Caliber - Salem Or - North

4.7 (2,013reviews)
95%
2475 Commerical St NE,  Salem,  OR  97301
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,013)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear and proactive communication, and timely repairs. Many highlighted the seamless, stress-free experience, with staff going above and beyond to keep customers informed through text updates and phone calls. Repairs were frequently completed ahead of schedule, and the quality of work was described as flawless, with vehicles returned looking brand new. Customers appreciated the friendly, professional atmosphere and the team's attention to detail. A few customers noted areas for improvement, including more consistent communication updates, better alignment and paint quality on select repairs, and cleaner vehicle returns. Overall, the overwhelming majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... business absolutely earned it! From start to finish, the entire experience was flawless. The staff goes above and beyond to make you feel valued, displaying ..." Read more
"The customer service from everyone was absolutely premium. Every single person I encountered was caring concerned ..." Read more
"... communication. The repairs were completed promptly, and the quality of the work exceeded my expectations. I truly appreciated the professionalism, efficiency, ..." Read more
"They were awesome. Repairs were perfect. Staff was communicative and helpful in getting me home after dropping my car off and ..." Read more
"So friendly and helpful. Like stellar customer service! And they did an excellent job on my bumper."
"The work was excellent and much quicker than expected."
"... communication. Did an amazing job on the repairs. Got an estimate of almost 2 weeks and it got done in 4 days. Highly recommend." Read more
"Friendly knowledgeable staff. Great communication. Repairs were thorough and fast. Thank you!!!"
"Yes, done 2 weeks early!"
"... said my was ready or would be ready and it was not. They had my car over a month and took longer than they had said. They ordered wrong parts and ordered last ..." Read more
"The communication throughout the process was great! The repairs were absolutely perfect, and the inside ..." Read more
"Thank you so much for the daily texts to inform me about the progress of repairs on my vehicle. It really put my mind at ease."
"Sincerely appreciate this office's efficient communication with updates and additional estimates needed after getting into a project. Also ..." Read more
"Great communication. Did an amazing job on the repairs. Got an estimate of almost 2 weeks and it got done ..." Read more

Likely to Recommend

Repair Quality

They did a fantastic job

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Autumn and the rest of the crew did a fantastic job. Extremely communicative with us through the entire process and was able to get the car back to us exactly when we needed it. Very seamless process super nice staff, including autumn and K answering the phones. Car seems better than ever. We couldn’t be happier. With that said we hope we don’t have to come back but if we have to, we will come back to you guys. If there is a commercial you should put us in it cause we are super happy.

My Experience

Amazing customer service from the first step to the final step and every step in between. Every update received made assured that it was getting worked on and what progress was being made really put my mind at ease

Likely to Recommend

Repair Quality

Excellent and quick service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We’ve been really happy with the work done and the kindness of the staff. Roman was particularly good at explaining everything to us and answering all our questions.

My Experience

Caliber Collision did an amazing job on my Mitsubishi Outlander! They were very kind and kept me updated throughout the repairs. Thank you so much!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

All the staff I encountered were very friendly and informative. They kept me up to date as the repairs took place and answered all my questions. I was also pleasantly surprised at the low cost of the repairs. I would gladly recommend this particular Caliber shop to others.

Likely to Recommend

Quality of product and work.

Repair Quality

I would have picked 9 but we all need to improve!🤣🤣🤣

Customer Service

Friendly, knowledgeable staff.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Roman and Kay were outstanding ! They did everything to make sure my car was repaired and an easy transition for me! They deserve a raise. Ellen Wright .

Likely to Recommend

Repair Quality

Excellent service

Customer Service

Excellent work

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

New car battery nearly dead. Body Repair was fine.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Great experience!

Repair Quality

Roman and all of the staff were fantastic. They were communicative, supportive, and helpful. I am happy we chose caliber!

Customer Service

Roman and all of the staff were fantastic. They were communicative, supportive, and helpful. I am happy we chose caliber!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I made unusual requests on what to fix and what to leave. They were very understanding and diligent in carrying my wishes. Also the work done looks excellent!

Likely to Recommend

Repair Quality

They and their trusted overflow partners set my front end and side panels to rights beautifully. Also my car cabin was shinier than it’s been in years… thank you!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was so helpful and made it easy! Thank you Roman for keeping me up to date on repairs. She turned out beautiful!

Likely to Recommend

Very satisfied

Repair Quality

They did a beautiful job on my car! They finished it way earlier than the estimated time. I was very pleased that Roman would text me and keep me updated! Thank you!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Everything was perfect. Thank for a good job

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had such a great experience with the car service! Everyone was incredibly friendly and helpful, and they took excellent care of my car.

My Experience

The services were great and extremely professional they kept me updated on the service of my car which I appreciated very much they did a fantastic job fixing my repairs

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