CARSTAR Laneys West Monroe
In operation 26 years.
CARSTAR Laneys Collision Center West Monroe specializes in high-quality collision repairs, excellent customer service, and satisfaction in West Monroe, LA. Our location is locally owned and operated and committed to delivering top-notch collision repair services, ensuring a seamless experience to get you back on the road swiftly after a collision. Relax, We'll Take It From Here.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Third time here and still amazing as always.
Returned Clean
My Experience - 5.0/5.0 -
I haven’t seen the car yet because I had to take my husband to the ER. I am banking on past experience with your services that this time also it will be a superb replacement of broken parts. We break them and you fix them, great partnership.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job, back to new car
Customer Service - 5.0/5.0 -
Great customer service! Convenient and ready
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job! They were all very kind and courteous. I have used them before for smaller jobs but I will use them again for sure, if needed!! Thank you! They did an excellent job on repairing my car! Everyone was very kind and courteous and kept me informed where things were I had used them before for smaller jobs but will use them again IF I need anything done!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already referred a friend that has been elsewhere and got good service but was blown away when I told her of my experience. She is Coming in now to Carstar for another repair.
Repair Quality - 5.0/5.0 -
Excellent body work. Excellent communication. Excellent in true concern.
Customer Service - 5.0/5.0 -
Greeted quickly and sincerely with big smile as though I were family returning home. Not just a stranger entering as a customer.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was great.. very friendly and did a great job. Will refer my friends to you all.
Customer Service - 5.0/5.0 -
Great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Truck was repaired flawlessly, returned clean inside and out. Would highly recommend getting service work here. Personnel was very kind and respectful and will be getting future work here
Likely to Recommend - 5.0/5.0 -
Would highly recommend
Repair Quality - 5.0/5.0 -
Great work, timely repair, would highly recommend
Customer Service - 5.0/5.0 -
Service was complete and done very well
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Business like, clean, prompt in taking care of our vehicle and pleased with cost of repair. Efficient and will recommend for any needed body work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Absolutely best customer service I’ve ever received in a mechanic.
Customer Service - 5.0/5.0 -
Loved the check-ins and updates.
Returned Clean
My Experience - 5.0/5.0 -
They did an excellent job repairing my wrecked Hyundai Santa Fe Assured me all was working correctly but if I encountered any problem don’t hesitate to let them know.. Very friendly ladies at front desk.. Highly recommend Carstar for any repair work….
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent work… can’t tell there was ANY damage to vehicle 👏👏👏👏
My Experience - 5.0/5.0 -
The people at Carstar Laney were amazing!! They kept me in the loop to know what was going on with my Kia, they took exceptional care of it and it looks brand new again!! They were so thoughtful and encouraging too! If I ever need work on a vehicle again, I will make SURE it goes back to Carstar Laney! They are magnificent!!
Likely to Recommend - 5.0/5.0 -
I’ve been telling everyone and showing everyone what an amazing job was done on my car. It is fabulous!!!
Repair Quality - 5.0/5.0 -
Extremely satisfied!! From day 1 you have been keeping me up to date on what is going on and about how much it will cost and how long it will take. You answered ALL my questions and were so kind and compassionate and were always so upfront about everything!! I’ve been telling everyone how good the work is and how much you helped me thru it all. If I ever need it worked on again for any reason, I’d like it to be you guys! Thank you so much!!
Customer Service - 5.0/5.0 -
My car looks brand new!!
Returned Clean
Likely to Recommend - 5.0/5.0 -
We were so impressed with this place that we will continue to use them and recommend them to friends and family.
Repair Quality - 5.0/5.0 -
We are so glad we tried this place out when I needed some work done on scratches in the paint that I could not buff off. We will use them again!
Customer Service - 5.0/5.0 -
The people who work there were really helpful and very nice.
Returned Clean
My Experience - 5.0/5.0 -
Kept me informed throughout the entire process through text and phone calls. One of the best experiences I’ve ever had.
Likely to Recommend - 5.0/5.0 -
Very informative, kept me up to date step by step with my truck through text and phone calls for every decision that needed to be made. The best experience I ever had. I would recommend Laneys to anyone especially if you have insurance with USAA or Navy Federal.
Repair Quality - 5.0/5.0 -
Quality work, vehicle running like new.
Customer Service - 5.0/5.0 -
Excellent customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My experience with Carstar was right on point. I was treated with the upmost respect. They were sympathetic to my dilemma. And they got the job done in a very timely fashion
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We have not stopped bragging about the professional service we received from Carstar Laneys and will continue to recommend them to friends and family. Our van was scheduled to be finished on Nov. 4th but was finished on Oct. 30th. Thanks!
Likely to Recommend - 5.0/5.0 -
We will recommend CarStar to anyone who may need their services.
Repair Quality - 5.0/5.0 -
We were both very pleased with the service at CarStar and will highly recommend it to friends and family who may need their services.
Customer Service - 5.0/5.0 -
The people there are extremely nice and helpful.
Returned Clean
My Experience - 0.0/5.0 -
The mud flap that was damaged wasn’t replaced
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Waiting on mud flaps to be installed
Customer Service - 5.0/5.0 -
Awesome
Returned Clean
My Experience - 5.0/5.0 -
Y’all made it so easygoing. That I am thankful for. I will recommend you to others. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Have recommended to a friend who also appreciated the good service
Repair Quality - 5.0/5.0 -
Excellent service.
Customer Service - 5.0/5.0 -
Kind people. Great service