Crash Champions #0131 Naperville
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service Franz and crash champions team
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The text messages throughout the process were very appreciated! I was happy to learn the car was completed prior to the anticipated due date.
Customer Service - 5.0/5.0 -
The entire team was friendly & professional.
Likely to Recommend - 2.0/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I worked with Crash Champions Naperville in the spring after my car was totaled in a hail storm. They were extremely professional and excellent to work with. So when my new car had a problem, I went right back to Crash Champions. The only challenge I experience stems from the fact that there are so many crash champions franchises locally, it was difficult to get my insurance company to select the correct one to send the order to.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The only challenge we ran into was that there are so many local crash champions franchises it took a few extra steps and an extra week or two to make sure we were with the right office that we had worked with before and had a great experience with.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 1.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The repair was done perfectly and ahead of schedule. Toufic was very professional and knowledgeable. They did a good job of keeping me up to date. This place is a to notch operation. I would highly recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
After I dropped my car off I didn’t hear from the shop for over a week. When I called to get an update I was told my contact would call me as soon as possible. He called me within 5 minutes. He did apologize for not contacting me and from that call on I heard from him every few days.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Different people (workers) from Crash Champions kept updating me, but the time frame I was told was usually incorrect.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service! Great work on repairs & very thorough! Will definitely recommend!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
It's Look Good. Thank you
Customer Service - 5.0/5.0 -
Good Job. Thank you
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
it was fast and professional service
Likely to Recommend - 0.5/5.0 -
No way
Repair Quality - 0.5/5.0 -
Worst experience I’ve had. Had to keep calling to get updates, my car got foxed in 6 weeks which is way too long for what I brought it in the first place. A harness was needed and was identified after it was assembled. Part got delayed and delivered damaged. After a second attempt it got there and finally got my car back.
Customer Service - 0.5/5.0 -
Couldn’t get updates