Gerber Collision & Glass - Chicago/Armitage Ave.

4.8 (651reviews)
97%
3940 W Armitage Ave,  Chicago,  IL  60647
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In operation 81 years, 3 years at this location.

Gerber Collision & Glass - Chicago/Armitage offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (651)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with many highlighting the professional and friendly staff who demonstrate genuine care for their customers. Communication stands out as a major strength, with customers appreciating regular updates via calls, texts, and emails throughout the repair process. The team's proactive approach to keeping customers informed about progress and completion dates receives widespread acclaim. Timeliness is another key positive, with numerous customers delighted that their vehicles were completed ahead of schedule, often days or weeks earlier than promised. The quality of repairs consistently exceeds expectations, with customers noting their vehicles look brand new and repairs are flawless. While most feedback is overwhelmingly positive, a few customers mentioned minor issues like incomplete repairs requiring return visits or occasional communication gaps.
AI-Generated from reviews written in the last 12 months
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"The staff was so nice, professional and answered all my questions..very good work."
"... and caring. They did an excellent job on my car. They were very professional and compassionate as well." Read more
"... whole process so much easier and less stressful. Everyone was professional, kind, communicative, and efficient from beginning to end. My car looks ..." Read more
"The repair shops personnel demonstrated exceptional professionalism and expertise. Very attentive, clear ..." Read more
"My vehicle was ready way earlier than expected"
"It was ready early!"
"It was ready before original date"
"... surprise when I received a call and was told that my car was done and ready for pick up 8 days early. I was ecstatic and presently surprised. The team ..." Read more
"Both times I've had my car in, they finish well in advance, and it's always good work"
"... with the repair. The customer service was amazing. I received a update almost every day.." Read more
"... The work is exceptional. The employees are nice, they call you and keep you updated about the progress constantly." Read more
"... excellent job and stay in constant communication, they updated me about everything. The staff was very nice and friendly. Repairs were ..." Read more
"I love how clear and transparent this team is during the whole process"
"They were Very communicative throughout the whole process and did an excellent job"

My Experience

Very professional and friendly. Quick turn around.

My Experience

Very satisfied with the work you all done.

My Experience

Professionalism

My Experience

My Experience

Gerber went above and beyond with fixing my car and kept me in informed

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Yes, but only with insurance since the final bill was almost double the initial estimate. This extra cost approach for insurance invoices is what caused my previous vehicle to get totalled by state farm when the repair needed was not big but due to high cost was not repaired.

Repair Quality

Looked good

Customer Service

Easy to schedule and was updated

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

They fixed my car good you can't even tell I was hit

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quick repair and great communication

My Experience

Took too long to get back

My Experience

I had an outstanding experience with Gerber Collision & Glass from start to finish. The quality of the repair exceeded my expectations, and my vehicle was returned looking like new. What truly made the experience exceptional was Mary. She was attentive every step of the way, consistently keeping me informed with clear and timely communication. She made sure all of my questions were answered, quickly addressed any concerns, and demonstrated outstanding problem-solving skills throughout the entire process. Her professionalism, kindness, and dedication gave me complete confidence that my vehicle was in great hands. Excellent customer service is hard to find, and Mary is a perfect example of what it should look like. Thank you to Mary and the entire Gerber Collision & Glass team for making what could have been a stressful situation so smooth and worry-free. I highly recommend them to anyone in need of quality repairs and exceptional customer care.

Likely to Recommend

Repair Quality

The car looks great the delay in getting it was not. I was told it would be done earlier than it was.

Customer Service

The car looks great. I was told it would be done earlier than it was which was a bit disappointing.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

Very professional and courteous. Also, very patient with all my questions and calls. I talked with Mary and Juan several times. More importantly, I was kept in the loop with texts and the quality of the repair was excellent. Not like I am a mechanic but the car looked brand new and I've driven it for 3 days now, including during a thunderstorm, and it feels and drives well.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I would like to thank Jasmine R and her team for the exceptional work performed on my Land Rover. Jasmine is very professional, detailed and personable. She addressed all of my concerns and kept in continuous communication. She gets 1,000/10 in my book. I would highly recommend taking your domestic or foreign to Gerber Collision & Glass on Armitage & Pulaski and ask for Jasmine….She’s the BEST!!!

Likely to Recommend

Repair Quality

The work was completed with exceptional attention to detail and everything functions perfectly as intended. There are no visible defects or issues and everything exceeded my expectations

Customer Service

The repair shop’s personnel demonstrated exceptional professionalism and expertise. Very attentive, clear communication and dedication to making sure my vehicle was repaired efficiently and properly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Rate 10

Repair Quality

Very friendly professional caring for their customers. Yes I will recommend others

Customer Service

Professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Translated from Spanish by Carwise
Translation unavailable. Please try again later.

Likely to Recommend

Repair Quality

Muy buen trabajo y ademas me lavaron y pulieron el carro. Y li.pieron por adentro muy satisfecha .

Customer Service

Muy buen trabajo y ademas me lavaron y pulieron el carro. Y li.pieron por adentro muy satisfecha .

Kept me Informed?

Yes

Ready on Time?

Yes

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