CARSTAR Laneys West Monroe
In operation 26 years.
CARSTAR Laneys Collision Center West Monroe specializes in high-quality collision repairs, excellent customer service, and satisfaction in West Monroe, LA. Our location is locally owned and operated and committed to delivering top-notch collision repair services, ensuring a seamless experience to get you back on the road swiftly after a collision. Relax, We'll Take It From Here.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I’m satisfied as much as can be I’m out of town and will be home this week end to look at it in person. But from pics it looks great My mother and sister said it looked great so for now I’m satisfied. Thanks for your quick repairs
Likely to Recommend - 5.0/5.0 -
Yesh this is the best place in west monroe or Monroe. I would highly recommend this place to anybody. And the price was great as well.
Repair Quality - 5.0/5.0 -
They did great work and fast. Let me know progress every other day. Stayed on track and got done one day early. Far as I can tell they did a great job. But I’ve only seen my car in pictures I’m out of town and my mother went and got the car for me. But she said it looks great. No complaints!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
overall, I was Very Pleased
Repair Quality - 5.0/5.0 -
it looks very nice. They matched the colors perfectly
Customer Service - 5.0/5.0 -
EXCELLENT. They kept me informed and dealt with my insurance for me. I am pleased and I will use them again and I will recommend them to others.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car Star did a wonderful repair job on my car. They were very considerate and took excellent care of my vehicle. I highly recommend recommend them
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Services were great! the finished vehicle was spotless and clean inside and out. Other than a little miscommunication about when it was set to be finished, the overall time was good. Everything involving insurance and maintenance was handled completely by the service and i didn’t have to make any calls which was nice. overall consider this a great review!
Likely to Recommend - 4.0/5.0 -
Too far away to be able to do that but if the chance presents itself I will.
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
Vehicle runs well. Kept us updated, Seemed to take forever. The office personnel seemed very friendly and caring to the point of delivering the vehicle to me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Tina was amazing, keeping me informed of the process and progression of repairs, as well as making sure Enterprise and my insurance company were updated to ensure my rental car was extended. She even offered to help get me from the rental company to my vehicle! So far, everything in regards to the repairs made, are working as they should!! The physical appearance of the repair looks great and you cannot tell any damage was done! They even washed my car!! The thoughtful goodie bag at pick up was a nice ending to their amazing service!
My Experience - 5.0/5.0 -
The truck looked brand new like nothing ever happened. We were completely satisfied with the job done. It took a little longer than we had expected, but that was due to the part being on backorder so we understand that.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did an amazing job
Likely to Recommend - 5.0/5.0 -
Very satisfied
Repair Quality - 5.0/5.0 -
Looks great
Customer Service - 5.0/5.0 -
Kept me up to date on how they were doing
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Company did a great job of keeping me updated on progress with car repair. Staff was very friendly at the shop and took time to explain everything about process for car repairs and insurance.
Customer Service - 5.0/5.0 -
Kept informed about vehicle and alway available when called.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
I asked to be notified about the repairs before they were made. No one reached out. It was ok, and the repairs were great, but I wanted to talk through the repairs with someone before they were made. Everyone I spoke to were nice.
Returned Clean
My Experience - 5.0/5.0 -
Well done!
Likely to Recommend - 5.0/5.0 -
Thanx
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great
Returned Clean
My Experience - 5.0/5.0 -
The repair work is impeccable. Repairs were completed three days earlier than estimated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs are unnoticeable. All damages were restored to like-new condition. Repairs were completed three days before the estimated time.