Gerber Collision & Glass - Orland Park/Sw Hwy.

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Promised Completion date was off by 5 days

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

Very professional staff- excellent customer service, car looks great

My Experience - 0.0/5.0 -

I asked for buffing of some of the scratches around the car and it is never done Kept my car long time waiting for the parts , which coast me more money for renting

My Experience - 5.0/5.0 -

Very pleased

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent job

Customer Service - 5.0/5.0 -

Excellent

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Very satisfied

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

This wasn’t my first rodeo with Gerber. I have referenced them to other people as our choice to get our cars repaired. .

Repair Quality - 5.0/5.0 -

Work was done even before time promised. Color matching was good.

Customer Service - 5.0/5.0 -

Professional

Returned Clean

My Experience - 5.0/5.0 -

The Manager Brian went above and beyond his duties, making sure I was helped with everything…

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Manager was great and helped me out

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Above and beyond! The best! Brandon was efficient, well able to communicate to our needs, personable and pleasant what more could I say except we will be sure to refer to family and friends.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

They do good job.

Repair Quality - 5.0/5.0 -

I believe his name is Brandon and he was very helpful and gave us all the details about the work they did to my car.

Customer Service - 5.0/5.0 -

Very nice with customers service.

Returned Clean

Likely to Recommend - 5.0/5.0 -

My daughter has had great luck with shop in lakeview for Mazda and we were happy with this work on the Honda

Repair Quality - 4.5/5.0 -

The car looks and runs beautifully. There is a slight issue with passenger door mirror in that when making a turn ; the photo does not appear in camera ( it’s just foreign words)

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 2.5/5.0 -

I filed two claims and only one was fulfilled, which led to another week of repairs which resulted in additional rental charges.

Customer Service - 5.0/5.0 -

The receptionist was amazing.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Took a little longer than I thought

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 2.5/5.0 -

I submitted two claims, received an estimate for two claims and when I arrived to get my car, only one claim had been processed. It took an additional week to get the car back which led to extra rental cost from rental company. I was told that Gerber had connected with my insurance company and they would cover the additional cost. When I returned the rental, was informed that my rental was only covered until 9/28. Since the error was made by Gerber I feel it’s fair to ask for your company to cover the additional cost for the rental.

Customer Service - 4.0/5.0 -

The receptionist is amazing and was extremely apologetic about the over sight.