Caliber - Keizer

4.8 (2,456reviews)
95%
5350 River Rd N,  Keizer,  OR  97303
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
BMW
Ford
I-Car
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Email

Reviews (2,456)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs frequently described as restoring vehicles to like-new condition. The team receives high marks for clear, proactive communication, including regular text and phone updates throughout the repair process. Timeliness is a standout strength, with many customers noting their vehicles were completed ahead of schedule. Staff friendliness and professionalism are repeatedly highlighted as making stressful situations easier. A few customers noted areas for improvement directly in their feedback, including occasional interior cleanliness concerns after repairs, isolated communication gaps, and rare paint-matching issues. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... claims and repair process completely hassle-free. Fast, professional, and genuinely caring—thank you for turning a stressful situation into ..." Read more
"... satisfaction with the repairs done to my car. The quality of work exceeded my expectations, and I truly appreciate the professionalism, attention ..." Read more
"... given and what I paid was very consistent and fair. The work they did was amazing and I am very happy with it. I heard the praises from my husband the rest of ..." Read more
"... taken to ensure everything was completed correctly. My vehicle looks great, and the entire experience was smooth and stress-free. Thank you to the whole team for ..." Read more
"... professional, communicated well throughout the process, and returned my vehicle looking like new. I highly recommend Caliber Collision." Read more
"Quick and ahead of schedule"
"Car looked great and was done in a very timely manner. I was impressed."
"They finished the repairs 8 days early."
"The dates kept being pushed out"
"It was done a whole week before the original promise time. It was amazing."
"... communication was exceptionally clear and easy to understand. I received helpful update texts every single day so I always knew how my car was progressing. On top ..." Read more
"The communication was great throughout the whole process. I felt like the estimate given and what I paid was ..." Read more
"I found that the updated text I received on the process of the repairs were very informative and helpful. I had peace of mind the whole way through ..." Read more
"... things extremely well, that put together with the communication throughout the repair is why Ive gone back every time I need collision repairs done. The staff Made my ..." Read more
"I had to call several times."

My Experience

Professional, efficient, customer focused organization. Recommend Caliber to anyone needing repairs to their car!

My Experience

Very satisfied! I really appreciate their great job!

My Experience

I received daily text messages on the progress on my van, and if I needed to call them they were quick to answer my questions. I’m very happy with the work they did.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber always does a great job on my repairs. Marne always kept me updated on the progress and is a pleasure to chat with. I am very happy the team was able to complete repairs sooner than the estimated date.

My Experience

I found everyone to be polite and informative. They kept me aware of the progress all along the way was nice. The folks at this location are 10’s.

Likely to Recommend

Repair Quality

Had to point out missed repair still circled with the marker. As well as had my side mirror replaced with one not satisfactory. It is distorted and to big to move sideways now.

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Like the way that CC kept me informed throughout the process,there work looks like better then new..... thank you again

Likely to Recommend

First name that will come up

Repair Quality

A job well 👍

Customer Service

V I am very pleased with the work that was done and very happy with the service the eastamater and office girl was very professional and I was kept informed from day one.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Work was done faster than thought. Staff were all friendly. Especially Marne.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Marne was great at communicating with us about the process

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

i like how fast the repair was. great communication and very nice people in the counter that help me setup my appointment and did all the work necessary for me not to worry about repairs. the paint job was superb. looked brand new like when I got it 3 yrs ago.

My Experience

As always, Caliber Collision came through with timely professional services. Great job

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Always take vehicles to Caliber. Great office manager. She is always so friendly and helpful.

Customer Service

Efficient quick easy reliable

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Marnie and the team are excellent. Great communication, informative, and professional about the gentleman that did the extensive work on my vehicle and he too was straight up and honest…great company. Would highly recommend this organization, especially the Keizer location.

Likely to Recommend

Repair Quality

Great communication superior work and overall great customer service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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