Gerber Collision & Glass - Chicago/Huron St.

My Experience - 5.0/5.0 -

Irene was very helpful and a great guide through the repair process. Grateful for her help! Would recommend her in the future. Schedule wise however, my car wasn’t ready when it was supposed to be despite having left ten days for the repair. It was supposed to be complete by the morning of 8/5 so I could get to work but it wasn’t ready until the afternoon and I cannot make it out of work before 5pm. All and all, a good experience, just wish the timing at the end could have gone as planned.

My Experience - 5.0/5.0 -

I greatly appreciate the way you guys took care of us and the car. Your professionalism goes beyond measure. Thank you all once again.

My Experience - 5.0/5.0 -

I give a rating of 10. Miguel did a wonderful job on my car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Friendly professional service. I am pleased how Gerber made the damages disappear on my car door. Miguel thoroughly explained what had been repaired.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0 -

I ALWAYS use Gerber for body work

Repair Quality - 5.0/5.0 -

They do a great job

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

Color doesn’t match. Staff debit car found in doo so they probably used car for personal use. Trunk was not put back together. Unidentified black plastic cover just sitting in back seat. Too much lying about “it’ll be done next week” then next week it’s the dealer for parts. Cover over outside key slot in driver’s door missing and still waiting on it “from the dealer” after was told it’s in. Have pictures to forward.

Customer Service - 1.5/5.0

Likely to Recommend - 0.5/5.0 -

I would not recommend Gerber if there is no system to handle repairs when a mechanic is out. Everyone is very friendly, but if I can’t trust that I will be kept informed, I can’t recommend them to someone in good faith.

Repair Quality - 5.0/5.0 -

Quality of actual repair is excellent

Customer Service - 0.5/5.0 -

There was very poor communication between getting my estimate and my repair. I’ve never had an issue with a mechanic or auto repair shop keeping me updated on when a part has arrived or when to schedule the repair. However in this instance, the burden was entirely on the customer to follow-up. I had to make multiple phone calls over the almost two weeks when I was told someone would call me back hours after my initial estimate and never did. I was initially led to believe it would be scheduled and fixed in a 2-3 days when I got my estimate. Then, I was told it would be over the weekend (about 5-6 days after my estimate) when I followed up the first time a couple days after they said they’d call me the day I got my estimate. However, the weekend came and no one from Gerber called me schedule or confirm receipt of the part. My husband also had to call to follow-up. The first time he called last week Wednesday (I think), they just told him no one can help him and to try to call the next day. He found out there was a medical issue on-staff that caused this issue when he called the following day, last Thursday. He also found out the part had arrived and I could bring my car in the next day. Gerber never called me with this update. If he hadn’t called, I have no idea when a Gerber would have called to tell me to bring in my car. I am very sympathetic to life’s unexpected challenges, particularly ones that affect our health. Obviously we all need to take care of ourselves. However, there needs to be a system for other employees to cover the mechanic who is out, including keeping their customers apprised of any relevant updates. If someone had called or texted and said, “apologies, there is a delay. We are tracking your order, and we will reach out once your part arrives,” that would be fine. The issue was there was zero communication initiated from Gerber. It’s unprofessional and unacceptable.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I would never recommend a place that treats women as fools over their own perception fueled by misogyny

Repair Quality - 2.5/5.0 -

See emails regarding torn valve stem on the rear passenger tire & missing items from my car

Customer Service - 0.5/5.0 -

The only person that I feel communicated well was the person at the front desk. Everytime I was told I’d get a call on a specific day, the estimator never called. The estimator also made comments that left me feeling uncomfortable.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Wonderful service and speedy, Irene is the best!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

While the work done on my vehicle was fine, the absolute lack of communication was not

Repair Quality - 2.0/5.0 -

Though I was essentially guilted into not complaining, the retrofitted reverse sensors are not in any way useful and don’t function correctly.

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was happy with the service and with them accommodating my needs in a timely manner- thank you !!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Irene was great! Our circumstance with being robbed was frustrating but Irene was very reassuring and provided frequent, detailed updates. Really appreciate her work ethic!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean