Gerber Collision & Glass - Munster

4.8 (3,873reviews)
97%
490 - 45th St,  Munster,  IN  46321
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Gerber Collision & Glass - Munster offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,873)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as exceeding expectations and restoring vehicles to like-new condition. The team received high marks for proactive and transparent communication, keeping customers informed at every stage of the repair process through calls and texts. Timeliness was a recurring highlight, with many customers noting their vehicles were completed ahead of schedule. The friendly, professional, and courteous staff created a welcoming atmosphere that put customers at ease. A few customers noted areas for improvement, including occasional lapses in communication, concerns about vehicle cleanliness upon return, and isolated instances of incomplete repairs or overlooked details. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... step of the work. Tremendous customer relations. The repair work exceeded every possible expectation that we had. They did absolutely exceptional work. ..." Read more
"... was very pleased with the service and work done, it took less time than I expected and was a professional job. It was extremely clean, and I was very happy with ..." Read more
"... 3 times for insurance repairs on our vehicles and we've been completely satisfied with their work. It's only been a few days but no problems so far. ..." Read more
"... a pleasant surprise that was. It was immaculate. Wonderful people. Professional, patient. I will never go anywhere else." Read more
"It was finished almost 2 weeks faster than expected. I'm sure that's not typical, but it was impressive. Everything went ..." Read more
"... I expected They were very helpful, courteous and finished the work before we expected The lady was very friendly and kind. She answered ..." Read more
"Excellent customer service. Kept me updated and finished days before promised"
"... tho it was a small repair,I was still satisfied. The car was ready for pickup when u said it would be finished. Thanks agin for a job well done 😊😊" Read more
"... ready on the date first mentioned; it was not ready. It was finally finished the day I was leaving town...needing my vehicle." Read more
"They kept us updated at every step of the work. Tremendous customer relations. The repair work exceeded ..." Read more
"Even though I was out of the country, they kept me informed every step. I was always treated like a valued customer. The workmanship was also ..." Read more
"Constantly texted to keep me informed every step of the way. That was so appreciated. Even earlier than expected. ..." Read more
"... negligence. My battery wasnt connected properly. Communication was very minimal. Any news I got was negative due to time waiting for parts for my vehicle. After ..." Read more

Likely to Recommend

I had no issues

Repair Quality

My car looks beautiful and the people were so nice.

Customer Service

The people were so compassionate and understanding and very kind.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Will recommend

Repair Quality

Very nice and professional! Alissa (maybe misspelling od name) was very nice and on her job! Front Desk lady was also nice and pleasant! Any issue was taken care of promptly and professional with both ladies!I will always choose Gerber! Also I want to shout out to the men that worked on my vehicle. They gave me a estimated time of September 18th for my car to ne finished on the 1rst when I dropped it off They were done by the 10th. Great Job Gerber In Munster Indiana 🤗❤️👍🏽👏🏼

Customer Service

Alissa ( may be a mispelling of her name)& the front desk Associate ( I forgot her name) very professional and helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Good service and professional staff

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Denise at your Munster, Indiana branch is an outstanding estimator. Very polite, knowledgeable , explained everything, kept me updated , and the job was right on time. You are very lucky to have her !!!

Likely to Recommend

We have been recommending Gerber to everyone for many years , there is no one better !!

Repair Quality

Gerber team always does everything right. Expert repair , smart and friendly staff. That’s why customers always come back !!

Customer Service

They explain everything , get everything done on schedule , and are great to do business with.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Diane was excellent

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Everyone was polite & informative.

Repair Quality

Great job

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Denise and Mary were awesome. You guys completed my car and record time and everybody was very nice and very knowledgeable. Couldn’t ask for anything better thank you.

Likely to Recommend

Yes, I would definitely recommend them to family or friends

Repair Quality

They were great. They finished it quickly less time than what they said. Denise and Mary were excellent communication was the best great experience with them would recommend them to anybody.

Customer Service

Customer service was excellent couldn’t ask for anything better

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

I tell everyone needing body work On their vehicle to go to Gerber collision and glass in Munster.

Repair Quality

The work is just amazing. Looks show room new!

Customer Service

Customer service personnel were so friendly and I was greeted as soon as I walked in. The adjustor, Denise was very attentive and was super thorough. She talked me through the process so I fully understood the plan and the process. Just a wonderful team !

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The job was completed in a timely manner, and the two ladies I spoke with Denise and Mary enjoyed my conversation with them, both friendly, courteous, and professional

Likely to Recommend

Repair Quality

Customer Service

Denise, Mary, and Alexis, very polite and took good care of me

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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