Crash Champions #0570 New Lenox
In operation 27 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Many thanks to the team for their great customer service and professionalism. The repair was done in a timely manner and the quality of the repair was really good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
From start to finish Jesse kept us updated.The work they did on the hail damage was outstanding!!! Plus the detailed cleaning job was AWSEOME!! 2 people have asked if we got a new truck!! I would recommen Crash Champions of New Lenox,anytime!!!!GREAT JOB TO THE TEAM!!!!!! A1 SERVICE...THANK YOU!!!!
Likely to Recommend - 5.0/5.0 -
Def will recommend Crash Champions,anytime!!!
Repair Quality - 5.0/5.0 -
They did a really great job on our repairs for hail damage.Jesse kept us updated and we recieved our truck 3 days ealier than expected.I highly recommend Crash Champions!!!!!
Customer Service - 5.0/5.0 -
Service was excellent.They kept us updated.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Quality was great overall, my engine light is on now though but im thankful the wiring harness was fixed and battery replaced so maybe it just needs to be reset. I just couldn't give a 10 because the engine light was not on before this incident in August.
Customer Service - 5.0/5.0 -
Im highly satisfied with Karen's customer service from beginning to end. She follows through gracefully!
My Experience - 0.0/5.0 -
They never called me to tell me the car will not be ready on the date they gave me even though they said they would call if delayed i called them and then they said someone would call me the next day i had to call them and then he told me they are waiting on one trim piece in should be in later that day or next i called back last friday around 3 and they said it was done i said i will pick it up on Saturday when i got there the trim piece was not replaced and their was scratches on the hood the man said he can take of the scratches and will order the trim piece he said give me 15 minutes to fix the scratches and i can take the car and bring it back when the piece comes in i said i will come back in 20 minutes then they called and said they have the trim and i could pick it up at 1130 so i called at 11 to make sure it was ready before i drive all the way back there and the lady said it wont be done unti noon i said you close at noon she said someone will wait then i get a call back saying i should'nt take the car out in the rain he then told me he thought the part was backed order for a month but didnt want to tell me if you dont believe all this your phone called say they are recorded all of this is on the phone calls,i should be reimbursed for all the time i wasted.
My Experience - 5.0/5.0 -
Excellent communication and our car was restored to its original condition. We are very pleased with our service.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks Jay!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything was great! My car was done earlier than expected!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Karen called with up dates and time frames...texts also staying on top
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Karen was great was on top of things and had me out the door again in less than a week
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Of course we will recommend Crash Champions
Repair Quality - 5.0/5.0 -
Crash certainly knows it business. Karen has been a Pro, gets things done and right! Thanks for taking care of us!!
Customer Service - 5.0/5.0 -
Great communication!
Returned Clean
My Experience - 0.0/5.0 -
Car was returned dirty inside, kept pushing pickup date back
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
Jade was excellent in customer service. The job to repair hail damage claim was 7 days but took 2.5 weeks. We had to liaison and do the leg work between Crash Champions, Geico and Enterprise rental cars for a total of 2 hours of call time to keep the rental going in 7 day increments. Service was friendly but rarely returned calls when they said they would and we had to keep reaching out to get updates and information. Also. The car now makes a loud clicking noise in the front of the car when accelerating and braking. This was not a problem before taking the car in for repair. Also, car was not supposed to be driven and was driven 6 miles. Since return of car the car does not drive smooth and tight, feels more like a rental car so not sure if a porter or other person hit something or ran over something with the car. Not too thrilled about the car not driving the same as it did upon dropping it off for repairs. But what can we prove, right? Overall underwhelmed with the whole experience. Repairs were done well, but now the car is not driving as well, so we have no way of knowing what the new clocking. Pose is and why the car drives shaky.
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The gal that worked on my car was fabulous and kept updated every step of the way. She made it a great experience, I believe her name was Jade
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Fast repairs, cleaned the inside and outside of the car,Jade was great. Will recommend crash champion and will spread the word. Thank you again.