Southside Collision

4.9 (429reviews)
99%
22813 Challenger Road,  Frankfort,  IL  60423

In operation 16 years.

True to their values, Southside Collision remains a cherished family-owned and operated auto body repair facility, placing quality and building enduring customer relationships at the forefront. Their unwavering commitment lies in providing unparalleled service and unwavering support to their valued clients in every possible way.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (429)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as friendly, professional, and caring. The quality of repairs receives outstanding feedback, with many noting their vehicles look like new and paint matches perfectly. Communication stands out as a major strength, with regular text and email updates keeping customers informed throughout the repair process. Timeliness is another highlight, with repairs often completed ahead of schedule. Customers appreciate the family-owned business atmosphere and competitive pricing. The shop demonstrates strong commitment to customer satisfaction through attention to detail, cleanliness of returned vehicles, and going above and beyond expectations. Minor improvement areas mentioned include occasional quality control issues and better coordination for vehicle pickup times.
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"The work done was superb! Looked like it was never damaged, paint was a perfect match! Communication about my ..." Read more
"Repaired a large dent in the upper part of the door frame. The truck is as good as new. Paint matches perfect, ..." Read more
"Car came back looking new again."
"Can't tell it was hit! Excellent repair job!!"
"... immediately, customer service was excellent, and the actual repair work itself was fantastic. Will be bringing vehicles here in the future for ..." Read more
"It was ready before it was promised."
"... repair and what was happening was excellent! And the repair was finished ahead of quoted time, so that was a bonus. Highly recommend Southside ..." Read more
"Ready one day early"
"Earlier than I expected!"
"Ready really fast!"
"They over communicated throughout the whole process and were fully informative about the repairs"
"Could not have asked for better communication"
"Customer service is top notch, great communication throughout the entire process."
"Quick, convenient, accurate communication by telephone and text kept me apprised of the process from estimate ..." Read more
"Yes the daily or frequent text updates are extremely helpful especially because you can respond to them and someone ..." Read more

Likely to Recommend

I have already recommended it to numerous people.

Repair Quality

From the customer service, to the quality of service performed… this shop has easily been the best shop I’ve been too. They did an amazing job and I could not be happier.

Customer Service

Amazing customer service, everyone I talked to was personable, and helped me with any questions I had.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Communication strategies were top shelf, even when the due date was extended. Southside Collision's back office/front desk ladies managed expections fluidly and accurately with texts and emails. This family does professional and polished work. I almost did not recognize my own car. Cherish that Southside family work ethic.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

By far the best customer service! My car was done quick! And it looks amazing!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Southside collision delivers an excellent product and customer service

Customer Service

Returned Clean

Likely to Recommend

They were recommended to me by my dealership and l now know why. Quality workmanship and care taken.

Repair Quality

The repair makes the car look as good as new in the effected area... what more could one ask for?

Customer Service

Good communication, friendly and curtious

Returned Clean

Likely to Recommend

The only place we will go or refer people going forward.

Repair Quality

Southside Collision did excellent work in repairing our car properly after a previous company didn’t. They seen exactly what we were talking about immediately and put us at ease that they would handle it. And they did exactly that. Excellent work and phenomenal customer service by all involved. Thank you all very much!!

Customer Service

Returned Clean

Likely to Recommend

I am 100% absolutely recommending this shop to anyone that needs their vehicles fixed.

Repair Quality

Front start to finish I couldn't be happier. Friendly staff that took care of any concerns I had. I wasn't sure how long it would take to fix it, but they had it done faster than I thought it would take. The result? It looked showroom new again. You couldn't tell it was ever involved in an incident. I highly recommend them if your vehicle needs repairs.

Customer Service

Everyone there was souper friendly. They kept me informed & I couldn't be happier.

Returned Clean

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Repair Quality

Customer Service

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Customer Service

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Likely to Recommend

Yes I would recommend. It’s always nice having a referral.

Repair Quality

Only complaint I have is that the front seat, mainly the driver’s side had a lot of scuffs. Other that was satisfied. Thank you.

Customer Service

Amanda and other office personnel were very kind and caring.

Returned Clean

Likely to Recommend

Repair Quality

Great experience! They did everything to make this repair work move smoothly.

Customer Service

Courteous and professional.

Returned Clean

Likely to Recommend

Absolutely

Repair Quality

I had the best experience at Southside Collision. From the moment I drop off my Car until the day it was ready to pick it up they accommodated me . They contacted enterprise rental to inform them I was there and they could deliver the car right to SC. They also made arrangements with Enterprise so I could leave the rental there and not return it to enterprise.

Customer Service

Customer service was excellent. They handled everything for me so I wouldn’t worry about any paperwork . Can’t express my gratitude enough.

Returned Clean

Likely to Recommend

Excellent. Would recommend Southside

Repair Quality

Excellent. All aspects were completely satisfied. I highly recommend Wendy and Mark’s team.

Customer Service

Excellent

Returned Clean

Likely to Recommend

Repair Quality

Not fun to have to bring my car in for repair and unfortunately I'm a return customer, but love working with this company. They always go above and beyond with their repairs.

Customer Service

Returned Clean

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Repair Quality

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Repair Quality

Very easy, simple process, very high quality work.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean