CARSTAR Laneys West Monroe

My Experience - 5.0/5.0 -

I really appreciated the way Carstar provided updates on the progress of repairs on my car. They answered my questions and kept me informed. Thanks for a job well done.

Likely to Recommend - 5.0/5.0 -

Overall, I was pleased with service, and communication.

Repair Quality - 5.0/5.0 -

Pleased with repairs on my vehicle. They were good to communicate the progress as the repairs were made.

Customer Service - 5.0/5.0 -

Front desk receptionist is friendly, helpfull, and kept me updated.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work on my vehicle. Friendly and helpful customer service.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Looks great The staff was wonderful.

My Experience - 5.0/5.0 -

An associate named Mrs.Tina was very helpful.

My Experience - 5.0/5.0 -

Y’all did an amazing job. Keep up the great work!

Likely to Recommend - 4.5/5.0 -

Good work.matches the paint perfectly

Repair Quality - 4.5/5.0 -

Just a few minor things. Overall they did a great job

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great business, i give them my Watts stamp of approval . Thank you'll.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very quick in the turnaround for the repair.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

My headlights wasn’t adjusted correctly after the front end repair. I didn’t realize this until I drove the car for the first time at dark which was on my way to Little Rock. Had to stop at a O’Reilys and buy tools to adjust the heads to be able to see properly. Also, the fender well on the left driver side appears to be installed incorrectly and it properly snapping into place.

Customer Service - 2.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

"I had an absolutely phenomenal experience at this carstar! From start to finish, the process was seamless, thanks to Mr. Craig, who went above and beyond to help me every step of the way. His expertise, patience, and genuine care made all the difference. I couldn’t have asked for a better experience. Highly recommend this place and especially Mr. Craig for anyone looking for excellent service!"

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Tina was so helpful and took excellent care to make sure everything went smoothly during my repairs

Returned Clean

Likely to Recommend - 5.0/5.0 -

They were very professional

Repair Quality - 4.0/5.0 -

They did a great job

Customer Service - 4.5/5.0 -

The personnel were very cooperative

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I’m extremely satisfied with the work y’all did! Tina was super kind and made every step easy.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Only the time line. Everything else they were so nice and my car looks good

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very courteous and kind.

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

Call me then we will talk