CARSTAR Mistrata's Collision

4.9 (780reviews)
100%
1010 S. Cedar Road,  New Lenox,  IL  60451
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In operation 23 years, 9 years at this location.

Carstar Mistrata's collision is a family owned auto repair business that has been in business since 1993. Our goal is to provide high quality repairs to all of our customers. Our collision center is known for it's expertise, honesty and Stellar service.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:30 am - 5:30 pm
Tue 8:30 am - 5:30 pm
Wed 8:30 am - 5:30 pm
Thu 8:30 am - 5:30 pm
Fri 8:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (780)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. Communication is a standout strength, with customers appreciating text updates, phone calls, and transparency throughout the repair process. Timeliness is frequently highlighted, with numerous vehicles completed ahead of schedule. The friendly, professional, and personable staff receive high marks for making the repair experience stress-free and easy. A few customers noted minor areas for improvement, such as wishing for more detailed repair updates or better interior cleanliness after service, but these were exceptions in an overwhelmingly positive collection of reviews. Overall, customers express strong loyalty and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... hail damage repairs. They did an incredible job and made my car look completely brand new again. The entire process was smooth, professional, and ..." Read more
"The service is beyond excellent. I couldnt be happier with the work they did and above all else they are ..." Read more
"Completely restored my Camrys bumper in a timely manner and it looks amazing! I will be coming back if the ..." Read more
"... around!! I would highly recommend them to others. The car was fixed wonderfully and the customer service was great!" Read more
"... repaired. Ive had 3 different vehicles that Carstar has brought back to original condition!! They are very meticulous both in repairing and in notifying the progress when ..." Read more
"Fantastic work and end product! Finished ahead of schedule which was a good thing."
"The vehicle was ready before the time listed"
"... college, everyone we worked with at Carstar Mistrata went above and beyond and out of their way to make sure our car was done on time. We will definitely be coming ..." Read more
"... honest people! great customer care and service and my car was done earlier than expected!" Read more
"... damage done to my new Chevy. They got my car in and within a day and a half it was done. Once again, you wouldve never known there was damage ..." Read more
"100% easy from start to finish i was informed with every step no surprises no hassle repairs look great staff friendly overall 10 out of 10 stars"
"... to end the process is top notch . I appreciate the transparency of every step being communicated, also helping with insurance questions as well as ..." Read more
"... has consistently been excellent. They demonstrate exceptional communication, professionalism, and high-quality customer service." Read more
"Work was great, you stood in constant communication; my phone or text. I would definitely recommend them to my friends."
"Great work done on my car. And the owners were fantastic. Great communication. Would highly recommend."

Likely to Recommend

Repair Quality

The people are really professional. I highly recommend them.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

I received no communication on the status of my vehicle or when it was expected to be completed after I had specifically asked when I dropped it off.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

went above and beyond to get everything in my car fixed the right way. very pleasant, that really made me feel comfortable.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Car looked great and ready when promised Always was kept updated on progress

Customer Service

Great customer service very timely and delt with insurance for us

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Made recommendation to family with damage from same storm already

Repair Quality

Car looks great!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Communication wasn’t the best on my repair from the team at CARSTAR & updates weren’t given through text/call or carwise.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Thank you so much for your amazing service! We’re so thankful that you were able to fit our car in so our daughter could take it back to college, everyone we worked with at Carstar Mistrata went above and beyond and out of their way to make sure our car was done on time. We will definitely be coming back if we need anymore work! Highly recommend the work and the service.

Likely to Recommend

Repair Quality

They were so great to work with all around!! I would highly recommend them to others. The car was fixed wonderfully and the customer service was great!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very friendly and good to deal with no issues.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Again I was involved in an accident that wasn’t my fault! Carstar Mistrata’s is the only repair shop I would take my car to. I’ve had my cars in on 3 different occasions and all different types of repairs. They did a thorough job each time and I was very satisfied with outcome. I was always notified on the progress of each repair along with a finish date. They have many contacts with all insurance adjusters and make it a smooth transition on who pays the final bill. I highly recommend that if you’re involved in an accident- you let Carstar Mistrata’s do it right!!!!

My Experience

you did a great job my car looks new again thank you so much you guys get five stars

Likely to Recommend

great people to do business with

Repair Quality

great job on my car looks like new

Customer Service

they are very nice to do business with

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It's very satisfied with the owner's Tony and Pam, they seen to all my needs , very compliant and very efficient and always gave me updates. I would go back again....

Likely to Recommend

Repair Quality

Fantastic work and end product! Finished ahead of schedule which was a good thing.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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