer Service - 5.0/5.0 -
Constant updates on the status of repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
There was a small plastic cover to a space in the lower left part of the driver seat area that was on the floor. When I picked up the car, that piece was gone. Apparently, when you were cleaning the car you took it
Customer Service - 5.0/5.0 -
You forgot to put the plastic piece back and now I have no cover for the space. Can you see if you can put it back or get me a new one?
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Top notched results.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff were very friendly. Very helpful. The wheel done on the car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The repair was great. The staff are very friendly and professional. They did forget my rear storage space cover. But that is a minor oversight/ mistake.
Customer Service - 5.0/5.0 -
They were very friendly and great communicators.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It nice and clean work on the suv thank you for everything
Customer Service - 4.5/5.0 -
The shop they cut me up today everyday with the car repairs
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
The sensors at the back and rear mirror are not working. I have an appointment this coming Saturday. The hospitality was great.
Customer Service - 5.0/5.0 -
The customer service was excellent
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
my vehicle was completed with repairs in a reasonable amount of time, and I was always kept informed on the progress. But I was not told that I needed to pay my deductible of $500.00 in cash.
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Nothing is ever perfect but they did a good job
Customer Service - 4.5/5.0 -
Everyone was accommodating to my needs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
There was a scratch on my car that wasn't there when I brought the car in...rose Maria took care of it right away...
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Work was done well - but communication was lacking. In the end they improved and were extremely helpful.
Customer Service - 3.0/5.0 -
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