Caliber - San Clemente

4.9 (3,522reviews)
96%
235 Calle Pintoresco,  San Clemente,  CA  92672
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In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
I-Car
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Email

Reviews (3,522)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality collision repairs, with many noting their vehicles looked brand new upon return. The professionalism and friendliness of the entire staff, from front desk to service coordinators, were frequently highlighted. Communication was a standout strength, with customers appreciating regular phone calls, text updates, and proactive outreach throughout the repair process. Timeliness was another key theme, as numerous customers were pleasantly surprised when their vehicles were completed ahead of schedule. Several customers also appreciated the added touch of receiving their vehicles freshly washed and cleaned. A small number of customers noted areas for improvement, including occasional delays, unfinished repair details, and inconsistent follow-up after vehicle return, as mentioned directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... review of the car on pick up were all very good. The repairs made are first class and indistinguishable from what the car looked like when new. Communications ..." Read more
"... manner before the estimated completion date, and the quality of the work is exceptional. What really impressed me was the level of care they ..." Read more
"Repairs were top notch. Car looks as good as new."
"... it was very sad. Caliber made the process easy and my truck looks like the day I bought it, which is great because I essentially have no miles." Read more
"Great at understanding my repair needs, excellent communication throughout the process and quicker than expected turnaround."
"It was ready 4 days earlier than expected"
"... updated on the estimated cost and completion date. The high quality repair was completed several days early." Read more
"Delivered almost a full week early."
"The work was great just the pushing back of dates for 2 months and it cost me alot if only I knew the real time line it would have been ..." Read more
"It took longer and the date was changed few times and I ended up having to pay for rental car out of pocket."
"Text messages kept me informed at every step"
"... process so easy. Everyone was friendly and there was constant communication. They even coordinated with the rental car company. I wouldnt go anywhere else." Read more
"Communication throughout the process was excellent. I received updates via phone calls and text messages."
"Very professional, very efficient they kept me informed all along the way about the repairs on my car. The staff was friendly starting with the ..." Read more
"I liked that they called regularly to update me on the process. I knew what was happening and the timeline along ..." Read more

My Experience

Nice work by Chris and Angelo and Team-Calibre. Pleased to have our ride back, looking shiny and new again.

My Experience

Thank you for your support and giving me regular updates. I appreciate your work and will recommend your company to friends and family.

My Experience

Great communication and customer service. My vehicle came back like new. I definitely recommend Caliber collision!

Likely to Recommend

Repair Quality

It was top-notch customer service. The repair took quicker than expected.. I was so impressed that they helped with the transportation and rental car. The repair was done really well. The car is like new. I would definitely recommend!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience all around! The entire staff excelled. Thx

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car was repaired and painted as promised on schedule. I was impressed with the professionalism shown and the fact that they kept me informed as to the progress.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repairs turned out well, and all of the employees were helpful.

Customer Service

Excellent customer service.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Chris, Angelo, everyone was professional and kept me updated throughout the process. I would recommend Caliber San Clemente to family and friends.

Likely to Recommend

Repair Quality

Chris, Angello, the receptionist were all professional and great to work with. They did a great job keeping me apprised with the progress of my car. I would recommend Caliber San Clemente to family and friends.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Chris and your receptionist were so friendly and helpful. Totally great experience with them and great job on my car. I’ll definitely recommend friends to their business!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience during a stressful time. All the employees were amazing and very helpful

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You guys did a wonderful job!!! Thank you so much!!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional and kept me informed of progress with repairs.

Likely to Recommend

Repair Quality

Customer Service

Always kept us informed of progress

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I came to them basically in frantic need, we were moving to a new state by a specific date and I was terribly concerned about have our family vehicle ready to go by then….. I told the owner that we needed it finished by the 21st and he got it done by the 19th.!!!!!!!!!! I was quite literally shocked and told him to shut up when he called me to tell me it was ready 😂😂😂 so happy with them and the service and Chris was substantial on everything (start to finish) so smooth and efficient 🙏🏼🙏🏼🙏🏼

Likely to Recommend

I would recommend a caliber to any and all of the people I know!!!

Repair Quality

They were absolutely excellent! Far exceeded what I thought they were going to do and got it done very promptly as I mentioned I was moving out of state by a specific date so it was done well in time. I was very happy with them and their service and everybody there.

Customer Service

100% satisfied everyone was awesome and friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Clean. office and shop

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Outstanding service from a professional team that kept me updated on the estimated cost and completion date. The high quality repair was completed several days early.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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