Rsm Auto Body Express, Inc.

4.9 (521reviews)
100%
23061 Antonio Pkwy,  Rancho Santa Margarita,  CA  92688
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Shop AssistantSparkles

In operation 7 years.

RSM Auto Body is a family owned auto repair business. We understand that for many of us, our car is our life. Without it, we cannot go to work, pick up our children, or get our groceries. We understand that getting you back on the road quickly is so very important. Here at RSM Auto Body Express & Collision, our goal is to service your needs as quickly as possible without sacrificing our high standards of quality or negatively impacting the environment. We let our results speak for themselves as we work to earn your repeat business! The best care will extend the life of any car or truck. We merge the best of cutting edge technology along with decades of experience to tailor the best experience for you as well as your vehicle. We strive to always give you the best service, no matter the repair size or difficulty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
  • Tagalog
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 4:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (521)

Customers say
Overall Customer Satisfaction
Customers consistently praise RSM Auto Body Express for exceptional repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and going above and beyond expectations. Communication and regular updates throughout the repair process are frequently highlighted as standout strengths. Customers appreciate the seamless coordination with insurance companies and the shop's transparency. A few customers noted areas for improvement directly in their feedback, including more consistent communication updates, clearer timelines, and ensuring vehicles are thoroughly inspected before pickup. Overall, the vast majority of customers express strong satisfaction and willingly recommend the shop to family and friends.
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"Thoroughly professional, expert repairs and great communication - I'll always trust my vehicle repairs with RSM Auto Body"
"... little things make a difference. Most importantly, they did an excellent job fixing and painting my car. The paint job was so beautifully and perfectly done, ..." Read more
"Took many trips to the shop to get my repair completed wrong parts ordered, parts installed incorrectly, ..." Read more
"Family owned business with impeccable customer service and superior quality workmanship"

My Experience

Your company is great. Very kind. It felt like family to me. The work is beautiful and quick. Thank you so much.

My Experience

Fantastic customer service. Since the very beginning Louisa took me through the process. Very customer oriented. Congrats for such great service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great experience 100% satisfaction thank you so much!

Likely to Recommend

Repair Quality

Very very happy that I chose RSM for the repair. Thank you for delivering my car in pristine condition, on time, great service and follow up.

Customer Service

Returned Clean

My Experience

Great job!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Really great team.

Repair Quality

Yes. Even when Allstate would only authorize a used mirror, the team fought for a new one as our car was perfect prior the accident.

Customer Service

Made the whole process easy. The team really cared that our car was fixed correctly.

Returned Clean

Likely to Recommend

Definitely would recommend RSM Auto Body

Repair Quality

They do exceptional work and did a great job on our Honda Accord. You can’t even tell it was in an accident. They are friendly and personable although we would have liked more updates on the repair progress.

Customer Service

Returned Clean

My Experience

Work was great, communication excellent.

Likely to Recommend

Repair Quality

They did a great job

Customer Service

Luisa and Sean always kept me informed and updated

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Very professional and thorough

Returned Clean

Likely to Recommend

Repair Quality

Car looks brand new :)

Customer Service

Returned Clean

My Experience

Professional, and courteous

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

It was good except that I was not told that a 3 inch piece of upper door-frame weatherstrip—the rubber seal on the drivers side door was broken off

Customer Service

Likely to Recommend

Repair Quality

Excellent service

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Amazing work and communication! And did I mention fast! Loved the owner and staff! It has such a family vibe and feeling! Will always go to them!

Likely to Recommend

Repair Quality

Amazing service and craftsmanship! Thank you for the seamless experience and clear communication.

Customer Service

Returned Clean

My Experience

Took many trips to the shop to get my repair completed (wrong parts ordered, parts installed incorrectly, etc.) now that it’s finally finished, the gas door color no longer matches its surrounding panel, which was the panel that was repaired…

My Experience

Everyone did a great job. I wish you had more parking 😬

My Experience

Excellent work. Good as new. Carlos is terrific. Sean went the extra mile to give me a ride home when I needed it. Well done.

Likely to Recommend

Repair Quality

Carlos did an excellent job.

Customer Service

Sean went the extra mile by driving me home when I dropped off my car

Returned Clean

Likely to Recommend

Repair Quality

The staff was so friendly and informative!! You could tell they really cared about their customers!!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean