CARSTAR Lake Forest
In operation 27 years.
CARSTAR Lake Forest, located in South County is an insurance approved facility. Factory trained technicians and consistently ranked highest in customer satisfaction. We provide a NATIONWIDE warranty-- Over 1000 locations throughout the US, Canada. Relax, We'll Take It From Here.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
- Chinese
- Vietnamese
- German
- Korean
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
CARSTAR is very reliable repair center. Their service agents are very friendly and good service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Your work was good, but your employees ransacked EVERY, inch of my car , looking for what?? Im not sure. But making customers sign a waver that your not responsible for items , doesn't give them the right to search every inch of my car. Very degrading & unprofessional.
Customer Service - 3.0/5.0 -
I've already submitted a comment about how my car was totally ransacked and searched. Then I asked for or a quote to put one clear coat of gloss on my small&narrow spoiler, and got a ridiculously high price, that was outrageous......$550, which was insanely high...! Your bumper work was good, but you could have treated me much better
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The car was delivered with dirty spots on the ceiling and other parts inside the car
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
CARSTAR was very transparent through every step of the process and ended up repairing my car faster than their original estimate!
My Experience - 5.0/5.0 -
Christina at Carstar was great! She was very good at communicating to me during the whole process. She even got me my car back earlier than she expected. I would recommend her and this place to anyone who needs a car repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Christina at Carstar was great! She kept me informed and also got me my car back sooner than expected. Great place if you need to get your car fixed. Will recommend.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly, helpful staff. Particular thanks to Cristina Sanchez and Hue, for their excellent support in getting my car repaired.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I feel they did an excellent job of keeping me informed so I was happy about that. It just took a long time to fix so my rental of a car was quite a lot which I was not happy about but they may have been doing their best.
Repair Quality - 4.0/5.0 -
Getting my car back took a long time but the work done seemed very good.
Customer Service - 4.5/5.0 -
I mostly dealt with Cristina who was very good about keeping me informed.
Returned Clean
My Experience - 5.0/5.0 -
I appreciated how you were willing to work with me and I the daily follow ups were great. Customer service was always professional and courteous. The work done was excellent and everything was explained to me. I’m so glad that I used your services and chose your business.
Likely to Recommend - 1.0/5.0 -
Not recommended
Repair Quality - 1.5/5.0 -
Car scratched manny places and high power battery was used . Noticed battery life has significantly dropped.
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everybody was very helpful, they kept me informed every step of the way and even went out of their way to help with our insurance claim. highly recommend!
My Experience - 5.0/5.0 -
Our experience with this body repair shop was just spectacular. I’m not just impressed by their workmanship and professionalism, their friendly staff such as Denise and Christina and the others are also super friendly and helpful. It’s definitely our to-go body shop!
My Experience - 5.0/5.0 -
Rear bumper had a large dent on the corner driver side. Carstar repaired it. It looks like dent was never there. Thanks Carstar!
Likely to Recommend - 5.0/5.0 -
Place is amazing.
Repair Quality - 4.5/5.0 -
Just had an issue with the passenger side window going down all the way but outside of that the car looks great and I was very happy.
Customer Service - 5.0/5.0 -
Very satisfied. I would like daily updates on the car but the communication was fine.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Awesome staff, extremely helpful! Our vehicle is as good as new! Walked us through the process and helped dealing with insurance. Won't even consider another repair shop!