Gerber Collision & Glass - Chicago/63rd St.

4.9 (2,362reviews)
96%
3518 W 63rd St,  Chicago,  IL  60629
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In operation 81 years, 12 years at this location.

Gerber Collision & Glass - Chicago/63rd St offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Honda
I-Car
Nissan
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Email

Reviews (2,362)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its professional, friendly, and efficient service. Many highlighted the exceptional quality of repairs, with vehicles often described as looking brand new or better than expected. A standout theme was the proactive communication, with customers appreciating regular updates via calls and texts throughout the repair process. Timeliness was a major strength, as numerous customers noted their vehicles were completed ahead of schedule. Bonus touches like complimentary car washes and interior cleaning were warmly received. A few customers noted isolated concerns such as incomplete repairs, missing items, or difficulty reaching the shop by phone, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... fast, efficient, and extremely professional. The customer service I received was excellent, and I will highly recommend Gerber Collision and ..." Read more
"On the surface, the car looks great. Gerber provided excellent customer service. Gerber explained things clearly, and provided a ..." Read more
"... very satisfied with the work they did on my SUV. They were very efficient, worked very clean, and kept great communication throughout the whole ..." Read more
"Professionals all the way around"
"They did a awesome job fixing my truck they even wash and clean the inside and it was fix in a timely fashion would ..." Read more
"Way earlier that expected , love it !"
"They did amazing job on my car, i got my car quicker than expected. They went above and beyond and even fixed my arm ..." Read more
"... up the great service in adequately timing. It was done a week before which helped me save on the insurance for the rental. However my engine light keeps coming ..." Read more
"Finished my repairs in little over a day. My suv looks amazing."
"... up on blocks for weeks. I had a major repair and my car was fixed in less than three to four days. If Ever I needed another car repair, I would go ..." Read more
"... thorough job. Throughout the entire process, they kept me informed with regular updates and made everything stress-free by also working directly with my insurance ..." Read more
"I did appreciate the updates through text and phone calls."
"... and the team was very friendly and communicative. I really appreciated the updates and communication." Read more
"Excellent communication. I was consistently informed of the repair progress of my van. Repair was completed by promised data. The staff ..." Read more
"Yes they provided me with two calls weekly regarding the process and kept me very informed"

My Experience

I was definitely satisfied with your service and would definitely recommend your guy to anyone that's in need. And the receptionist was amazing! She really has great hospitality!

My Experience

Good job. Everyone was professional and courteous. Thanks.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

This is my second interaction with your company, and I regret to say that it did not meet my expectations based on my previous experience at the Oaklawn, IL location. I dropped off my car on August 27, 2026, and due to delays with my insurance company on approval of the right side door panel, I instructed Jorge over the phone on September 11, 2026, to proceed only with the repair of the front bumper, as this was covered by insurance. He quoted the repair of the right-side door at $1,101, which I declined at that time, agreeing that I would reach out if I decided to proceed with that repair. Unfortunately, upon calling for an update on September 15, I was informed by Jorge that the repairs for the door had already been completed. I felt caught off guard, especially since no consent was given for that additional work. Calling back the same day, the receptionist then quoted new price to $963.39, which I had to pay out of pocket, a significant unexpected expense for me. When I arrived for the pickup on September 16 at 2pm the time communicated to me, I was informed that my car was not ready as it needed a carwash. I was assured it would take 20-30 minutes to prepare, but I had commitments and was concerned about not making it in time to pick up my daughter from school. At 2:15 I had to arrange for pick up for my daughter at 3pm having a feeling the car would not be ready and with enough time to travel to her school At 2:45 When I finally received my car, I noticed that the work done on the bottom door panel was not satisfactory, as it looked loose with visible glue in the open crack. The young worker took the car back into garage and then after a few minutes came back and said was ready. I value quality service and clear communication, and I believe that my experience did not reflect the standards I expect from Gerber Collision. There were no email quotes or anything in writing, only information was on link given to me.

Customer Service

This is my second interaction with your company, and I regret to say that it did not meet my expectations based on my previous experience at the Oaklawn, IL location. I dropped off my car on August 27, 2026, and due to delays with my insurance company on approval of the right side door panel, I instructed Jorge over the phone on September 11, 2026, to proceed only with the repair of the front bumper, as this was covered by insurance. He quoted the repair of the right-side door at $1,101, which I declined at that time, agreeing that I would reach out if I decided to proceed with that repair. Unfortunately, upon calling for an update on September 15, I was informed by Jorge that the repairs for the door had already been completed. I felt caught off guard, especially since no consent was given for that additional work. Calling back the same day, the receptionist then quoted new price to $963.39, which I had to pay out of pocket, a significant unexpected expense for me. When I arrived for the pickup on September 16 at 2pm the time communicated to me, I was informed that my car was not ready as it needed a carwash. I was assured it would take 20-30 minutes to prepare, but I had commitments and was concerned about not making it in time to pick up my daughter from school. At 2:15 I had to arrange for pick up for my daughter at 3pm having a feeling the car would not be ready and with enough time to travel to her school At 2:45 When I finally received my car, I noticed that the work done on the bottom door panel was not satisfactory, as it looked loose with visible glue in the open crack. The young worker took the car back into garage and then after a few minutes came back and said was ready. I value quality service and clear communication, and I believe that my experience did not reflect the standards I expect from Gerber Collision. There were no email quotes or anything in writing, only information was on link given to me.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Translated from Spanish by Carwise
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Likely to Recommend

Repair Quality

Muy buenos tiempos para arreglar mis espejos muy buen trabajo y muy buena comunicación gracias

Customer Service

Excelente atención y amabilidad

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They were real nice and they completed my car

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

I am satisfied with their work and I feel they did a good job.

Repair Quality

The repair was done on a very time-efficient basis. I appreciate the promptness of the repair.

Customer Service

I felt that I should not have had to ask, in order to be able to talk to the repair representative about the details of the job, following completion of the work. I would think that it should have been assumed that I would have the chance to talk to him about the repair job upon its completion. Instead of feeling as if I had to ask permission, in order to speak with him.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Love the work that was done!! Thank you

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

So far, so good, everything seems to be working well. Thank you so much. Sary Russell

Likely to Recommend

I will recommend Gerber to everyone I know who needs assistance.

Repair Quality

The workmanship was excellent. George was fantastic.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The process was fast and easy. The repair looks good as new and can’t tell a repair was done. Definitely will recommend

Likely to Recommend

Repair Quality

Overall great customer service. The Gerber staff was friendly, flexible, and great to work with. Highly recommend.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I found a few spots of my paint job. There were not completely repaired.

Customer Service

I found a few spots on my car that do not look completely repaired

Kept me Informed?

Yes

Ready on Time?

Yes

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