Gerber Collision & Glass - Plainfield

4.9 (5,510reviews)

97%

(815) 439-7401

16000 S Lincoln Hwy, Plainfield, IL 60586

97%

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16000 S Lincoln Hwy
Plainfield, IL 60586

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About Gerber Collision & Glass - Plainfield

See Photos

16000 S Lincoln Hwy
Plainfield, IL 60586

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - Plainfield offers quality collision repair/auto body services backed by a National Lifetime Guarantee

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English
Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

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Reviews (5,510)

Sort By:
Newest
Rating

4,616 Customers Rated

5 Stars

76.8% Complete

(4234)
4 Stars

4.8% Complete

(265)
3 Stars

0.9% Complete

(52)
2 Stars

0.5% Complete

(26)
1 Star

0.2% Complete

(11)
< 1 Star

0.5% Complete

(28)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional service quality, with many noting their vehicles look brand new after repairs. The shop excels in communication, providing regular text and phone updates throughout the repair process. Staff members are frequently described as professional, knowledgeable, and courteous. Timeliness is a major strength, with numerous customers reporting repairs completed ahead of schedule. The unexpected vehicle cleaning and detailing service is highly appreciated. While most experiences are overwhelmingly positive, a few customers mentioned minor issues like parts delays, occasional communication gaps, and some quality concerns requiring return visits. Overall, customers express strong satisfaction and frequently recommend the shop to others.

Select to learn more

Service Quality
Timeliness
Communication

"... satisfied. The team was very informative and helpful. My car looks like nothing ever happened to it!" Read more

"This is my 2nd accident that wasn't my fault, and every time I got my car repaired it comes back looking brand new they always do an excellent job!"

"My repair went extremely smoothly. There were no surprises and Im very satisfied with the work completed."

"The actual repair looks good. Great even. So based on the work that was done I would have rated ..." Read more

"The actual repair looks good. Great even. So based on the work that was done I would have rated a 10. However, there are a few things that were strange to me…not deal breakers, but just things that would have made my overall experience better. 1. I was called on Friday afternoon and told my car was ready for pickup. I indicated that I needed to wait until 4 for my ride to get home and that I would be there between 4 and 5. It was snowing that day. When I got there my car was parked out front in the snow. It would have been nice if my car was in the garage, in and away from the elements. 2. When I got in my car to leave, there was snow on the floor of my car, near the gas and break pedals. Obviously this came from the person who parked my car in the front. Many places will use some sort of paper to protect floor mats. I take pride in my car and was a little disappointed in seeing that the snow was there and there was no attempt to clean it up. 3. For some reason, the driver side seat was moved way back and the angle of the seat back was much different from where I normally keep it. It is not a big deal in the grand scheme of things, but I found this to be incredibly rude and intrusive. Whomever moved my car is obviously a large person, but for there to be no effort on their part to return my seat to where I keep it is disappointing. Again in the grand scheme of things, not a huge deal, but that situation, to me, reflects a situation where the customer is not put first. 4. The rear view mirror was also adjusted from my normal position. This seems like something that was not needed. 5. For some reason, the front passenger seat was reclined to about 45 degrees. Based on the repairs that were needed, I dont understand why anyone was even in the passenger seat. 6. My auto headlights were turned off. I have owned the car for over 6 years. On day one of owning it, I turned the auto headlights on and never thought about my headlights again. I drove my car home on Friday about 430. I did not drive anymore that night. On Saturday I took my wife to dinner in Orland Park. I took Renwick159th most the way. It wasnt until I pulled into the parking spot at the restaurant, after 45 minutes of driving, that I noticed that my headlights seemed dimmer than normal. I looked down, found where to switch the lights function and saw that they were in the off position. Why on earth would anyone move my headlights from auto to off My repair was to the lower back bumper. If there was a reason to turn the lights off, then someone should have turned them back on. Again, very intrusive, but also incredibly negligent. What if on my way to Orland Park another car hit me because my running lights were not enough for them to see Very disappointing. 7. I have a trailer hitch on my car, and a few summers ago I put in the wiring to plug into trailers so brake lights work. I must have had some clips or something to hold the wiring to the inside of the bumper. When I got the Gerber on Friday to pick up my car, I looked at the bumper and it looked good. I did not see anything out of place. However, when I got home, 1.5 miles from Gerber, I noticed that the wires were hanging down. Obviously they were just pushed up into the back of the bumper and not secured at all. I dont expect that Gerber should have to come up with the same clip that was used on the bumper that was replaced , but I do think they have a responsibility to tell me." Read less

