Crash Champions #0251 Orland Park
In operation 11 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Everyone was friendly and professional and my car looks great! Your staff is excellent. Many thanks to you all!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality work and excellent customer service
Customer Service - 5.0/5.0 -
Answered all my questions, kept me informed and completed work in a timely manner
Returned Clean
My Experience - 5.0/5.0 -
The customer service was excellent. They were very communicative and responsive. The work they did was of the highest quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
The repair itself was good but they had my car for 3 months!! There is no way it should have taken that long to repair!!
Customer Service - 2.5/5.0 -
Responsiveness was OK, proactively could be better and at times I was just getting the same updates with no progress being made to the repair process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very precise on time job as always. Thank you team crash champions!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Great overall experience. Customer service (front desk service)has room for improvement.
My Experience - 0.0/5.0 -
Received text about car being ready on Tuesday afternoon. Made plans with work to be off that afternoon. Called CC to get EXACT time and was told it MIGHT be NEXT MORNING. Got my car, but didn't appreciate being jerked around.
My Experience - 5.0/5.0 -
I prefer to bring my car to you after my first experience last March. You make it easy & worry free for me. Your staff is very knowledgeable & kind. And my car looks brand new! Thank you! Sheila OConnor
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
From the beginning, I specifically requested that only new Original Equipment Manufacturer (OEM) parts be used in repairing my vehicle. Given that my truck is relatively new, I made it very clear that I did not want any used, recycled, or aftermarket replacement parts. I also communicated these expectations to the insurance claims representative through multiple phone messages and emails. Unfortunately, it appears my requests were not honored, and I am extremely disappointed with the quality of the completed repairs. My concerns include the following: 1. Non-OEM replacement parts: It appears that aftermarket and/or recycled components were installed, including the hood, despite my specific request for OEM parts. 2. Improper hood fitment: The replacement hood is noticeably misaligned and does not close properly. Its overall fit, finish, and quality do not meet my expectations. 3. Paint mismatch: The paint on the repaired areas does not fully match the vehicle’s original factory finish. 4. Vehicle alignment: Since receiving my truck, I have noticed that it pulls to the right, raising concerns about whether the vehicle was properly inspected and aligned following the collision repairs. 5. Missing hood shield: My original hood shield was not reinstalled or replaced as part of the completed repairs. Considering the extent and cost of these repairs, I expected my vehicle to be returned in a condition consistent with its pre-accident appearance, functionality, and safety. I am requesting that Crash Champions thoroughly review the repairs performed, provide documentation identifying the types and sources of replacement parts installed, and present a corrective action plan addressing each of my concerns, including my original request for OEM parts. I understand that insurance companies and repair facilities may have different procedures regarding replacement parts. However, I believe my clearly communicated expectations, along with the workmanship concerns outlined above, deserve a thorough review and appropriate resolution. I would much rather resolve this matter directly and professionally with Crash Champions than pursue a formal complaint with the Illinois Attorney General or other consumer protection agencies. However, I also believe I have every right to expect quality workmanship and transparency regarding the repairs performed on my vehicle. I would appreciate a written response within five business days outlining how Crash Champions intends to address these issues. Thank you for your attention. I look forward to a fair and satisfactory resolution.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Everyone was great. Only thing was car wise was texting that the car would be complete before the job was complete.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Other than the shock of hearing that my minor repair would take about 2 weeks, I was pleased with the service.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you so much! Our car looks as if it came off the showroom floor! Beautiful job!