Fabricante Auto Body, LLC
In operation 16 years.
Fabricante Auto Body is a 20,000 square foot collision repair facility located on Dimension Drive in Lake Forest, California. We are environmentally and technologically up to date with: an electronic estimating system, environmentally safe indoor car wash, newly remodeled offices, a central vacuum system, and more. Fabricante Auto Body offers a relaxed and stress free collision repair process. We work closely with you and your insurance company to ensure your vehicle is repaired properly and promptly. Approved by MBUSA for successfully meeting the criteria as established by Mercedes-Benz USA, LLC. We are also Tesla, Honda and Acura Certified. All work comes with a limited lifetime guarantee for as long as you own the vehicle. We are going green because the world is in our hands!!!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Mr. Zanco explained the cause if the issue and answered all my questions
Customer Service - 0.5/5.0 -
The person who made my first appointment did not focus on his job. I was given an appointment for cost estimate despite the fact that I made it clear that I already have a cost estimate and I need appointment for drop off.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great quality of work and great staff
Repair Quality - 5.0/5.0 -
Great service and quality of work
Customer Service - 5.0/5.0 -
Great staff Cicilia was just great
My Experience - 5.0/5.0 -
I am grateful for ethical behavior of the staff customer-oriented approach at the company.
Likely to Recommend - 4.0/5.0 -
That is good
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0 -
Hi good morning every things are good thank you
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I think that Fred is a great guy and has really done an awesome job of getting everything accomplished. Even dealing with the problems with the insurance companies. I will definitely bring my cars back to you guys in the future. Hopefully we can get this last issue resolved with the button that is not working on the shifter. But other than that, everything is great. I really appreciate all the hard work
Customer Service - 5.0/5.0 -
This is a great body shop and I would definitely come back to it. The employees really take pride in their work. Especially Fred. He’s a great guy and you’ve been a pleasure to work with.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This body shop repaired my car to my complete satisfaction!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service from start to finish. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
painted mustang Black. was absolutely awesome... Thank you Fred
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good job it looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job well done
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Cecile was informative, pleasant to deal with and quick and providing estimate.
Likely to Recommend - 5.0/5.0 -
We will tell our friends about Fabricante
Repair Quality - 5.0/5.0 -
They did an excellent job on all three of our vehicles. Our 2003 Toyota 4RUNNER looks like new.
Customer Service - 5.0/5.0 -
All the customer service staff were excellent with their online and in person communications.
Returned Clean
My Experience - 0.0/5.0 -
Overall, I was disappointed with my experience at Fabricante. While everyone I interacted with was courteous, the execution of my repair fell well short of my expectations. 1. Excessive repair time The truck was in your possession for four full weeks for a repair that was entirely cosmetic. I had already driven the truck more than 1,500 miles after the accident without issue, so the scope of work did not justify a month-long repair. 2. Vehicle returned incomplete After keeping the truck for four weeks, it was returned without the wheel well shields installed, leaving internal components exposed to dirt and moisture. I was told the wrong parts had been received, but after such a long repair period, that explanation is difficult to accept. Your text updates indicated that reassembly had begun several days before delivery, so I expected any parts issues to have been identified and resolved before asking me to pick up the vehicle. Returning a vehicle incomplete after a month in the shop was frustrating and avoidable. Equally disappointing was the lack of acknowledgment at pickup. When I pointed out that the wheel well shields were missing, no one apologized for the inconvenience or took ownership of the situation. 3. Failure to follow through on an additional repair request When I dropped off the truck, I pointed out some unrelated minor damage to the tailgate and asked Cecilia to provide a quote to repair it. Because this conversation happened before work began, there was ample opportunity to evaluate the additional repair and discuss it with me before the truck went to paint. It seemed like an ideal opportunity to complete that work while paint was already being mixed for the primary repair. Unfortunately, I never received the requested estimate, and no one followed up with me before delivering the truck. Whether the additional work could be completed or not, I expected someone to respond to my request. Instead, it appears the request was simply overlooked. When I asked about the missing estimate at pickup, I again received an explanation but no acknowledgment or apology that my request had simply gone unanswered. It was a missed opportunity to provide better customer service and earn additional business. Overall, the experience reflected shortcomings in planning, communication, execution, and customer service. Delays and parts issues can happen, but customers should not have to wait four weeks for a cosmetic repair only to receive an incomplete vehicle, discover that reasonable customer requests were overlooked, and leave without even a sincere apology for those mistakes.