"Very noticeable scratch on the door that was replaced and told a few times nothing is perfect. ..." Read more

"... done. I received daily updates on my vehicle and my vehicle was ready before the estimated date." Read more

"Much sooner than promised"

"My vehicle was ready one day earlier then expected"

"Vehicle was completed much earlier than expected."

"... having to return damaged parts during the process. This caused repair to take several days longer than expected as they had to wait for replacement ..." Read more

"I received text messages notifying me that they were on track with the repairs"

"Gerber Collision handled my repair in a timely manner. They communicated every step of the way and returned my vehicle in a condition beyond my expectation."

"I was given updates regularly and always knew what was going on with my vehicle."

"Apparently, they had the wrong contact number given to them by the insurance company. I was the one to ..." Read more

"I had to call regarding status of my car as I hadnt got any information on when my car would be ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... satisfied. The team was very informative and helpful. My car looks like nothing ever happened to it!" Read more

"This is my 2nd accident that wasn't my fault, and every time I got my car repaired it comes back looking brand new they always do an excellent job!"

"My repair went extremely smoothly. There were no surprises and Im very satisfied with the work completed."

"The actual repair looks good. Great even. So based on the work that was done I would have rated ..." Read more

"Very noticeable scratch on the door that was replaced and told a few times nothing is perfect. ..." Read more

"... done. I received daily updates on my vehicle and my vehicle was ready before the estimated date." Read more

"Much sooner than promised"

"My vehicle was ready one day earlier then expected"

"Vehicle was completed much earlier than expected."

"... having to return damaged parts during the process. This caused repair to take several days longer than expected as they had to wait for replacement ..." Read more

"I received text messages notifying me that they were on track with the repairs"

"Gerber Collision handled my repair in a timely manner. They communicated every step of the way and returned my vehicle in a condition beyond my expectation."

"I was given updates regularly and always knew what was going on with my vehicle."

"Apparently, they had the wrong contact number given to them by the insurance company. I was the one to ..." Read more

"I had to call regarding status of my car as I hadnt got any information on when my car would be ..." Read more

Erik (Mazda owner) reviewed 8/2/26

Great communication. Easy drop off and pleasant pick up.

Omar (Jeep owner) reviewed 8/1/26

Very fast. Thank you.

Meagan (Honda owner) reviewed 7/30/26

Wonderful team to work with, did awesome job fixing up my car!

Raymond (Chevrolet owner) reviewed 7/30/26

Everyone was so helpful making sure i got answers to all my questions. They were all friendly. When they brought my truck around front it looked like a new vehicle off the dealer lot.

Mario & Sheila (Subaru owner) reviewed 7/30/26

Gerber did a fantastic job. They even thoroughly cleaned our car afterwards which was above and beyond our expectations. Thank you so much!

Michael (Honda owner) reviewed 7/30/26

AMAZING JOB!!

