Caliber - Rancho Santa Margarita

5.0 (6,737reviews)
99%
23251 Antonio Parkway,  Rancho Santa Margarita,  CA  92688

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (6,737)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, proactive communication, and timely repairs. Many highlight that their vehicles were returned looking brand new, with repairs completed ahead of schedule. Customers frequently commend the friendly, professional, and knowledgeable staff who kept them informed at every stage of the repair process through calls, texts, and emails. The seamless coordination with rental car services and the complimentary car washes were also appreciated. A few customers noted areas for improvement, including unexpected cost increases, minor quality control issues on initial pickup, and one instance where sensor calibration costs were not communicated upfront. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to family and friends.
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"They completed the job 2 days early."
"... professional, knowledgeable and friendly! My car was done 4-5 days earlier than expected during the Thanksgiving Holiday even and the work was flawless! Definitely ..." Read more
"My car was available way sooner than promised"
"Communication with your team was above and beyond throughout the entire process"
"Excellent service; Caliber kept us informed during the progress of our repairs every step of the way. The results are amazing; ..." Read more
"I was kept informed dailyevery step of the way. I really appreciated that."
"Outstanding communication throughout the entire process. Drove us to Enterprise to pick up the rental car. ..." Read more

My Experience

My Experience

Likely to Recommend

Repair Quality

Excellent repair and update every day

Customer Service

My Experience

It looks like new!!! Great job the paint is perfect! Satisfied no question!

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Repair Quality

Customer Service

Returned Clean

My Experience

Great communication, being on time, very organized.

My Experience

Ashley and everyone else I talked with were wonderful. Loved the text updates throughout the repair process. Car looks fantastic. Thanks for detailing it!! Collaboration between rental car company made it real easy to drop off & pick up my car! Thank you for great service!!

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

Service Advisor Mr. Holton gave excellent service he welcomed me and during the repair he kept me informed as to the repair information. The car looked great upon completion extremely satisfied. Thank you.

Likely to Recommend

I would recommend this repair shop to my family and friends great service and great staff.

Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

Great service and communication.

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Repair Quality

Customer Service

Returned Clean

My Experience

Car detailed beautifully and always contacted and informed about the condition and process of the car. Shoutout Daniel, thank you for all your help!

My Experience

After multiple estimates Caliber gave Tempe best price. Work was done quickly and looked good. Chad provided excellent customer service and kept us in the loop throughout the process. Chad was great to work with and really sealed the deal for us. Thank you

My Experience

Was impressed with the professionalism and communication during the whole process. I was taken care of and the end result was fantastic. Thank you Chad, Daniel and Ashley for an awesome experience.

My Experience

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Repair Quality

Customer Service

My Experience

Daniel was extremely professional. Caliber exceeded our expectations and delivered in all aspects. thank you !

Likely to Recommend

Repair Quality

Daniel was great. Exceeded all expectations. Quality service and job well done.

Customer Service

Returned Clean

My Experience

Ashley was the service advisor appointed to my case, and she kept me informed every detail of the work performed. A company grows when the employees are t trustworthy and hardworking, and she is a gem. Really appreciated her work ethics. Great lady. Thanks Ashley. God bless you.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Absolutely the best repair center, Daniel and Chad are amazing and go the extra steps to make sure a difficult time goes smoothly.. thanks to everyone at Caliber

Customer Service

Returned Clean