Caliber - Joliet - Crest Hill

4.9 (741reviews)
97%
1815 Plainfield Rd,  Crest Hill,  IL  60403

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (741)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, clear and proactive communication, and timely repairs. Many highlighted the frequent text and phone updates that kept them informed throughout the repair process, with several noting their vehicles were completed ahead of schedule. The quality of repairs was widely celebrated, with numerous customers describing their vehicles as looking brand new upon return. Staff professionalism, friendliness, and attentiveness were recurring themes. A few customers noted minor concerns such as missing decals, paint flaws, or slight delays due to parts availability, as mentioned directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.
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"... satisfied with the repairs done to my car. Also, the staff was extremely friendly and professional and that made this experience less stressful. I recommend ..." Read more
"they cleaned my car and EVERYTHING! my car looks amazing and the agents were SUPER helpful!"
"My car looked brand new when the repair was completed."
"Great place. A business that does what it says its going to do and delivers. Helpful and friendly people who remember ..." Read more
"... They finished the work sooner than expected, and my Jeep looks like it never had an issue. Thank you!" Read more
"Excellent customer service. Got the car back a week earlier than first quoted. Kept me in the loop with updates"
"It was earlier than expected but was continually updated on the status of my vehicle"
"car was done a few days early! WOW!!!"
"They finish my vehicle two days early which was awesome"
"... promised my vehicle by January 12 about a month, didnt receive my vehicle until January 26" Read more
"From drop off to everything in between..almost daily updates even ended up getting finished sooner than expected. Along with the excellent service ..." Read more
"Text and email! Communication was perfect!!!"
"... smooth and stress free. I especially appreciated the text updates because they kept me informed every step of the way and made communication easy and convenient. ..." Read more
"... they have done a wonderful job on my truck they were great with communication with me and telling me everything that was getting done and always willing ..." Read more
"Great service, support, and clear communication throughout the whole process. The outcome was shocking as if the car was brand ..." Read more

My Experience

My car is in great condition really happy with the service time and outcome here at Caliber Collision.

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Returned Clean

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My Experience

You guys did great work again on my car, thank you so much.

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Returned Clean

My Experience

One may have thoughts about the end job, wondering if things turn out OK. Well I'm very glad to say my worries were in vein, the car is perfect. The paint was matched perfect. A job Well done. Thanks

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Returned Clean

My Experience

This is my second time taking my vehicle here and they always have great customer service and keep me updated

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My Experience

Great job 👍

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Returned Clean

My Experience

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Everything went smoothly

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My Experience

Excellent customer service. Got the car back a week earlier than first quoted. Kept me in the loop with updates

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Would definitely recommend

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They were very kind and and went over everything. With such a hard situation they made it alot easier.

Returned Clean

My Experience

Very happy with how well my car came back. Can’t even tell I hit a truck. And the license plate so well pounded out I don’t have to purchase a new plate or sticker. Know someone said the car was detailed but didn’t realize until this morning it was cleaned inside. What a great surprise! Everyone was kind and helpful and special thanks to your receptionist for going above her duties to help my friend out of her crash problems.

My Experience

My Experience

My Experience

From Eliza to Patrick our experience was efficient & timely, also very professional. We will refer our friends here at Carillon Lakes for their car repairs.

My Experience

Very prompt and kept me informed throughout the process. Best experience I've had with a collision company

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Returned Clean

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Great job. It looks good.

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Your company does an excellent job!

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It really looks good. Very nice job!

Customer Service

I didn't get the messages about the ongoing progress of the repairs. I was surprised.

Returned Clean

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Returned Clean