Crash Champions #0273 Plainfield North

4.8 (4,688reviews)
98%
12319 S Rt. 59,  Plainfield,  IL  60585

In operation 11 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (4,688)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, seamless communication, and impressive timeliness. Many highlighted the professionalism and dedication of the team, noting that staff went above and beyond to ensure repairs were completed correctly and on time - often ahead of schedule. Regular text and phone updates were frequently commended, with customers feeling well-informed throughout the entire repair process. Repair quality received high marks, with numerous customers describing their vehicles as looking brand new upon return. Some customers noted areas for improvement, including inconsistent communication toward the end of the repair process, occasional delays due to parts issues, and a few instances where repairs required a return visit. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to friends and family.
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"EXCELLENCE! Thank you for your 100% ownership of nothing short of The Best care & repair of our vehicle!"
"... miles on it, but Crash Champions did an amazing job. They repaired front-left scratches with a perfect repaint job and replaced the headlight. The car looks incredibly clean and looks exactly ..." Read more
"They did such a fantastic job fixing my car like brand new"
"They did a beautiful job on my car! It looked brand new when I picked it up. I'm completely satisfied."
"My side view was not fixed at all tbey completely ignored it now I have to bring back again very dissatisfied"

My Experience

100% happy with Chris. He explained everything from the beginning and also kept me dated until the process was done. All staff were very friendly. Chris really showed he cares All outstanding. I will be coming back to get other things done. Thank you so much. I give 100% to them. Julie Gertsen. Thank you so much.

My Experience

I was blown away when I saw my truck after the repairs! It looked brand new, and I was especially impressed with the skill in matching the new pinstripe to the existing one!!

My Experience

Likely to Recommend

Repair Quality

Excellent and courteous staff. Chris is amazing and incredibly professional.

Customer Service

Returned Clean

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Repair Quality

Great customer service and quality work

Customer Service

Chris was great from beginning to end

Returned Clean

My Experience

The staff was professional, polite and accommodating. I had to reschedule my appointment. Chris explained the entire process to me and answered all of my questions. The work itself was top notch and they even tidied up my disorganized car. Pick up went without a hitch. As I was told as I was leaving it was truly a pleasure doing business but we hope not to see you soon. But if.... Crash Champions definitely 5 ⭐⭐⭐⭐⭐ stars.

Likely to Recommend

Top notch work and ahead of schedule.

Repair Quality

The staff was helpful and accommodating to my schedule. Chris talked me through the process and answered all of my silly questions. Further they completed the work ahead of schedule.

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My Experience

It's very happy with the repair work done on my Ford Escape. I would definitely recommend them . All 10's

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Repair Quality

Justin was super friendly and super joyful with me. When I called to check up on my status he was super friendly and had a nice conversation with Me.

Customer Service

My Experience

Service was quick and efficient. Employees were a pleasure to work with.

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Repair Quality

Everyone was very helpful and pleasant to deal with.

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My Experience

The car was returned to us really dirty and sticky on the interior.

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The work was done with car but the communication was spotty. I would have rented a vehicle if I knew it was going to take longer to get the car back.

Repair Quality

I paid $400 more than what was quoted but was told this could be a possibility.

Customer Service

I had to reach out toward the end of the our service. The day/time for pick-up was moved back several times.

Returned Clean

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Yes, I would recommend a Chris champion too and anyone that needs it. I’ve used you guys before and have been well. Satisfied in the past also.

Repair Quality

Customer Service

Work was done in a timely manner, and an employee was well informed, and and told me exactly when the car will be done

Returned Clean

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Customer Service

Returned Clean

My Experience

The lady at the front desk was wonderful to work with!

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Returned Clean

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Easy experience. Great work.

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