CARSTAR Fred's

5.0 (1,077reviews)
100%
415 Ontario St.,  Hoquiam,  WA  98550
Bot
Shop AssistantSparkles

In operation 17 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Fred's can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Fred's claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,077)

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Friendly, understanding and very knowledgeable in their work. Very satisfied with the staff and the work. The best around.

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You are the best! You all did such a terrific job...felt like my vehicle was new! From front desk to my suv in front looking great-big happy smile on my face!THANK YOU for “going the extra mile” Pam👵🏻

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Everything apears to be in good shape. Difficult to tell at this point but I suspect all will be fine.

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Best I have ever had in a body shop!

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My Experience

Great service... Fast repair.... Quality employees

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Returned Clean

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My Experience

Thanks you are all awesome and did an amazing job on the car.

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I feel like they went above and beyond the call of duty, very happy with the service everybody was fantastic and accommodative! I would definitely recommend others!

Customer Service

Mark and the office gal are great! Both very friendly and easy to communicate with, Great customer service .

Returned Clean

My Experience

Fantastic job done by a fantastic company. This is the second time I’ve used this company and I’m pleased overall. I was updated every step of the way even when a manufacturing delay occurred that was out of their hands. I highly recommend this company to my friends. The employees treat you well and go that extra step to make sure you’re well taken care of. Due to my injury I had difficulty installing my sons new car seat and fully tightening it once I got my car back. The lovely lady the works the front desk happily came to the rescue and helped me tackle tightening the strap down so I could safely transport my child. She didn’t need to but she did and I am very grateful for her help.

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My Experience

I have no comments other than they followed through with what mechanics said they were going to do.

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There was no communication about the status of my car. I was originally told that it would be 1 week, then 2 weeks. I finally got my car back after a month. I was also told that I would be called when my car was done but I never received a call.

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My Experience

Easy to work with front office that puts someone like me that doesn't know about cars and body work at ease. I really appreciate the frequent e-mail contacts that keep me up to date on the progress of my car.

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My Experience

I left my vehicle in there hands and when I got it back it was like new. And returned to be on time. The business it's self is organized, customer service above perfect, professional, warm, and friendly. The rental and all the process was smoothe and just what I needed.

Likely to Recommend

I have trolls everyone I know how comfortable and easy Fred's makes things.

Repair Quality

Customer Service

Warm yet professional