Precision Auto Collision, Inc

4.9 (1,921reviews)

98%

(949) 364-2600

27882 Camino Capistrano, Laguna Niguel, CA 92677

98%

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27882 Camino Capistrano
Laguna Niguel, CA 92677

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About Precision Auto Collision, Inc

See Photos

27882 Camino Capistrano
Laguna Niguel, CA 92677

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 40 years.

Throughout the past 30 years and with over 55,000 vehicles serviced, we have reached our final goal at Precision Auto Collision, Inc.- 100% customer satisfaction! Founded in 1986 in Laguna Niguel, California, Precision Auto Collision, Inc. has established itself as a local leader in the auto body and paint repair industry. We work directly with virtually every automobile insurance company in the state, and are an approved direct repair facility for the Automobile Club of Southern California. We are a preferred service provider for many of the local Mission Viejo and Laguna Niguel car dealerships including GMC, Cadillac, Lexus, Hyundai, Infiniti, Audi, and Volkswagon. We employ only highly qualified technicians who perform the complex structural, mechanical, body and refinish work required to meet industry repair quality standards

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

Spanish
German
Russian

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 6:00 pm
Sat	Closed

* Holiday hours may differ.

Hyundai

I-Car

Infiniti

Kia

Nissan

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Website

Reviews (1,921)

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Rating

1,763 Customers Rated

5 Stars

84.9% Complete

(1631)
4 Stars

4.5% Complete

(87)
3 Stars

1% Complete

(20)
2 Stars

0.5% Complete

(10)
1 Star

0.2% Complete

(4)
< 1 Star

0.6% Complete

(11)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its exceptional service quality, with repairs frequently described as flawless, perfect, and exceeding expectations. Many highlight that their vehicles were returned looking brand new, often with complimentary detailing inside and out. Communication stands out as a major strength, with customers appreciating daily text updates and proactive outreach throughout the repair process. Timeliness is another key highlight, as numerous customers noted their vehicles were completed ahead of schedule. Repeat customers and referrals are common, reflecting strong long-term trust. A few customers noted areas for improvement, including occasional discrepancies between estimates and final costs, isolated instances of incomplete repairs at pickup, and rare lapses in proactive communication - all drawn directly from customer comments.

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Service Quality
Timeliness
Communication

"This was the most perfect customer service experience I have had in decades from start to finish. They went above and beyond ..." Read more

"... honestly cant even tell any repairs were done, the work is flawless. Everything was completed in a timely manner, and they kept me informed every step of the way ..." Read more

"... amazing—honestly like nothing ever happened. The quality of the work exceeded my expectations, and they took the time to make sure everything was ..." Read more

"... car looks amazing, like nothing ever happened. The attention to detail and overall finish exceeded my expectations. Highly recommend!" Read more

"The repair looks flawless, the staff was extremely knowledgeable and helpful. The communication was clear and consistent."

"My car was ready almost 2 weeks earlier than originally anticipated"

"Quality of repairs are great and they had it completed a day before they said they would. Customer service was the best. I received daily ..." Read more

"Always kept me up to date. My car was estimated to be done in 2 weeks, they had it done in 5 days! Better than on time."

"My vehicle was ready 2 days early!"

"They were very good with updates and even finished my car early. Very happy!"

"Communication couldnt have been better."

"... Everything was completed in a timely manner, and they kept me informed every step of the way from start, to middle, to completion. Professional, communicative, and ..." Read more

"... daily communication via text was very helpful. I was never left wondering about the status of my repairs. The estimate was up front and they took care of ..." Read more

"... car. From a quick inspection to a seamless drop off, tons of transparency about the progress, and even an answered call after hours, all aspects were exactly as the name ..." Read more

"I like your system of providing a status web link, and frequent text updates."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication