CARSTAR Laneys West Monroe
In operation 26 years.
CARSTAR Laneys Collision Center West Monroe specializes in high-quality collision repairs, excellent customer service, and satisfaction in West Monroe, LA. Our location is locally owned and operated and committed to delivering top-notch collision repair services, ensuring a seamless experience to get you back on the road swiftly after a collision. Relax, We'll Take It From Here.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far so good. :)
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The frame work and diagnostics of the body repairs were very poor.
Likely to Recommend - 1.0/5.0 -
It was a disappointment.
Repair Quality - 1.0/5.0 -
The framework and diagnostics of the body repair damages were handled very poorly.
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The front office staff is awesome friendly and professional
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very Professional
Customer Service - 5.0/5.0 -
Very Professional
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Still waiting for the correct wheel to come in. Also all external parts not fitting correctly. I would attach a picture but not able to.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Professionally done. Could not tell that there was any damage. Body shops claim that they can repair back to factory condition, but this truly so. Would recommend and go back without a doubt!!
Likely to Recommend - 4.0/5.0 -
As far as the quality of work that was performed I would recommend to friends. If this situation with the body side molding isn’t resolved I will not recommend them.
Repair Quality - 1.0/5.0 -
The body side molding was missing when the repairs were “finished” and that was pointed out to them. Now I’m being told the part has been discontinued and no after market available. They told me they are working with St Farm to resolve the issue. The quality of the work that was done was very good. However I want the body side molding replaced. I was disappointed that I had to point out the fact that that part was missing when they said the repairs were complete.
Customer Service - 4.5/5.0 -
The staff is very professional. I just hope they can help resolve this problem with the body side molding.
Returned Clean
My Experience - 5.0/5.0 -
Terrific company to work with. Kind people. Generous service. Accommodating in every way
Likely to Recommend - 5.0/5.0 -
I already recommended to a friend and she used Carstar
Repair Quality - 5.0/5.0 -
Can not think of anything else they could do to satisfy
Customer Service - 5.0/5.0 -
Excellent service.
Returned Clean
My Experience - 5.0/5.0 -
Tina and the staff at CARSTAR went above and beyond while completing my repairs. They were able to answer any and all off my questions and assist me in any way possible.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Where do I begin. The car looks absolutely terrible. I will be blasting my story on every possible platform and site I can find. There are spots on the door jam that has the old color from the used car showing. The paint has runs and trash all through it. The rubber seals and trims have paint on them. The plastic trims are not properly installed. The fender does not fit right at all. The front license plate was not reinstalled. The grille is not installed properly. The bumper cover acts like half of the hardware is not installed properly it. This is just the beginning of the issues. I still have to take the car to a shop to have the suspension they “fixed” double checked. This is after I was lied to numerous times by one of their employees stating verbally on the phone that the vehicle would be ready and it was not. I am disappointed in the people and the workmanship of the Laney carstar in west Monroe. I have voiced my concerns and asked for a refund and all I received was we will see what we can do.
Likely to Recommend - 0.5/5.0 -
I will be doing the exact opposite. I will be telling anyone who even thinks about asking to avoid them like the plague.
Repair Quality - 0.5/5.0 -
I would give a negative number if possible. The employees are not good. The quality of work is terrible.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am very satisfied with the work done by Carstar. I would definitely recommend you guys.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciate the great job done on my car and the fact that I was kept updated.
Customer Service - 5.0/5.0 -
The ladies at the front desk were very professional and kept me updated on the progress of my car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Keep up the good work that you would be proud of.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Car is beautiful staff is very courteous and helpful. Good experience. Thank you.
My Experience - 5.0/5.0 -
Very professional! I love the text messaging update feature! Car was in and out fast!