CARSTAR Fred's

5.0 (1,089reviews)

100%

(360) 533-2881

415 Ontario St., Hoquiam, WA 98550

100%

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415 Ontario St.
Hoquiam, WA 98550

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About CARSTAR Fred's

See Photos

415 Ontario St.
Hoquiam, WA 98550

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 17 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Fred's can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Fred's claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (1,089)

Sort By:
Newest
Rating

985 Customers Rated

5 Stars

80.4% Complete

(876)
4 Stars

6.6% Complete

(72)
3 Stars

1.6% Complete

(17)
2 Stars

1% Complete

(11)
1 Star

0.2% Complete

(2)
< 1 Star

0.6% Complete

(7)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, timely repairs, and proactive communication. Many highlighted that vehicles were completed ahead of schedule, with several noting they received their cars earlier than expected. Regular twice-weekly update calls were frequently mentioned as a standout feature that kept customers informed and at ease throughout the repair process. The quality of repairs drew high praise, with customers describing results as flawless, like new, and exceeding expectations. Staff were widely described as friendly, professional, knowledgeable, and genuinely caring. A recurring positive surprise was receiving vehicles back cleaner than when dropped off, with many mentioning interior vacuuming and exterior washing as unexpected bonuses. A few customers noted minor areas for improvement, such as occasional delays due to parts availability or insurance issues, and one customer mentioned a small quality touch-up needed upon delivery, though this was promptly resolved. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"2010! Not only was my car fixed to perfection, but the customer service was out of this world. You can tell that the women working here genuinely ..." Read more

"They did an amazing job fixing the fire damage to my van. The price was as quoted and the work was done in ..." Read more

"Thet done a awesome job and got the car back to me in a very short time. All the staff is very friendly ..." Read more

"Great service and fabulous staff. High quality repair work."

"... recently had two cars repaired by Hoquiam CARSTAR. Both of the jobs were perfectly completed. They keep in contact with you during the job and ..." Read more

"Before expected AND before rental coverage expired...THANK YOU!"

"... customers! Not only were they extremely attentive, got my car done super quickly. They also helped me repair my windshield with another ..." Read more

"A bit faster than expected."

"I received 3 days before I was going too. They did an amazing job"

"It was ready a couple of days earlier than expected."

"4 calls over 8 days. I was always given proactive status."

"They called early morning twice a week and kept me aware the process the car was at."

"Every Tuesday and Thursday we received a call letting us know how the repairs were going. We receive our car ..." Read more

"... Estimate and prompt work and work quality. Is great the staff kept me informed all the way with phone calls in detail. Very fair priced." Read more

"Definitely they gave me calls every few days to give me an update"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"2010! Not only was my car fixed to perfection, but the customer service was out of this world. You can tell that the women working here genuinely ..." Read more

"They did an amazing job fixing the fire damage to my van. The price was as quoted and the work was done in ..." Read more

"Thet done a awesome job and got the car back to me in a very short time. All the staff is very friendly ..." Read more

"Great service and fabulous staff. High quality repair work."

"... recently had two cars repaired by Hoquiam CARSTAR. Both of the jobs were perfectly completed. They keep in contact with you during the job and ..." Read more

"Before expected AND before rental coverage expired...THANK YOU!"

"... customers! Not only were they extremely attentive, got my car done super quickly. They also helped me repair my windshield with another ..." Read more

"A bit faster than expected."

"I received 3 days before I was going too. They did an amazing job"

"It was ready a couple of days earlier than expected."

"4 calls over 8 days. I was always given proactive status."

"They called early morning twice a week and kept me aware the process the car was at."

"Every Tuesday and Thursday we received a call letting us know how the repairs were going. We receive our car ..." Read more

"... Estimate and prompt work and work quality. Is great the staff kept me informed all the way with phone calls in detail. Very fair priced." Read more

"Definitely they gave me calls every few days to give me an update"

Tanya (Kia owner) reviewed 10/2/26

Very helpful and friendly staff

Amanda (Kia owner) reviewed 10/2/26

What an efficient and stress free process after someone hit my car. Fantastic!!

Very friendly and knowledgeable.

Pamelia (Honda owner) reviewed 9/28/26

It's the ONLY shop I recommend.

My car looks great!

Everyone there is so helpful & kind.

Brenda (Hyundai owner) reviewed 9/28/26

I took my car to Fred's. They are the best. My car was done sooner than expected. They did a great job. They even took the time to vacuum my car. The ladies up front are so kind. Will definitely be back if I need too.

Very good

Virginia (Jeep owner) reviewed 9/28/26

Clifford (GMC owner) reviewed 9/24/26

This is the second job they have done for me .

Sally (Toyota owner) reviewed 9/24/26

Very kind and attentive. Gave updates as needed and was done well and sooner than expected. Thank you.

Keith & Roberta (Toyota owner) reviewed 9/24/26

Would tell friends and family how good they did my car, well satisfied

Did a great job, and was done in good timing when said it would be done ☑️

Gif my car done earlier than what they said, looks great

Daniel (Honda owner) reviewed 9/18/26

I have a couple occasions already recommended Freds!

The team was great. They even brought my car to me when it was ready!

Elijah (Subaru owner) reviewed 9/18/26

Kaitlin (Chevrolet owner) reviewed 9/11/26

Laurie (Honda owner) reviewed 9/11/26

Excellent work, great customer service

Repairs are definitely quality work.

Kept me informed of progress on my vehicle as promised.

Dennis (Ford owner) reviewed 9/7/26

Best place around.

Did a excellent job!

Very good communication .

Heather (BMW owner) reviewed 9/7/26

Sharon (Jeep owner) reviewed 9/4/26

Great team of folks! My car looks great

Ten plus

Mary Ann (Chevrolet owner) reviewed 8/31/26

Would certainly recommend CARSTAR to everyone.

We have recently had two cars repaired by Hoquiam CARSTAR. Both of the jobs were perfectly completed. They keep in contact with you during the job and could not be more friendly and wanting to please their customers.

Customer services right on, friendly, efficient, and the complete package to make the customer very satisfied.

Donna (Hyundai owner) reviewed 8/31/26

Teresa (RAM owner) reviewed 8/31/26

Nice people, great to work with

Tracy (Volvo owner) reviewed 8/26/26

Lisa (Toyota owner) reviewed 8/24/26

Bothe of my daughters got their cars fixed here. They did a great job with their cars. That is why I chose this shop

Couple little glue spots or something on the hood but other than that it looks good.

They were absolutely awesome with me. And kept me updated the whole time

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view more shops in: Hoquiam | 98550

Oftentimes, an auto body shop will need to remove exterior parts from your vehicle in order to identify hidden structural damage below the surface. Doing this as part of the estimating process helps ensure you get the most accurate estimate.

CARSTAR Fred's

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Schedule an estimate appointment

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About CARSTAR Fred's

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,089)

985 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -