Prestige Auto Collision, Inc.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was rear ended in a parking lot and since my car is a lease, I took it to the Benz dealership. Fortunately for me, their body shop guy (from Prestige auto collision) was there that day and he took photos and sent me an estimate that same day. My insurance approved it and we took it into Prestige a few days later. Kevin was our tech and he went over everything with us and was very helpful and friendly. We had the car back within 5 days and the job is impeccable. Very happy with the service and will use them in future (hopefully I wont need it!).

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very good

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Will return

Customer Service - 5.0/5.0 -

Very good

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were incredible! My car looks amazing And the staff is absolutely professional and so nice I had the best experience

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am so happy on the way my car came out. They do amazing work! Thanks for everything!

Customer Service - 5.0/5.0 -

10/10

My Experience - 5.0/5.0 -

Gr e at customer Service!! Kudos to Kevin, C ery kind, friendly and knowledgeable

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I already sent a review, the same day that I got the car back, thanks

Customer Service - 5.0/5.0 -

Great service!! Very knowledgeable agent and super kind and friendly

My Experience - 5.0/5.0 -

From the day I dropped my vehicle off at prestige auto customer service was fantastic From the front desk to working with KEN, I feel very comfortable with leaving my vehicle there for repair repairs Communication was amazing All the information provided regarding the repairs and timing was very thoroughly explained in detail Upon picking up my vehicle, I was very happy with the condition of my vehicle and how everything looked, and how clean the vehicle was for me when receiving The follow up on how everything was was also very much appreciate I look forward to using prestige auto collision for future repairs on my vehicles. Thank you so much for such a great experience, Bridget Lee Holmes

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service all around from the front desk to receiving my vehicle back

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would recommend my friends and family to use you guys. Very professional, nice and understanding and a thank you again for working on my car. Shoutout to the front desk for being great and Ken Johnson for helping me.

Repair Quality - 5.0/5.0 -

The repair looked good as new and I greatly appreciate the help and time it took to make my car look as brand new.

Customer Service - 5.0/5.0 -

Everyone on the staff was very nice and helpful to my car maintenance and interactions.

My Experience - 0.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Thank you for the repairs of my car. I am a little disappointed at the finishing work on my vehicle. Unfortunately, when the car was returned to me, I noticed that the work was not completed to an acceptable standard. In particular, there were visible paint smudges on the door handle and the trunk of the car inside was not fixed properly with the mat being loose. Additionally the muffler finish was changed to black, whereas it was originally chrome. This was not the finish I expected. I would appreciate it if you could inspect the vehicle and correct these issues. Please let me know when I can bring the vehicle back so these concerns can be addressed. I hope we can resolve this promptly and have the vehicle returned in the condition it was intended to be. Thank you for your attention to this matter. Rajan 714-322-2001

Customer Service - 3.5/5.0

My Experience - 5.0/5.0 -

I was referred by an associate, and had trust from the start that the experience would be good. I am happy with the results

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent price, the job was done to perfection and the customer service was amazing.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great experience, happy with the work. Ken was very professional and I would definitely recommend this place to others.

Likely to Recommend - 5.0/5.0 -

Would recommend this shop to anyone.

Repair Quality - 5.0/5.0 -

Very happy with the work done. Ken was very kind and professional. Would definitely recommend this place to anyone.

Customer Service - 5.0/5.0 -

Very happy with the work done. Ken was very kind and professional. Would definitely recommend this place to anyone.

My Experience - 0.0/5.0 -

My car still has problems. The passenger side door locks do not respond to remote unlock or lock button from driver's side or remote.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I'm glad Prestige worked on my car. It looks great. The staff are very nice to work with.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0 -

I worked with them 20 years ago. We moved back to the same area and they didn’t disappoint. Great then & now.

Repair Quality - 5.0/5.0 -

Very professional & knowledgeable. A pleasure to work with.

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Excellent job. The car paint looks like new. Perfect color matching. Thank you.

Customer Service - 4.5/5.0

Returned Clean

My Experience - 0.0/5.0 -

The interior door panel and window border trim are not fully flushed and loose. My door panel was also scratched.

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

Overall, I am satisfied with the work that was completed on the exterior damage itself, including the exterior passenger panels/doors. The reason why I am not giving a 10 is because there some careless mistakes made with the interior trim pieces. The door panel was not correctly aligned and the plastics on the passenger door were scratched with what seems like a screwdriver. I would've expected the technicians to have been more careful when reassembling interior trim pieces, etc. I was able to rectify the issues myself, so no need to bring the car back. Nonetheless, I am satisfied with your response to my initial complaint.

Customer Service - 5.0/5.0 -

I did receive prompt updates

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Great company to work with! They kept me updated every single day, finished the job on time, and provided excellent service throughout the process. I’m still waiting for my car decal, which they told me they have already ordered, but overall I’m very happy with their service and would definitely recommend them.

Repair Quality - 5.0/5.0 -

One of the best experiences I’ve had with a company! They did a great job, and their communication has been excellent. I’m currently waiting for my decal, which they told me they will receive soon. They keep me informed every day and have been very professional throughout the whole process. I really appreciate their service and highly recommend them!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Delivered vehicle when promised

Customer Service - 5.0/5.0

Returned Clean