Caliber - Shorewood
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service was great.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Failed communication from the beginning of the process from the staff answering phone and service advisor, including automated text messages giving inaccurate information about status of our vehicle.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job in a timely fashion. My car looks brand new.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The grill has scuffs near the headlight and a very small chip (pointed out in photos and during drop off). Molding between bumper and grill was not in the correct place along the length of the bumper, and is discolored for an unknown reason. Small details, I know, but not back to pre-accident condition.
My Experience - 5.0/5.0 -
They did a great job.
My Experience - 5.0/5.0 -
Your service rep John was a pleasure to work with. He was professional from the day we met until he finished servicing my car. Your front service person was also very nice. I am pleased with the service I received at your establishment
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Your rep John who serviced my car did an outstanding job.
Customer Service - 5.0/5.0 -
The front desk rep was very professional
My Experience - 5.0/5.0 -
Leah Vallejo was very kind and helpful throughout the whole process thank you so much
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Amazing customer service, I felt listened to as a customer and would go back if I need any more work done.
My Experience - 5.0/5.0 -
Amazing service! We are extremely happy with everything.
My Experience - 5.0/5.0 -
Done perfect . Great communication!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service and repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service great job friendly people
Customer Service - 5.0/5.0 -
Great service friendly people great work
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Car looks great , as if nothing ever happened. Only complaint is it took longer than expected
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
Everything was great besides the estimated repair date. It went over by a month.
Customer Service - 4.0/5.0 -
Could be better
Returned Clean
My Experience - 5.0/5.0 -
Looks great. Repair Job was done well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I feel they did an excellent job on my other work I had done on my Cadillac and the work I recommend to my son's truck they repaired.
Repair Quality - 2.0/5.0 -
When I took the vehicle in for passenger door post repair it had marks on the top part of the door where a slim jim was used to open the door because of keys being locked in. The tool that was used to insert through the door made scratch marks along the edge of the door. That was the only part of that black trim that was marked. I put $100.00 down to order the part. When the part came in I was notified and took the car in for repair and was told it would only cost me about $13.00 dollars more because it was a sticker or black tape rather than an actual trim piece. The only thing I regret is I didn't take a picture of the way the piece looked before it was worked on. When the car was repaired and I picked it up I didn't see where there was 2 small dents along with appears to be bubbly marks at the bottom of the trim. When I got home, my car was under the light in the garage that really showed how bad it looked and took it back to your place for it to be seen again and to have it repaired again. This time it's going to cost me $349.00 dollars because body work has to be done. I said don't I get a warranty on the work preformed and was told that body work had to be done now and that the dents and bubbly marks were not caused by them. My word against theirs, without a picture before work was done. I am currently waiting on part (tape or sticker) to come in before I bring the vehicle in for repair. My other vehicle I had repaired their was done excellent. I feel there should be a little compromise on price because of having my vehicle done a second time. This was not an insurance claim but a cosmetic work I am paying for.
Customer Service - 4.0/5.0 -
Customer care was very well from the secretary at the desk to the service advisor, Larry.