Crash Champions #0237 Mokena

4.9 (5,665reviews)
99%
9646 W 196th Street,  Mokena,  IL  60448
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In operation 11 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (5,665)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, seamless repair experience, and excellent communication throughout the process. Many highlighted the professionalism and friendliness of the staff, with frequent mentions of feeling well-informed through regular text and phone updates at every stage of the repair. Repair quality received high marks, with numerous customers noting their vehicles looked brand new upon return, often with complimentary interior and exterior cleaning. Timeliness was a standout strength, as many customers were pleasantly surprised to receive their vehicles ahead of schedule. A few customers noted areas for improvement, including concerns about incomplete repairs and occasional uncertainty around completion timelines, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
Select to learn more
"Everything about my experience was amazing. They did a great job, dealt with my insurance company to make my life easier, was done on time, got me in quickly, communicated ..." Read more
"... were excellent, and when I finally got my car back, the work was impeccable. 1010 would recommend, a true pleasure to work with. I myself am in the service industry after a fashion, ..." Read more
"Top-notch work and faster turnaround than expected. Truly a five-star experience from start to finish."
"The work was well done and seamless. They did an excellent job. They are reasonably priced, knowledgeable and personable. Excellent all the way around. This was our first ..." Read more
"... shop, my vehicle was repaired here after a crash and it looks like nothing ever happened. The customer service was fantastic they were really nice to me and were very helpful. ..." Read more
"... received messages of the progress of my vehicle. My car was fixed 10 days earlier than expected" Read more
"... of our repair and the work was done beautifully. Even finished well ahead of time." Read more
"They completed all facets of the work one week earlier than the estimated completion date. Their work was exemplary. I was updated on the progress ..." Read more
"... communicating with us on the updates of our car! We got our car faster than expected ! The front desk girls are great at their job and made ..." Read more
"I got my vehicle back quicker than anticipated!! Great surprise!!"
"They filled us in on what they were doing, explained and went over everything with us, if they couldnt reach me, they left voicemails ..." Read more
"Communication from arrival to pickup was exceptional"
"The process was seamless. Travelers was on top of our repair and the work was done beautifully. Even finished ..." Read more
"I really liked the telephone updates about the progress on my car. Employees were very nice and explained things well."
"The communication was excellent during the whole process"

Likely to Recommend

Repair Quality

Thank you so much!!!

Customer Service

They were all so nice

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

The communication is second to none. Constant updates on the progress was impeccable. TOP of the line service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

From the first call through to picking up my repaired vehicle, 10/10 all the way!

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I appreciated the regular updates about the progress of the repair. Thanks for getting our van fixed so quickly.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Got the job done !!! Very professional. Communicated every step of the way ! Made my car to look brand new again !!!

My Experience

Great service and friendly, helpful staff.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Alexandra was exemplary

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I had a great experience at this repair shop. The team was professional, honest, and took the time to explain everything clearly before starting the work. The damages have been repaired to my satisfaction and were done in a timely fashion. I highly recommend them to anyone looking for reliable, high quality auto repair.

Likely to Recommend

Repair Quality

My service was exceptional. They were in contact with me regarding updates on the repairs. The repairs were completed to my satisfaction and done in a timely fashion. I would highly recommend Crash Champions to everyone and if needed I would have them work on my auto.

Customer Service

The office staff kept me updated and they were friendly and competent.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very Professional and helpful

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Recommending these guys to EVERYONE

Repair Quality

These guys are THE BEST great work and SUPER fast

Customer Service

VERY NICE PEOPLE

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work was outstanding, the staff (Lexi) is exceptional since she updated us several times and we will highly recommend this service. Thank you

Likely to Recommend

We are very happy with the work, the staff and the service. Will highly recommend you. Also, Lexi was very easy to deal with and we appreciated the repeated updating. Thanks

Repair Quality

Customer Service

Again Lexi was a pleasure to meet

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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