CARSTAR Jordan Road Collision
In operation 19 years.
At CARSTAR Jordan Road, we offer comprehensive auto body repair services, from repairing minor dents and dings to restoring your entire vehicle to pre-accident condition. Whether you've had an accident, been through a storm or just want to freshen up your vehicle’s appearance, we are here to help get you back on the road! We work most insurance companies and also non-insurance repair claims. We stand behind our work with a nationwide warranty at our facility, to give our customers piece of mind when choosing a repair facility.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Gary is wonderfull!
Returned Clean
Likely to Recommend - 5.0/5.0 -
I already have recommended you to a friend.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
Maybe a 9 if you cleanup your customer communication. The work performed was stellar --this was our 2nd time at CarStar --1st was a breeze --the daily updates were VERY helpful 1st time around. If it were not for Kim, we would NEVER use you again
Repair Quality - 4.5/5.0 -
I am happy with the repairs; Kim was GREAT, but I received little, if any information on the repair status of my car; I was expecting it to be in your shop for a week --was there 22 days --I had to extend my rental twice
Customer Service - 2.0/5.0 -
Kim was 10 --everyone else was 4
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
They were nice, got me sooner than
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
You had my car for 30 days when you initially said 10. Simply not acceptable! It cost me hundreds of dollars in car rental costs and incredible stress juggling car use for my family. You promised completion multiple times only to push back the date based on a variety of excuses. If you were so busy and short handed you should have not taken my car when you did. It was drivable and I would have gladly waited for the repairs to begin when you had the capacity to complete the job timely. Your representative Leah was very rude when I expressed my concerns and frustrations during the process. A little bit of courtesy during this fiasco would have gone a long way in easing my frustration level. Other than that, I have no complaints about the work. But this has been such a poor experience that I will never use your shop again and will not recommend it to others.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0 -
Timelines for car to be finished kept changing at the last minute. Was told it would be done one day and then I wouldn't. Car was done a week late
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service and was well informed by email of every aspect of the repairs. Never a worry or concern. Great job everyone! Brian Stahnke
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0 -
I had to call multiple times over the two weeks to find out what was going on with my vehicle. The first time I was transferred to the person handling my claim. I left a phone message and am still waiting to hear back. The second and third time I called back, I was told my car was not ready and someone would call me back. I'm still waiting on call backs.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The paint job was excellent! However, I cancelled my clients appointments on Sunday and spent 5 hrs cleaning the inside of the car. There was black dust from the sanding EVERYWHERE; every surface, vertical/horizontal, had dust on it. Every nook and cranny had dust in it. I threw away the seat covers and cushions. If I had been forewarned I would have covered all surfaces. It was truly overwhelming! Is that your normal procedure?