Gerber Collision & Glass - Salem/Broadway St.

4.8 (3,113reviews)
94%
1365 Broadway St NE,  Salem,  OR  97301
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Gerber Collision & Glass - Salem offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
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Reviews (3,113)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, returning vehicles to like-new condition. Communication stood out as a major strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was another highlight, as many vehicles were completed ahead of schedule, often surprising customers. The friendly, professional, and caring staff were repeatedly commended. A small number of customers noted areas for improvement, including occasional delays, paint quality concerns, and communication gaps, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"My vehicle looks and functions as good as new! The repair work is flawless – you couldnt tell there was ever damage even if you were looking for it. And I never had ..." Read more
"We were treated with courtesy, transparency, and honesty. I felt Gerber had my best interests in mind, and ..." Read more
"... Collision has been there every step of the way with strong communication and feedback answering all my questions and providing high quality customer service. I will ..." Read more
"Even the repair staff did all of what was in my best interest with my vehicle it even runs better than before thank you all so ..." Read more
"Appears the vehicle was repaired back to its original condition ahead of schedule by four days and returned to me cleaned inside & ..." Read more
"Way early! Just how it should be - set a realistic expectation then Over Deliver."
"Very professional, the vehicle was taken in, fixed and gotten back to me in an amazing amount of time. The area that they fixed is amazing and blended ..." Read more
"... happy with my car and it looks like a new car and I got it back a week early. Thank you so much and God Bless you all." Read more
"It took 7 weeks for them to repair my car's sun roof. Unacceptable!"
"They did a great job, just took forever"
"... the whole time. Just about every step of the way they sent me a text to let me know how things were progressing. It gave me so much peace of mind to know it was ..." Read more
"I really appreciated their frequent updates and honesty. They showed not only care for the repair of my vehicle ..." Read more
"Gerber made sure that I was informed about my vehicle every step of the way! Amazing communication!"
"... and in record time. Gerber is very professional and called like clockwork with updates" Read more
"... repaired after hitting a deer. they did a fantastic job, communication was great, the paint is matched perfectly. I couldn't have asked for better service!" Read more

My Experience

Any questions I had they answered, was kept informed on the progress of my vehicle. The staff were very friendly and informative. Would definitely take my vehicle back if I ever needed another repair.

My Experience

My Experience

The work was finished a week early with excellent communication through the whole process. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You did a great job on my pickup. Superb communications. Truck looks new.

Likely to Recommend

Repair Quality

Quick, correct, and good as new. I appreciated the constant feedback on the status of repairs.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Gave a 9 rating, the work was excellent and it shows how meticulous the team was at repairing the damage, however the main reason I gave a 9 is that I still had dash lights on which should’ve been taken care of while the vehicle was in the possession of Gerber. Aside from that, I was very pleased with the work and the turnaround time for getting my vehicle back.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff I worked with we're very polite and explained everything from the repair process, billing, and care of the vehicle. I would highly recommend them.

Likely to Recommend

It has only been three days since I picked my vehicle up and I have already spread the word as to the great quality of work Gerber does and the friendly staff.

Repair Quality

Staff was courteous, friendly, and Mark was thoroughly with the estimate and explained the complete process afterwards including timeline for the work that was to be completed. Mark gave a finish date but it was completed a little early and the work done was of excellent quality. I would definitely use their services again if needed, it has only been three days since I picked up my Durango but I have already recommended them to a few people.

Customer Service

Friendly and very professional and work performed was great.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I loved the service provided! Everyone was very professional, on time, and the work was impeccable. Although the repair on my car was not a big deal, the entire process was handled in the best possible way, and my car was left looking like new.

My Experience

I’ve been a customer here before and always love the service and care you offer. Everyone is really nice and friendly, your space is welcoming and spacious for customers. I only had to reschedule a few times due to insurance issues that were out of my control and it was easy to reschedule but somehow I would get reminders for the old appointment even though I had a new one set up. When I made it to my appointment, my appointment and name were not found in the system. Eventually it was all figured out and my appointment was found in the system. 10/10 experience overall. I would recommend to friends and family to go to GCG!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great communication and great work

Customer Service

Responsive to our needs in a timely manner

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kind and professional. You will be very satisfied with the care Gerber provides- highly recommended!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

good job second time around thankyou for making it right.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You guys were great! The updates on fixing my car were so helpful and my car came back all washed and beautiful. I give you 5 stars!

Likely to Recommend

They really take care with every aspect of the process

Repair Quality

Great service! Kept me updated through the entire process, washed my Honda, and I got it back looking shiny and new!

Customer Service

Customer service was excellent from start to finish

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gerber did a beautiful job on my Scion. She looks better than the day I bought her!!!! Please choose them for your next repair. They were informative and super fast! They made a stressful situation so easy and took care of everything. Thank you Gerber!

My Experience

Likely to Recommend

Repair Quality

The repair looks great and was completed earlier than expected. I appreciate all Gerber did for me.

Customer Service

Customer service was friendly and helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From the initial call to schedule, to making the appt, the drop off and pick up, and meeting with Kim & Mark, the overall experience was top notch! I had repairs done through another insurance company and have been nothing but impressed with the customer care and thorough communication updates on my vehicle. They took care of everything. I highly recommend using Gerber! Kudos.

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