CARSTAR Fred's

5.0 (1,067reviews)

100%

(360) 533-2881

415 Ontario St., Hoquiam, WA 98550

100%

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415 Ontario St.
Hoquiam, WA 98550

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About CARSTAR Fred's

See Photos

415 Ontario St.
Hoquiam, WA 98550

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 17 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Fred's can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Fred's claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (1,067)

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Newest
Rating

963 Customers Rated

5 Stars

80.1% Complete

(855)
4 Stars

6.7% Complete

(71)
3 Stars

1.6% Complete

(17)
2 Stars

1% Complete

(11)
1 Star

0.2% Complete

(2)
< 1 Star

0.7% Complete

(7)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked as good as new or even better than before the damage. The team receives strong recognition for professionalism, friendliness, and a genuine commitment to customer care. A standout highlight across numerous reviews is the proactive communication, with customers appreciating regular twice-a-week update calls throughout the repair process. Many customers were pleasantly surprised to receive their vehicles ahead of schedule. An added touch that delighted customers was the complimentary interior and exterior cleaning of vehicles upon return. A few customers noted isolated concerns, including a missing part requiring a return visit, a gas tank not being refilled after a necessary drain, and occasional minor finish issues - all flagged directly by customers as areas for improvement.

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Service Quality
Timeliness
Communication

"They did an amazing job fixing the fire damage to my van. The price was as quoted and the work was done in ..." Read more

"2010! Not only was my car fixed to perfection, but the customer service was out of this world. You can tell that the women working here genuinely ..." Read more

"Absolutely the best. My car looked new again and everyone there was really friendly and helpful. So nice to be treated like a human and ..." Read more

"Car came back looking the way it did before the accident. They even took the time to clean the interior."

"... final release and all the other steps in-between, Customer service was top-notch." Read more

"Before expected AND before rental coverage expired...THANK YOU!"

"... customers! Not only were they extremely attentive, got my car done super quickly. They also helped me repair my windshield with another ..." Read more

"I received 3 days before I was going too. They did an amazing job"

"It was ready a couple of days earlier than expected."

"Did great, but due to insurance issues, was delayed and extra week"

"4 calls over 8 days. I was always given proactive status."

"The shop made sure to call twice a week with updates on what was going on with my car."

"They updated me twice a week even if it was just a small update like they were waiting for some parts they still ..." Read more

"Definitely they gave me calls every few days to give me an update"

"Called on the days they said they would and were very helpful."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication