Gerber Collision & Glass - Chicago/Halsted St.

4.8 (11,817reviews)
97%
3425 N Halsted St,  Chicago,  IL  60657
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Gerber Collision & Glass - Chicago/Halsted St Stoffers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (11,817)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as flawless, looking brand new, and exceeding expectations. The team is widely recognized for being professional, courteous, and genuinely helpful throughout the repair process. Communication stands out as a major strength, with many customers appreciating proactive updates via text, phone, and email that kept them informed every step of the way. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers, based on their own comments, pointed to areas for improvement including occasional inaccuracies in automated text notifications, delays in parts availability affecting completion timelines, and instances where follow-up communication required customer initiation. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... completed the repairs well within the expected timeframe. The quality of the work itself was excellent, and I could not be happier with the result. I truly ..." Read more
"The body work and wheel repairs were perfect, and the car looks even better than before. They also checked and fixed the tire pressure sensor ..." Read more
"My rear bumper was damaged - an easy fix, but the paint on my car is custom with a pearl glaze. I informed the shop of this prior to the repair ..." Read more
"Gerber did a fantastic job on my vehicle. There was one hiccup with the alert system, and they ..." Read more
"I am beyond thrilled with the high-quality repair and the seamless service I received. Your teams attention to detail and professional ..." Read more
"... I always knew what was happening with my vehicle. Their communication was outstanding, and they completed the repairs well within the expected ..." Read more
"I appreciated the frequent texts about the process and when my car would be done. My car looked great, ..." Read more
"Team is great there! Super professional and great at communicating every step of the way."
"Great job on the repair. Communication on timing could have been better. I had to call several times to get an accurate date ..." Read more
"Communication. Communication. I am patient, but not when I feel like I am getting the run around."

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Vincent was so thoughtful and thorough! The whole process was so professional. I hope to never be back haha but if I have an unfortunate need to again I will use Gerber on Halsted.

My Experience

My Experience

The repair work performed on my vehicle was excellent, but no communication from Gerber regarding the status of my vehicle repairs/timing of completion for almost 3 weeks until I finally had to call Gerber for an update.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Great job team!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Rebecca was very helpful. My muffler is on back order and I am moving at the end of the month be she assured me it would be okay and they can send it to the Iowa city location instead

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Overall it was still a good experience. The repairs look wonderful, and the estimate process was super easy and ended up being so close to the actual cost which is appreciated. I would recommend better communication around timelines, process and how to handle insurance.

Repair Quality

Repairs were great, though communication and process was not thoroughly explained or communicated. Our insurance provider was not a typical situation, so I understand that maybe the receptionists were just unaware.

Customer Service

See previous comment. Communication Could have been more thoughtful about the process and timeline.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Great service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

The repair looks as good as new.

Customer Service

They cleaned the inside of my car which was incredibly kind of them!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone is very professional and if you have a question, they answer it immediately

Likely to Recommend

Repair Quality

The car looks great and I really appreciate the clear communication and the time and understanding that everyone took in working with me.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great Service very polite people

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Amazing service and people!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Finished a lot sooner than expected, everything was good with my car. Would come back again.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I found some imperfections on the hood paint and I’m not sure what to do about that reason why I don’t want to drop the car for days

Customer Service

I have emails telling me on the and employees telling me something different on top of that the good paint has big imperfections is not even funny

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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