Traditional Auto Body & Paint

4.9 (1,358reviews)
98%
470 Veall Lane NW,  Salem,  OR  97304
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In operation 44 years.

Specializing in Collision Repair

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,358)

Customers say
Overall Customer Satisfaction
Customers consistently praise Traditional Auto Body for exceptional service quality, with repairs frequently described as flawless, professional, and restoring vehicles to like-new condition. The team receives high marks for outstanding communication, including proactive text and phone updates throughout the repair process. Timeliness is widely appreciated, with many vehicles completed on or ahead of schedule. Customers also highlight the thoughtful extra touches such as cleaning and detailing vehicles before pickup. A few customers noted delays due to parts availability or insurance approvals, and isolated concerns around communication consistency and finishing details were mentioned directly by customers. Overall, the shop enjoys strong loyalty, with many customers returning repeatedly and enthusiastically recommending the business to friends and family.
AI-Generated from reviews written in the last 12 months
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"Traditional Auto Body is for me the only one to make sure all parts and paint are perfect to factory specifications. Have used them a half dozen times ..." Read more
"... never certain what the outcome will be like. The repairs to my own car were done correctly and completely the first time, the communication was excellent, ..." Read more
"As a former automotive painter, I could not be happier with the quality of the paint job. I don't think there is a better painter in Salem. ..." Read more
"The repairs look amazing! Wouldnt be able to tell where it was damaged."
"... Auto Body staff are very hospitable and experienced. My car was beautifully repaired. Thank you Traditional Auto Body." Read more
"... through and kept us informed every step of the way. They finished our car exactly when they said they would." Read more
"... were good at communicating with helpful updates. AND the van was done a day early!!! Plus it looks really good. Thank you!!!" Read more
"... repair, but we were a little disappointed it took almost 2 months to get our car back… waaaay tooo lonnnng, in our opinion." Read more
"I was thrilled to get my car back so quickly."
"They gave me an estimated time of 1 to 1 12 weeks, and it was one week on the nose."
"... explaining everything, got my vehicle in quickly, and communication throughout the process was excellent. Their text update system made it so easy to know what was ..." Read more
"Throughout the repair process, they kept me informed every step of the way with regular updates, so I always knew the status of my vehicle. ..." Read more
"... professional and their communication was wonderful. They regularly updated me on progress. 1010 would recommend to others." Read more
"Mixed messages between multiple representatives."
"Fantastic work and great customer service. Communication throughout the process was top notch."

Likely to Recommend

Already recommended my State Farm agent to refer clients to you!

Repair Quality

It looks great

Customer Service

Best customer service!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Thank you Looks great

Likely to Recommend

Repair Quality

I am very impressed with Jonathan and Traditional Auto Body. I am new to this state. I’m very satisfied with his advice and quality of work.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I had weather stripping on two of my windows replaced and it’s so nice to drive and not have wind louder than my radio. Jonathan saw that the plastic on one of my headlights was really dull and cloudy, and I was able to have it buffed out the same day I picked up my car. Thank you, Jonathan. If I need more repairs, I will go to traditional.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I always recommend them as the best place to go for auto body repair.

Repair Quality

Always reliable and fair. I don’t go anywhere else for body work.

Customer Service

They always work to please the customer

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

It is done good quality and ahead of time

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They were very professional and relational in working with me and the insurance. The did an awesome job on the repairs.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Traditional did a fantastic job getting my car back to new again and I would recommend them without hesitation.

Likely to Recommend

Repair Quality

They do excellent work. Highly recommend them.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for the great service! Jonathan was very helpful. When the part came in he immediately called to arrange for me to come in. It was installed in less than 2 hours and they even washed and vacuumed my car. I would highly recommend your company!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Minor spots , otherwise looks great

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

From start to finish everything was clearly identified and priced. Repair was done quickly and reviewed with us to ensure everything was as expected. Staff were very courteous. Glad to have a wonderful collision service so close to us!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team was very professional and welcoming throughout this whole ordeal

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would 100% recommend these folks, they’re exceptional at what they do.

Repair Quality

Customer Service

The shot personnel were all warm, friendly and very professional. They definitely knew what they were doing!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Time and time again, Traditional Auto Body continues to do an outstanding job and repairing our vehicles when accidents have happened! Not only do they all care about their customers they care about the quality of their work! Thank you, Traditional Auto Body for always being so outstanding.

Likely to Recommend

Repair Quality

Not only was the work done beautifully, but we were in a time crunch and Traditional auto went above and beyond to get our truck done.

Customer Service

They kept us informed throughout the entire process and kept us updated on their progress

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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