Ruth (Chevrolet owner) reviewed 7/30/26

Michael (Ford owner) reviewed 7/30/26

Eveeything looks great and finished early

Crystal (Buick owner) reviewed 7/30/26

Paige (Buick owner) reviewed 7/30/26

Lonnie (GMC owner) reviewed 7/29/26

Patty (Honda owner) reviewed 7/28/26

Firstly, I was highly recommended by a trusted source 50 miles away and he loved his experience, located this service center close to me, and I immediately followed up. THEN, it was great from the first call.....Val is amazing.... kind and calm and very good at taking care of making sure I was all set. Ryan is my service manager and handled all my questions from the estimate to the repairs, and I even added on a front end repair when I felt so comfortable that I was in a place that was friendly, competent, caring, and considerate in all areas.... 1. clean and comfortable waiting room and the working garage looked great. 2. Each person working there looked happy and were willing to greet me kindly even as they simply walked by. (it's nice to feel welcomed :) 3. Ryan was incredibly service oriented and casually excellent in every way - he took care and used precision in each step of the way while being nice about it all. 4. I called often to check the status in hopes of completing the repairs before the weekend, and Ryan didn't mind, he kept me informed without making promised - very professional! 6. I got a call about a damaged grill that was not evident until they took the car apart and the way it was explained made it easy to agree to extending my repair to include the part. 5. MY CAR LOOKED AMAZING, and was vacuumed, and the dashboard was wiped down to make it extra nice when I got into my car to leave. BOTTOM LINE - THIS LOCATION MASTERED CUSTOMER SERVICE AND DELIVERED A BEAUTIFUL RESULT. I'M SO PLEASED. THANK YOU. PLEASE ACKNOWLEDGE THIS TEAM. GERBER CORPORATE CAN BE VERY PROUD OF THEM!!!

A TRUSTED SOURCE RECOMMENDED GERBER TO ME, AND I'LL DEFINITELY TELL EVERYONE!!!!

BEAUTIFUL JOB, MY CAR LOOKS AND FEELS LIKE NEW!!!

AMAZING, DEFINITELY MORE THAN SATISFIED. This is what I wrote on the first survey: Firstly, I was highly recommended by a trusted source 50 miles away and he loved his experience, located this service center close to me, and I immediately followed up. THEN, it was great from the first call.....Val is amazing.... kind and calm and very good at taking care of making sure I was all set. Ryan is my service manager and handled all my questions from the estimate to the repairs, and I even added on a front end repair when I felt so comfortable that I was in a place that was friendly, competent, caring, and considerate in all areas.... 1. clean and comfortable waiting room and the working garage looked great. 2. Each person working there looked happy and were willing to greet me kindly even as they simply walked by. (it's nice to feel welcomed :) 3. Ryan was incredibly service oriented and casually excellent in every way - he took care and used precision in each step of the way while being nice about it all. 4. I called often to check the status in hopes of completing the repairs before the weekend, and Ryan didn't mind, he kept me informed without making promised - very professional! 6. I got a call about a damaged grill that was not evident until they took the car apart and the way it was explained made it easy to agree to extending my repair to include the part. 5. MY CAR LOOKED AMAZING, and was vacuumed, and the dashboard was wiped down to make it extra nice when I got into my car to leave. BOTTOM LINE - THIS LOCATION MASTERED CUSTOMER SERVICE AND DELIVERED A BEAUTIFUL RESULT. I'M SO PLEASED. THANK YOU. PLEASE ACKNOWLEDGE THIS TEAM. GERBER CORPORATE CAN BE VERY PROUD OF THEM!!!

Anna (Buick owner) reviewed 7/27/26

They did an awesome job e job! My car looks like it’s new again!

I have already told several people what a great job they did.

Gerber Collision & Glass did an awesome job on my car-it looks brand new!

Chinda did a great job keeping me posted on the progress of my car repairs.

Anthony (Toyota owner) reviewed 7/27/26

Terrence (Hyundai owner) reviewed 7/27/26

Not happy with how we were told timing and it was not followed. Also not happy they didn't inform us that they couldn't do the work and had to send it somewhere else.

Alyssa (Kia owner) reviewed 7/27/26

Bridget (Jeep owner) reviewed 7/25/26

Mary (Buick owner) reviewed 7/24/26

James (Buick owner) reviewed 7/23/26

Could rate higher if it available.

Dennis (Honda owner) reviewed 7/23/26

Chinda was exceptionally helpful and the repair was fixed properly❗️

Not a problem to recommend

I did this survey already, but Chinda was great to work with and I was very satisfied with Gerber’s quality.

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view more shops in: Plainfield | 60586

There is no legal requirement that you obtain more than one collision repair estimate for your vehicle repairs.

Gerber Collision & Glass - Plainfield

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Gerber Collision & Glass - Plainfield

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (5,510)

4,616 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.5/5.0

Repair Quality - 2.0/5.0

Customer Service - 2.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0