Gerber Collision & Glass - Chicago/1005 W. Huron
In operation 85 years.
Gerber Collision & Glass - Chicago / 1005 W Huron St offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Service Quality
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
They need to do better when it comes to communications, specifically emails and taking 10 days to look at a vehicle when they know that the person is out of a vehicle is insane.
Repair Quality - 2.5/5.0 -
Didn’t not use OEM parts.
Customer Service - 2.5/5.0 -
Took 10 days to look at my vehicle. Messaged the person working on my vehicle via email and never received a response. I was out of a vehicle for 1 month. They knew it yet it took 1 month to get my car back.
My Experience - 5.0/5.0 -
I really appreciated the friendly service from James. He explained everything to me from when I first came to the shop to see the condition of my vehicle to when I picked it up. He told me all of the work that had been done. Most of all, I appreciated the frequent phone calls where he updated me on the progress. James is awesome!
Likely to Recommend - 5.0/5.0 -
I've had cars previously repaired by Gerber and they have always done a great job.
Repair Quality - 5.0/5.0 -
The service was exceptional.
Customer Service - 5.0/5.0 -
The service was outstanding.
My Experience - 5.0/5.0 -
James was fantastic! So was the guy on the phone who oversaw the process…believe his name was Aaron?
Likely to Recommend - 4.0/5.0 -
I thought they did a great job, but there was a lot of uncertainty. Also I consider my car not being properly repaired was more of a chance of bad luck, but there is no way to know. Regardless, very friendly.
Repair Quality - 4.0/5.0 -
I understand it was a full roof repair, but 6 weeks seemed extensive. When I went to pick up the car, some of the internal panels were not in place properly, and my sunroof would not close, causing me to have to bring the car back in. Front desk was very transparent and called regularly, and tech was nice enough to drive me home after I realized the repairs were not finished. Great customer service, but the job was not finished and now I am on day two of still having no car, something I’d assumed would have been checked before they notified me it was ready.
Customer Service - 5.0/5.0 -
Very transparent, weekly calls, easy to get a hold of and very friendly.
Returned Clean
My Experience - 5.0/5.0 -
Getting into an accident is stressful. It Gerber really does make the repair process so smooth and easy. Great communication and most importantly the work they do is top notch. Highly recommend
My Experience - 5.0/5.0 -
The front desk was very helpful throughout the whole process. James was a great help as well and very kind. I love how my car turned out!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Loved how excellent and polite they all were! Very solid service program.
Likely to Recommend - 5.0/5.0 -
They deserve recommendations for their service.
Repair Quality - 5.0/5.0 -
Everyone I dealt with was very professional and pleasant
Customer Service - 5.0/5.0 -
Customer service was excellent.
Likely to Recommend - 5.0/5.0 -
All around good job. Special thanks to Darren and James. Both smart and good at their jobs.
Repair Quality - 5.0/5.0 -
They did a great job on the car. Good communication. Very nice service too
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Even though my was car deemed totaled by the estimator, I do appreciate the customer service from Gerber. From Erin at the front desk, to Justin as the estimator, they did a good job of keeping me in the loop throughout the process. I highly recommend you to anyone who has been in an accident for your superb customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased. Especially with James Mitchell the estimator.
Customer Service - 5.0/5.0 -
Aaron was very helpful
Returned Clean
My Experience - 5.0/5.0 -
James was great to work with! Very communicative and helpful. I appreciated the updates on my car and the airbag situation. Overall much easier than I expected it to go.
My Experience - 5.0/5.0 -
Although frustrating not having car rental insurance, I was greatful how they put the car together prior to receiving the last part so I could have the car over the weekend. It was greatly appreciated!
Likely to Recommend - 5.0/5.0 -
Gerber has good reputation & my experience with them was also very good.
Repair Quality - 5.0/5.0 -
Waiting for part to arrive, good repair job so far
Customer Service - 5.0/5.0 -
very friendly and helpful. good customer service provided. I was able to pick up car prior to final part coming in, which was very good service!