Crash Champions #0237 Mokena

4.9 (5,691reviews)
98%
9646 W 196th Street,  Mokena,  IL  60448
See Photos
Book Appointment
Apply for Financing

In operation 11 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Call
Email

Reviews (5,691)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, outstanding communication, and impressive timeliness. Many highlight the friendly, knowledgeable, and professional staff who go above and beyond to ensure a smooth repair experience. Regular text and phone updates throughout the repair process are frequently commended, with customers appreciating being kept informed at every stage. Numerous reviewers note their vehicles were completed ahead of schedule, often days or even a week early, exceeding expectations. Repair quality is widely celebrated, with customers delighted to find their vehicles looking brand new. A few customers noted areas for improvement, including incomplete repairs, paint quality concerns, and occasional communication gaps regarding exact completion timelines, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
Select to learn more
"Everything about my experience was amazing. They did a great job, dealt with my insurance company to make my life ..." Read more
"... couldnt believe my eyes! Such an incredible service I felt like I just purchased my Bronco from the dealer! Extra touch the inside of my car very clean! I had ..." Read more
"... were excellent, and when I finally got my car back, the work was impeccable. 1010 would recommend, a true pleasure to work with. I myself am in the ..." Read more
"... shop, my vehicle was repaired here after a crash and it looks like nothing ever happened. The customer service was fantastic they were really nice to me and were very helpful. ..." Read more
"Top-notch work and faster turnaround than expected. Truly a five-star experience from start to finish."
"... received messages of the progress of my vehicle. My car was fixed 10 days earlier than expected" Read more
"They completed all facets of the work one week earlier than the estimated completion date. Their work was exemplary. I was ..." Read more
"... communicating with us on the updates of our car! We got our car faster than expected ! The front desk girls are great at their job and made ..." Read more
"My repairs were minimal, however YES, timing was faster than expected."
"They did a fantastic job on my car, kept me informed and completed the work ahead of schedule!!"
"... start to finish the process was extremely smooth. They provided excellent communication throughout. The amount of hail damage to our car caused a lot ..." Read more
"Honestly the communication was almost overwhelming. I don't need to know every process the car was going ..." Read more
"Always professional and courteous. Great at keeping you updated throughout the whole process. And fantastic work!"
"Communication from arrival to pickup was exceptional"
"The communication was timely, consistent and friendly. Very professional."

My Experience

Fit and finish look great and they even corrected an interior trim piece perfectly! The only issue is my forward collision warning system appears to be inoperable even after I've cleared the front sensors. I have tried resetting the code myself, but I think the sensor placement may be slightly off. Again, generally very pleased with the service

Likely to Recommend

Repair Quality

Fit and finish are excellent, but I have a Forward Collision Warning light that will not go away now

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Service and staff were amazing

Likely to Recommend

Repair Quality

The entire experience was flawless.

Customer Service

The staff kept me apprised of the status of my vehicle. The vehicle was ready earlier than anticipated

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Fast. Courteous front desk agent

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very pleased with their work

Likely to Recommend

Repair Quality

I m very grateful to this company, and highly. recommended using their services.They repaired may car guickly and to a very high standard .I had been in an accident, and now my Lexus looks brand new.

Customer Service

I m very grateful to this company, and highly. recommended using their services.They repaired may car guickly and to a very high standard .I had been in an accident, and now my Lexus looks brand new.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

My vehicle was not completely fixed and additional damage was done to my vehicle.

Repair Quality

My vehicle was not completely fixed and more damage appeared.

Customer Service

Initially customer service was great. When I received my car back with additional problems they were good at helping plan for the next steps, but then waited a week for an update on the status of getting the damage the company caused fixed.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Good experience

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Professional, kind and went out of their way to accommodate my wishes when I was going to be late to pick up my vehicle. They stayed late. And the vehicle looks great. Can't tell that it was ever damaged.

My Experience

I love Crash Champions always choose you over anyone else

Likely to Recommend

Repair Quality

I love the repairs done but there were a couple dirt spots left on the interior roof of my car that weren’t there before but I am accepting of the fact that they might not have realized that they did that. Awesome work besides that little part.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

I found the service from Crash Champions to be excellent! I was happy with the calls and or texts I received keeping me informed of where my car was in the process. It was finished a little sooner than they had originally thought. If there were any changes I was kept informed in a timely manner. My experience with crash champions was great and I would recommend them and have o others

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From start to finish the process was extremely smooth. They provided excellent communication throughout. The amount of hail damage to our car caused a lot of unknowns for us. They were able to fix our car in a shorter period of time than was anticipated. We are extremely satisfied that we chose this Crash Champions location.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent customer service. Excellent repair service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The work was incomplete and low quality.

Repair Quality

Work was incomplete.

Customer Service

Employees were friendly, but repairs were incomplete.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The work was excellent but better communication is needed about the estimated and actual time needed for repairs

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Workmanship was great. Unfortunately the interior did have some minor damage from removal of headliner. I can tell it was attempted to be cleaned. Additionally re installing of liner left gaps and noticeable marking

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great staff kept informed all the way through the repair.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 5,691

Nearby Crash Champions Auto Body Shops

Auto body shops nearby

view more shops in: Mokena  |  60448