Southside Collision

4.9 (447reviews)
98%
22813 Challenger Road,  Frankfort,  IL  60423

In operation 16 years.

True to their values, Southside Collision remains a cherished family-owned and operated auto body repair facility, placing quality and building enduring customer relationships at the forefront. Their unwavering commitment lies in providing unparalleled service and unwavering support to their valued clients in every possible way.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (447)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for outstanding communication, including regular text and email updates throughout the repair process, which customers found reassuring and helpful. Timeliness was a frequent highlight, with numerous customers noting their vehicles were completed ahead of schedule. The staff was widely described as friendly, professional, and caring. Repeat customers expressed strong loyalty, and many proactively recommended the shop to friends and family. A few customers noted areas for improvement directly from their experiences, including better vehicle cleaning upon return, more accurate automated status emails, and greater familiarity with EV repairs.
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"... communicated with me throughout the entire process. Everyone was very friendly, professional, and helpful, and I truly felt supported the whole time. Having ..." Read more
"... they would handle it. And they did exactly that. Excellent work and phenomenal customer service by all involved. Thank you all very much!!" Read more
"... customer service, to the quality of service performed… this shop has easily been the best shop Ive been too. They did an amazing job and I could not be happier." Read more
"The craftsmanship was first rate and the customer service was superior."
"The work done was superb! Looked like it was never damaged, paint was a perfect match! Communication about my repair and what was happening ..." Read more
"... wasn't sure how long it would take to fix it, but they had it done faster than I thought it would take. The result It looked showroom new again. You couldn't ..." Read more
"It was early"
"It was ready before it was promised."
"Earlier than I expected!"
"Ready one day early"
"Communication strategies were top shelf, even when the due date was extended. Southside Collision's back officefront ..." Read more
"Southside Collision is excellent with communication"
"Great work, very nice people to deal with. Kept me informed every step of the way."
"very professional and good communication with me during the process - excellent work done"
"Yes the daily or frequent text updates are extremely helpful especially because you can respond to them and someone ..." Read more

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See first answer

Repair Quality

The whole experience was flawless. From the first call to set up appointment, to follow up and a quick repair time. Car looks brand new. First look over by Wendy and the office associate very professional and courteous. Timely updates and follow through with Enterprise was flawless . Would highly recommend Southside Collision.

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Beautiful job. Like new

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The craftsmanship was first rate and the customer service was superior.

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I had a great experience with this collision center after my car accident. From the beginning, they kept me updated and communicated with me throughout the entire process. Everyone was very friendly, professional, and helpful, and I truly felt supported the whole time. Having people who genuinely care and keep you informed makes such a difference, especially after dealing with the stress of a car accident. I really appreciate how well they took care of me and my car. I would definitely recommend them to anyone needing collision repair!

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I will recommend the body shop to everyone I know that needs body repair on there vehicle.

Repair Quality

Very satisfied with the quality of the repairs on my care.

Customer Service

The customer service is great keep in contact with me at all times of what stage the work was being performed.

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Repair is great

Customer Service

Great updates even with power outages

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I've had great work for you in the past but this time not so much.. there are at least 5 fish eyes in the paint...

Customer Service

Was never aware of the grill being changed to a different year of car.

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My Experience

Though all the work was excellent, the car could have been washed/cleaned much better. Lot of dust all over vehicle.

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Due to the great body work done, I would highly recommend. Just make sure vehicles are cleaned after work has been completed.

Repair Quality

Repair work and painting was excellent! But the car needed a good wash. My convertible top was very dirty. Recommend a good wash before returning to customer to reflect the great body work completed by your workers. Thanks

Customer Service

Need to correct the automated email communication as it doesn't reflect the true status. It doesn't appear to be enough staff to perform pick ups and drop offs and steady verbal and text communication on status of work. This could be partly due to the recent power outage. All in all, was acceptable.

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I have already recommended it to numerous people.

Repair Quality

From the customer service, to the quality of service performed… this shop has easily been the best shop I’ve been too. They did an amazing job and I could not be happier.

Customer Service

Amazing customer service, everyone I talked to was personable, and helped me with any questions I had.

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