Gerber Collision & Glass - Plainfield

4.9 (5,561reviews)

97%

(815) 439-7401

16000 S Lincoln Hwy, Plainfield, IL 60586

97%

See Photos

16000 S Lincoln Hwy
Plainfield, IL 60586

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

About Gerber Collision & Glass - Plainfield

See Photos

16000 S Lincoln Hwy
Plainfield, IL 60586

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - Plainfield offers quality collision repair/auto body services backed by a National Lifetime Guarantee

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English
Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

I-Car

Call

Website

Reviews (5,561)

Sort By:
Newest
Rating

4,665 Customers Rated

5 Stars

77% Complete

(4281)
4 Stars

4.8% Complete

(266)
3 Stars

1% Complete

(53)
2 Stars

0.5% Complete

(26)
1 Star

0.2% Complete

(11)
< 1 Star

0.5% Complete

(28)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive and clear communication, including regular text and phone updates throughout the repair process. Timeliness is a standout strength, as numerous customers highlight that their vehicles were completed ahead of the estimated date. Staff professionalism, friendliness, and thoroughness in explaining the repair process are frequently commended. Several customers also appreciated the complimentary interior and exterior cleaning of their vehicles. A small number of customers noted areas for improvement, including occasional parts delays extending repair timelines, isolated quality touch-up needs upon return, and a few communication gaps. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to family and friends.

Select to learn more

Service Quality
Timeliness
Communication

"... with the work that was performed on my vehicle. The staff was pleasant, and knowledgeable. I was well informed of the work that would be performed on my vehicle. ..." Read more

"... manner. They communicated every step of the way and returned my vehicle in a condition beyond my expectation." Read more

"... The estimated and final cost was reasonable. The completed work was exceptional and flawless. I would highly recommend them for future repairs." Read more

"The actual repair looks good. Great even. So based on the work that was done I would have rated ..." Read more

"The actual repair looks good. Great even. So based on the work that was done I would have rated a 10. However, there are a few things that were strange to me…not deal breakers, but just things that would have made my overall experience better. 1. I was called on Friday afternoon and told my car was ready for pickup. I indicated that I needed to wait until 4 for my ride to get home and that I would be there between 4 and 5. It was snowing that day. When I got there my car was parked out front in the snow. It would have been nice if my car was in the garage, in and away from the elements. 2. When I got in my car to leave, there was snow on the floor of my car, near the gas and break pedals. Obviously this came from the person who parked my car in the front. Many places will use some sort of paper to protect floor mats. I take pride in my car and was a little disappointed in seeing that the snow was there and there was no attempt to clean it up. 3. For some reason, the driver side seat was moved way back and the angle of the seat back was much different from where I normally keep it. It is not a big deal in the grand scheme of things, but I found this to be incredibly rude and intrusive. Whomever moved my car is obviously a large person, but for there to be no effort on their part to return my seat to where I keep it is disappointing. Again in the grand scheme of things, not a huge deal, but that situation, to me, reflects a situation where the customer is not put first. 4. The rear view mirror was also adjusted from my normal position. This seems like something that was not needed. 5. For some reason, the front passenger seat was reclined to about 45 degrees. Based on the repairs that were needed, I dont understand why anyone was even in the passenger seat. 6. My auto headlights were turned off. I have owned the car for over 6 years. On day one of owning it, I turned the auto headlights on and never thought about my headlights again. I drove my car home on Friday about 430. I did not drive anymore that night. On Saturday I took my wife to dinner in Orland Park. I took Renwick159th most the way. It wasnt until I pulled into the parking spot at the restaurant, after 45 minutes of driving, that I noticed that my headlights seemed dimmer than normal. I looked down, found where to switch the lights function and saw that they were in the off position. Why on earth would anyone move my headlights from auto to off My repair was to the lower back bumper. If there was a reason to turn the lights off, then someone should have turned them back on. Again, very intrusive, but also incredibly negligent. What if on my way to Orland Park another car hit me because my running lights were not enough for them to see Very disappointing. 7. I have a trailer hitch on my car, and a few summers ago I put in the wiring to plug into trailers so brake lights work. I must have had some clips or something to hold the wiring to the inside of the bumper. When I got the Gerber on Friday to pick up my car, I looked at the bumper and it looked good. I did not see anything out of place. However, when I got home, 1.5 miles from Gerber, I noticed that the wires were hanging down. Obviously they were just pushed up into the back of the bumper and not secured at all. I dont expect that Gerber should have to come up with the same clip that was used on the bumper that was replaced , but I do think they have a responsibility to tell me." Read less

"... others. My car looks brand new - very happy to have my car back about a week before the estimated time!!!" Read more

"Much sooner than promised"

"Vehicle was completed much earlier than expected."

"... if my car could be repaired by a certain date and they worked hard to make it happen. Very pleased with quality of work done." Read more

"... handled everything from repairs to car rentals. Also finished the repair nearly 2 weeks ahead of the quoted date" Read more

"... the work that Gerber Collision & Glass has done. I received daily updates on my vehicle and my vehicle was ready before the estimated date." Read more

"Gerber Collision handled my repair in a timely manner. They communicated every step of the way and returned my vehicle in a condition beyond my expectation."

