CARSTAR J&W Collision

4.8 (258reviews)
94%
1100 NE Lafayette Ave,  Mcminnville,  OR  97128
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Shop AssistantSparkles

In operation 38 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR J&W Collision Repair Center can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR J&W Collision Repair Center claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Cash
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car

Reviews (258)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many highlighting the friendly, professional, and knowledgeable staff who made stressful repair situations feel manageable. Repair quality received high marks, with numerous customers noting their vehicles looked brand new upon return, often cleaner than when dropped off. Timeliness was a frequent highlight, with many vehicles completed ahead of schedule. Communication was widely appreciated, particularly proactive text and phone updates throughout the repair process. A few customers noted areas for improvement directly from their comments, including occasional communication gaps requiring follow-up calls, minor cleanliness oversights, and instances where estimated timelines were not fully met. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
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"Friendly professional staff, kept me updated throughout the process. Felt valued, and my vehicle looked amazing ..." Read more
"Customer service was excellent. We couldn't have asked for more. They kept us informed every step of the ..." Read more
"Very friendly, knowledgeable, and thorough, very pleasant to work with."
"... repairs were great and got fixed in a timely matter. Customer service was very professional, and they kept me updated on the progress every week. Im very happy ..." Read more
"Outstanding communication and service."
"Staff was friendly, job complete ahead of time, door replacement looks great!"
"Vehicle was actually done early"
"... helpful…they kept us informed every step of the way. The technicians did a top notch job, and they actually finished ahead of schedule. Overall, it was just a pleasant ..." Read more
"I was told a tentative 14 days. It was one day shy of a month."
"Great communication throughout the process. Work completed quicker than expected. Looks great!"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I am very pleased with the service I received from CARSTAR J&W. The repair was completed quickly, and the workmanship was excellent. They handled everything with the insurance company and even arranged a loaner car for me. All I had to do was drop off my damaged car and pick it up looking beautiful again! The entire process was smooth and stress-free. I highly recommend CARSTAR J&W!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Prompt. courteous service especially from Katie ?(Receptionist) and Kendra

Customer Service

Prompt attention to my call and visit

Returned Clean

My Experience

I highly recommend J & W Carstar Collision Repair. The office staff and repair personal are well organized making the whole process proceed smoothly to completion. The actual repair work was done flawlessly. I could not tell my truck was damaged

Likely to Recommend

Yes I recommend J&W Carstar with no reservations.

Repair Quality

I highly recommend J & W Carstar

Customer Service

Top notch customer service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Extremely helpful and friendly.

Customer Service

Very friendly staff.

Returned Clean

My Experience

A perfect repair job. Also appreciated the professional, friendly office staff.👍😊

Likely to Recommend

Repair Quality

Customer Service

My Experience

I would not take a vehicle anywhere else, JW Carstar was top notch and even cheaper than their original quote 5 star for sure

Likely to Recommend

Repair Quality

Thank you for working with me!

Customer Service

Thank you for working with me on my truck repair!

Returned Clean

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Repair Quality

Customer Service

My Experience

My car came back looking brand new! What a great job and so easy to work with too. Thank you so much!

Likely to Recommend

this is the only shop I would take my truck back to, they did a great job

Repair Quality

Customer Service

staff was very friendly and helpful

Returned Clean

Likely to Recommend

They should be your first call!

Repair Quality

Katie and Kendra were utterly outstanding! They were very helpful, kept me informed all along the process and the car was fixed ahead of schedule! I can’t thank them enough for helping me through a very unexpected accident. Car looks amazing! Thanks again!

Customer Service

Returned Clean

Likely to Recommend

Absolutely

Repair Quality

Customer Service

From the warm greeting when you walk in to the texts along the way, you’re kept informed as your vehicle progresses through the process.

Returned Clean

Likely to Recommend

Great work

Repair Quality

Excellent work & customer service.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Small communication issue at the start with mixing what phone number to use to get a hold of me but after that everything went rather smooth.

Customer Service

Returned Clean

My Experience

Katie & Kendra were great about keeping me updated about the progress. The team did a great job & my Acadia looks really nice.

Likely to Recommend

Will definitely recommend

Repair Quality

J&w carstar was fantastic. Got my car in quickly and had the repairs completed in less than a week.

Customer Service

Great customer service.

Returned Clean

My Experience

great customer service