Crash Champions #0577 Bolingbrook

4.8 (4,626reviews)
96%
415 W Boughton Road,  Bolingbrook,  IL  60440

In operation 7 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Ford
GM
Honda
Hyundai
I-Car
Infiniti
Kia
Nissan

Reviews (4,626)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon pickup. The team receives high marks for proactive, frequent communication through text updates and phone calls, keeping customers informed throughout the entire repair process. Timeliness is a standout strength, with numerous customers highlighting that repairs were completed ahead of schedule. Staff professionalism, friendliness, and attentiveness are repeatedly celebrated. A few customers noted areas for improvement directly from their experiences, including occasional delays, quality control oversights such as missing trim pieces or misaligned panels, and instances where communication could have been more detailed or consistent. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
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"... back right side of the door. From start to finish, the process was professional, smooth, and stress-free. When I picked her up, she looked amazing — clean, ..." Read more
"... they returned the vehicle with shoddy workmanship: screws were missing from the replaced trim, and the driver's side door panel was improperly installed following ..." Read more
"... my car in for repairs after rear-end damage, and they did an absolutely amazing job. The work was done perfectly, everything looked brand new, and the attention ..." Read more
"... bc there are missing plastictrim pieces. There is overspray from re painting all over the door jams on multiple sections. Overspray on the outside of the car as ..." Read more
"That was my biggest pet peeve. My date for pushed 3 times."
"... daily about the status of my car was so helpful. Never had to wonder when it would be complete. Even better it was done five days early!!! My car looks and smells ..." Read more
"Very informative about the process. Car was finished ahead of schedule."
"It was given back to me about 10 days before they said they would have it ready. Which can be why they missed ..." Read more
"... into the loop by someone from crash champions. But I was never called by anyone from crash champions during this whole process. Most communications, if not all, ..." Read more
"The best customer service ever!!! Communication daily about the status of my car was so helpful. Never had to wonder when it would be complete. Even ..." Read more
"Crash Champions was very communicative throughout the whole process."
"... very helpful at all. I was given regular updates but it was the same thing for almost the entire process; that my vehicle was still in the body repair process. This ..." Read more

Likely to Recommend

Repair Quality

The car repaired beautifully and the repair service was approve and beyond my expectations.

Customer Service

Customer service was exceptional and the team worked like very well together.

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Quality was fine. Coordinating with Enterprise for rental was fine but it seemed a week and 1/2 too long for a simple repair.

Repair Quality

Customer Service

Reasons for delay in completion were vague

Returned Clean

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Repair Quality

Customer Service

My Experience

Very kind, very quick, very seamless. My car looks great. And they also cleaned it. Raul was easy to work with and kept me updated along the way!

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Repair Quality

Customer Service

My Experience

I had a great experience with Crash Champions from start to finish. Raul, my service advisor, was extremely helpful, professional, and informative throughout the entire process. He kept me updated on the progress of my vehicle and made everything easy and stress-free. When I picked up my car, Raul took the time to walk me through everything that had been repaired and replaced and explained that the work completed is backed by their lifetime warranty. He also made sure my car was washed and ready for me, and even had it pulled up to the front. I really appreciated his communication, kindness, and attention to detail. After dealing with the stress of an accident, having such a smooth repair experience made a huge difference. My car looks great, and I would definitely recommend Crash Champions and Raul to anyone needing repairs. Thank you again!

Likely to Recommend

I had a great experience with Crash Champions from start to finish. Raul, my service advisor, was extremely helpful, professional, and informative throughout the entire process. He kept me updated on the progress of my vehicle and made sure I always knew what was going on. When I picked up my car, Raul took the time to walk me through everything that had been repaired and replaced, and he explained the lifetime warranty on the repairs. My car was also washed, cleaned, and pulled right up to the front for me when I arrived. After dealing with the stress of an accident, having someone who communicated well and made the repair process so easy was greatly appreciated. I would absolutely recommend Crash Champions, and especially Raul, to anyone needing collision repairs. Thank you for taking such great care of my vehicle!

Repair Quality

I had a great experience with Crash Champions from start to finish. Raul, my service advisor, was extremely helpful, professional, and informative throughout the entire process. He kept me updated on the progress of my vehicle and made sure I always knew what was going on. When I picked up my car, Raul took the time to walk me through everything that had been repaired and replaced, and he explained the lifetime warranty on the repairs. My car was also washed, cleaned, and pulled right up to the front for me when I arrived. After dealing with the stress of an accident, having someone who communicated well and made the repair process so easy was greatly appreciated. I would absolutely recommend Crash Champions, and especially Raul, to anyone needing collision repairs. Thank you for taking such great care of my vehicle!

Customer Service

I had a great experience with Crash Champions from start to finish. Raul, my service advisor, was extremely helpful, professional, and informative throughout the entire process. He kept me updated on the progress of my vehicle and made sure I always knew what was going on. When I picked up my car, Raul took the time to walk me through everything that had been repaired and replaced, and he explained the lifetime warranty on the repairs. My car was also washed, cleaned, and pulled right up to the front for me when I arrived. After dealing with the stress of an accident, having someone who communicated well and made the repair process so easy was greatly appreciated. I would absolutely recommend Crash Champions, and especially Raul, to anyone needing collision repairs. Thank you for taking such great care of my vehicle!

My Experience

Rachel was great

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Repair Quality

Customer Service

Returned Clean

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Only place to go.

Repair Quality

Customer Service

Wonderful experience. Great communication throughout the process.

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Customer Service

Communication was terrible. Never received any text messages yet they had my phone number. Never knew my car was being transfered to another location

Returned Clean

My Experience

It was great communication

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All good

Repair Quality

Patricia and Nick are excellent representatives of Crash Champions.

Customer Service

My wait time was less than expected- the team performed remarkably well to remedy my issue.

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Repair Quality

The repair quality is good, but they forgot to put all the bolts back in my license plate.

Customer Service

Returned Clean

My Experience

Nick was awesome to work with. They did a great job. My car was well taken care of!!

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Customer Service

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Customer Service

Returned Clean

My Experience

My Experience

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Returned Clean

My Experience

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My Experience

Excellent service and communication. Very satisfied.

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Repair Quality

Great work on our car and great communication

Customer Service

Everyone I dealt with was great

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Returned Clean