"... call my vehicle was finished and ready for pick up. Gerber never fails to update their customers with the progress on their vehicles. Definitely will recommend Gerber ..." Read more

"... contact number given to them by the insurance company. I was the one to continue reaching out to Gerber for updates on the repair of my vehicle." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... with the work that was performed on my vehicle. The staff was pleasant, and knowledgeable. I was well informed of the work that would be performed on my vehicle. ..." Read more

"... manner. They communicated every step of the way and returned my vehicle in a condition beyond my expectation." Read more

"... The estimated and final cost was reasonable. The completed work was exceptional and flawless. I would highly recommend them for future repairs." Read more

"The actual repair looks good. Great even. So based on the work that was done I would have rated ..." Read more

"... others. My car looks brand new - very happy to have my car back about a week before the estimated time!!!" Read more

"Much sooner than promised"

"Vehicle was completed much earlier than expected."

"... if my car could be repaired by a certain date and they worked hard to make it happen. Very pleased with quality of work done." Read more

"... handled everything from repairs to car rentals. Also finished the repair nearly 2 weeks ahead of the quoted date" Read more

"... the work that Gerber Collision & Glass has done. I received daily updates on my vehicle and my vehicle was ready before the estimated date." Read more

"Gerber Collision handled my repair in a timely manner. They communicated every step of the way and returned my vehicle in a condition beyond my expectation."

"... call my vehicle was finished and ready for pick up. Gerber never fails to update their customers with the progress on their vehicles. Definitely will recommend Gerber ..." Read more

"... contact number given to them by the insurance company. I was the one to continue reaching out to Gerber for updates on the repair of my vehicle." Read more

Craig-And-Janet (Subaru owner) reviewed 9/14/26

They did an excellent job and kept us well informed

Kraig (Honda owner) reviewed 9/14/26

Absolutely

From the time that I first contacted Gerber till the time my wife picked up the car it was an amazing experience. Ryan updated me on a consistent basis as to the progress that was being made on my car. The vehicle was actually completed over a week ahead of schedule. I could not be more satisfied and if anyone ask, I would definitely send them to Gerber. I hope the company appreciates Ryan as much as I do.

Ryan was fantastic.

Sade (Kia owner) reviewed 9/14/26

Recommend to anyone who needs there care fix in the area.

Really good communication. Fast turn around rate. My pickup date didn’t change very professional and on time thank you guys.

Chelsea (Toyota owner) reviewed 9/14/26

Nice work. Good communication.

George (Kia owner) reviewed 9/11/26

Rohnda (Hyundai owner) reviewed 9/11/26

Great communication

Frank (GMC owner) reviewed 9/10/26

Catherine (Ford owner) reviewed 9/10/26

Ryan was great 👍 from start to finish. Totally impressed with how quick the job got done. Excellent service and such kind people 😀. Tgx 4 a great experience.!!

Catherine (Volkswagen owner) reviewed 9/10/26

Rose (Chevrolet owner) reviewed 9/7/26

The repair was fine in a timely manner.. they did a great job very courteous and my car was returned very, very clean! I would suggest that my friends use them!!! Thank you!

Roberto (BMW owner) reviewed 9/7/26

the BMW looks great they did a good job.

they did a great job on my BMW

great service

Juan (Honda owner) reviewed 9/7/26

Krystina (Kia owner) reviewed 9/7/26

Linda (Chevrolet owner) reviewed 9/7/26

i would highly recommend them to anyone because of he great job and customer service

Daniel (Buick owner) reviewed 9/7/26

Phyllis (Ford owner) reviewed 9/3/26

I own an insurance company and will refer them to my clients.

Communication was great. Response time was great. Turn around time was spot on.

Very nice people

James (BMW owner) reviewed 9/2/26

I was very happy with the service and the repairs

Very happy with the customer service and the repairs

William (Chevrolet owner) reviewed 9/2/26

Richard (Lincoln owner) reviewed 8/31/26

It looks like a new car and thanks

I am happy with the car

I am I love it

Margaret (Mitsubishi owner) reviewed 8/31/26

Top of reviews

Gerber Collision & Glass - Orl...

4.9 4,579 reviews
13433 Southwest Hwy
Orland Park, IL 60462
Gerber Collision & Glass - Aur...

4.9 3,211 reviews
19 S Route 59
Aurora, IL 60504
Gerber Collision & Glass - Jol...

4.8 4,683 reviews
901 S Larkin Ave
Joliet, IL 60436

Caliber - Joliet - Crest Hill

4.9 738 reviews
1815 Plainfield Rd
Crest Hill, IL 60403
Crash Champions #0273 Plainfie...

4.8 4,728 reviews
12319 S Rt. 59
Plainfield, IL 60585
Crash Champions #0271 Crest Hi...

4.8 3,585 reviews
1808 N Larkin Avenue
Crest Hill, IL 60403

view more shops in: Plainfield | 60586

You have the right to choose where to fix your vehicle. Your auto insurance company cannot require you to go to a particular auto body repair facility.

Gerber Collision & Glass - Plainfield

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Gerber Collision & Glass - Plainfield

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (5,561)

4,665 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?