Crash Champions #0561 Crestwood

4.7 (7,539reviews)
95%
14330 S Cicero Avenue,  Crestwood,  IL  60418

In operation 12 years, 8 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
GM
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (7,539)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop's exceptional customer service, with staff being described as professional, friendly, and courteous throughout the repair process. Communication stands out as a major strength, with regular updates via text messages, phone calls, and personal follow-ups keeping customers well-informed. The quality of repairs receives high marks, with many noting their vehicles look brand new after service. Timeliness is another highlight, as repairs are frequently completed earlier than promised. Customers appreciate the thorough cleaning and detailing provided with repairs. While most experiences are overwhelmingly positive, some customers noted issues with miscommunication about completion dates, incomplete repairs requiring return visits, and occasional quality concerns with alignment or missing parts.
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"... vehicle and had it repaired sooner than I anticipated. They did excellent work." Read more
"The service was excellent. My car looked fantastic when they finished. Im a repeat customer."
"I really felt the entire team took care of me and my car with a great professionalism and I am ..." Read more
"Totally Recommend Crash Champions! My repair was done super fast & the quality work was top notch! All the staff I encountered were very friendly ..." Read more
"Im extremely happy about the service I recently received on my 2014 KIA The paint on the vehicle is a two ..." Read more
"They had the car completed sooner than I was told."
"They were able to finish my vehicle earlier than expected."
"They said 9 days but was done in 6 business days!! SUPER HAPPY!!!"
"It was ready 1 day later!"
"It was ready 3 days earlier than planned, I'm very greatful for that. Thank you"
"They kept me updated even when it was supposed to be ready on that date if it got pushed back they kept in touch ..." Read more
"I received numerous emails on the proces they were following."
"They keep you informed every step of the way."
"unreliable time estimates"
"They gave me miscommunication since my car wasn't fixed on time."

My Experience

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My Experience

Jose was great very helpful and could confidently answer all my questions regarding repairs. Thank you

My Experience

Great reception when I walked in and Jake was very informative about the repairs.

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Great communication. Friendly staff.

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My car was ready early and looks great

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Everyone was very polite and knowledgeable

My Experience

Quick turnaround, consistent communication throughout the process.

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Great communication throughout the entire process. Quick turnaround as well.

Customer Service

Returned Clean

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Service was great but need to send photos to customer while the vehicle is being prepared. Your competitors do send photos of updates while your car is being repaired

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Returned Clean

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Returned Clean

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No complaints, no issues, can't find anything that tells me my car had been in an accident.

My Experience

Great job

My Experience

I am throughly impress with the experience my husband and I with the service we received.The representative, his name is Luis, he called while I was across the street at my dentist. Funny thing I was on my cell trying upload information he asked for. I’m am not swift with the technology, Luis implied he would show me😊. Front desk was very helpful concerning my insurance to get reimburse for fees I paid. Luis walked me through all steps and kept me up to date by text and calls to completion. Car is absolutely brand new. 💯💯💯will send all to Crash Champions. Thank you soon much!

My Experience

Not completely repaired yet.

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The woman at the desk and the gentleman who was helping me with drop off and pick up were professional and courteous.

My Experience

Thanks

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I appreciate all the effort and hard work extended to me in repairing my truck

Customer Service

Very happy with the results of the hard work

Returned Clean

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