Caliber - Salem Or - South

4.8 (1,778reviews)

96%

(503) 378-1159

1345 Lewis St SE, Salem, OR 97302

96%

See Photos

1345 Lewis St SE
Salem, OR 97302

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

About Caliber - Salem Or - South

See Photos

1345 Lewis St SE
Salem, OR 97302

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (1,778)

Sort By:
Newest
Rating

1,489 Customers Rated

5 Stars

67.9% Complete

(1207)
4 Stars

9.1% Complete

(161)
3 Stars

2.2% Complete

(40)
2 Stars

1.5% Complete

(26)
1 Star

0.6% Complete

(11)
< 1 Star

2.5% Complete

(44)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as restoring vehicles to like-new or pre-collision condition. The text message update system was widely appreciated, keeping customers informed throughout the repair process. Many highlighted the friendly, professional, and empathetic staff who went above and beyond. Timeliness was a strong point, with numerous repairs completed ahead of schedule. A few customers noted areas for improvement, including occasional miscommunication on completion dates, minor quality issues such as misaligned parts or overspray, and infrequent delays due to parts availability. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.

Select to learn more

Service Quality
Timeliness
Communication

"Looks like new, they always do a good job!"

"As I stated before it is immaculate work. My Equinox looks like brand new. 2 times I have received service from you all, and I have no complaints. Beautiful ..." Read more

"Repair was fast and quality of work was great. Back to new!"

"... panels don't have all the clips for more stability, the paint lines aren't straight with some ridges, and the small detail work needs improvement." Read more

"... replaced my left headlight and now it's out. But the customer service I received was excellent." Read more

"Communication was abundant and they repaired my vehicle before the deadline!!!"

"Work was forecasted to take approximately 3 weeks. It was completed just over one week."

"Nowhere near the multiple promise dates"

"Twice you said its done and im still waiting"

"... customer service is amazing, very nice and helpful. My car was in and out in under 2 weeks! Highly recommend!" Read more

"They are always on top of things, sending text messages and letting me know the status of my vehicle."

"Communication was great. Answered all of my questions with the intent to make me feel comfortable with ..." Read more

"They were excellent at communication, keeping me informed every day of how my car was doing. They were very helpful, ..." Read more

"You literally argued with me saying its completed twice when its not"

"2 status updates. 2nd one vague and useless: your repairs are progressing satisfactorily. No indication what had been completed ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Looks like new, they always do a good job!"

"As I stated before it is immaculate work. My Equinox looks like brand new. 2 times I have received service from you all, and I have no complaints. Beautiful ..." Read more

"Repair was fast and quality of work was great. Back to new!"

"... panels don't have all the clips for more stability, the paint lines aren't straight with some ridges, and the small detail work needs improvement." Read more

"... replaced my left headlight and now it's out. But the customer service I received was excellent." Read more

"Communication was abundant and they repaired my vehicle before the deadline!!!"

"Work was forecasted to take approximately 3 weeks. It was completed just over one week."

"Nowhere near the multiple promise dates"

"Twice you said its done and im still waiting"

"... customer service is amazing, very nice and helpful. My car was in and out in under 2 weeks! Highly recommend!" Read more

"They are always on top of things, sending text messages and letting me know the status of my vehicle."

"Communication was great. Answered all of my questions with the intent to make me feel comfortable with ..." Read more

"They were excellent at communication, keeping me informed every day of how my car was doing. They were very helpful, ..." Read more

"You literally argued with me saying its completed twice when its not"

"2 status updates. 2nd one vague and useless: your repairs are progressing satisfactorily. No indication what had been completed ..." Read more

Donna (Toyota owner) reviewed 8/6/26

Excellent customer service Employees are very courteous and Very accommodating. High knowledge on cars Thank you everyone for a job well done

Bryce (Toyota owner) reviewed 8/6/26

Keep doing what you’re doing! Had great service from Tawny at the Lewis St location. 🙂

Branlund (Honda owner) reviewed 8/3/26

Max (Ford owner) reviewed 7/31/26

Beet work ever

Courtney (Toyota owner) reviewed 7/31/26

Everything was great from start to finish! Love the communication! I hope I don’t need you again but I know where I’ll go if I do.

Penny (Jeep owner) reviewed 7/30/26

They were informative and very helpful through the whole repair. Very nice office staff.

Dakota (Ford owner) reviewed 7/27/26

Yeah they kept good communication and my truck looks great! Great job all the way around. I genuinely would recommend.

Emily (Subaru owner) reviewed 7/27/26

We had a great experience. Loved the extra communication and that you got the car done before our trip for us!

Vince (Ford owner) reviewed 7/23/26

No problems with this shop

Got me in in quickly and Very timely completion of the work

They were very pleasant and responsive

Jessi (Subaru owner) reviewed 7/23/26

Sharon (Chevrolet owner) reviewed 7/20/26

Nick thanks for keeping me updated along the way! Thanks everyone for job well done 👍

Nick was great to work with and informative. Thank you

Great job

Denise (Toyota owner) reviewed 7/20/26

I appreciate the text message that are sent updating me on the status of my repair. My car looked like it was never hit. Thank you!

I’ve been there 3 times myself.

Looks like new, they always do a good job!

They are always on top of things, sending text messages and letting me know the status of my vehicle.

Charles (RAM owner) reviewed 7/20/26

Cassandra (Toyota owner) reviewed 7/20/26

Gary (Ford owner) reviewed 7/20/26

Thanks for your service

Job done well and on time

Dustin (Hyundai owner) reviewed 7/17/26

My repairs were faster than expected.

Ryan (Honda owner) reviewed 7/17/26

Happy with repairs. Timely

Gary (Toyota owner) reviewed 7/16/26

great work!

Actually with bumper replacement, looks better than before!

Carl (RAM owner) reviewed 7/15/26

Just a thank you. Very polite and professional.

Christine (Chevrolet owner) reviewed 7/14/26

Excellent customer service, good communication throughout the process, and the car looks like nothing ever happened to it.

Top of reviews

Caliber - Woodburn Or

4.9 89 reviews
2333 N Pacific Hwy
Woodburn, OR 97071
Caliber - Keizer

4.8 2,380 reviews
5350 River Rd N
Keizer, OR 97303
Caliber - Salem Or - North

4.8 1,989 reviews
2475 Commerical St NE
Salem, OR 97301

Dabler Auto Body Inc.

4.9 2,885 reviews
1465 Sunnyview Rd NE
Salem, OR 97301
Traditional Auto Body & Paint

4.9 1,298 reviews
470 Veall Lane NW
Salem, OR 97304
Gerber Collision & Glass - Sal...

4.8 3,110 reviews
1365 Broadway St NE
Salem, OR 97301

view more shops in: Salem | 97302

Most auto body shops offer a written warranty on their repairs. Check with your auto body shop to understand their warranty.

Caliber - Salem Or - South

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Salem Or - South

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,778)

1,489 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -