CARSTAR Monmouth Collision

4.9 (707reviews)
99%
16 Throckmorton Street,  Freehold, Nj 07728,  NJ  07728
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Shop AssistantSparkles

In operation 16 years.

Monmouth Collision is a family-owned and operated business owned by John Rapisarda. He took over the business in October of 2019, and brings a lifetime of passion for cars and restoration with him. He successfully runs the business with his son Joseph. Every step our team takes is designed to get the job done right the first time, on time, every time. Our mission is to provide every customer with exceptional service and workmanship. That means you’ll often find John getting his hands dirty in the garage, working with the team to deliver 100% quality. If the end product isn’t up to his liking, the vehicle doesn’t leave the facility.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 4:00 pm
Tue 8:00 am - 4:00 pm
Wed 8:00 am - 4:00 pm
Thu 8:00 am - 4:00 pm
Fri 8:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Genesis
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (707)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, professionalism, and attention to detail, with many noting their vehicles were returned looking brand new. The repair work received high marks for precision, including perfect color matches and flawless finishes. Communication was a standout strength, with customers appreciating regular text updates and thorough explanations throughout the repair process. Timeliness was largely commended, with several repairs completed ahead of schedule. A few customers noted areas for improvement, including occasional delays with rescheduled completion dates lacking explanation, and isolated concerns about communication gaps around vehicle readiness. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to friends and family.
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"... was executed with exceptional professionalism. The attention to detail was evident, and my car looks like brand new. I wholeheartedly recommend this service to anyone ..." Read more
"... by once the emblem arrived. I appreciate that and will definitely use them again and highly recommend them for their exceptional workmanship!" Read more
"Outstanding workmanship. Color matches perfect. Would recommend to anyone."
"Flawless repairs and the car came home cleaner than its ever been. Even the best car wash places never had the interior ..." Read more
"Nice guys. Good job on the car but it shouldnt take 11 days to replace a rear bumper."
"Everything was done on time and communication was perfect from beginning to the end"
"... repairs look great and the car is running fine. Also, the repairs were finished earlier than estimated. Everyone I dealt with was very friendly." Read more
"Delivery date was reforcasted 3 times through text system with no explanation. This method can be improved."
"Work was completed in a timely manner and did an amazing job. Employees were courteous and I was kept informed ..." Read more
"The communication could have been better. I had no idea that my car was ready until I further investigated. Was not aware the office ..." Read more
"CarStar was very thorough from beginning to end. Communications were great and repair was seamless with a perfect color match"
"Original estimated completion date was missed. Text service is convenient but needs improvement. Car should've been test drove prior to returning.Workmanship ..." Read more
"I was very pleased with their service and texts every few days with updates. The staff was very friendly and answered any with ..." Read more
"Great communication and transparency with staff throughout the entire repair process."

My Experience

Everything was repaired in a timely manner and the car looks better than before. The guys used all new genuine parts and were communicating with me about every step. They truly bit my expectations! Thank you guys!!

My Experience

I had an extremely positive experience dealing with CARSTAR Monmouth collision, everyone from the service manager to the owner were extremely professional and understanding. Car was ready when promised and perfect. Will definitely recommend

Likely to Recommend

Repair Quality

Looks perfect

Customer Service

Monmouth collision did a fantastic job. I couldn’t be happier.

My Experience

Great communication. Fast turnaround. Great work. Thank you

Likely to Recommend

Repair Quality

Everything was done on time and communication was perfect from beginning to the end

Customer Service

Very easy reach and very polite

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Good work. Personable, professional, trustworthy staff. Would recommend.

My Experience

Excellent service. Thank you so much

Likely to Recommend

Repair Quality

Excellent service

Customer Service

My Experience

Carstar was the best experience that i have ever had with a repair shop! Mike was above and beyond professional, curious and knowledgeable! Superb communication throughout the repair and the job was completed a day earlier than expected! A very happy 18yr daughter and for anyone who has experience knows that is no easy task!!! Oh, and Yes the repair was magnificent! Bravo Team Carstar! Ps: my hats off to the gentleman outside that cleaned and put the finishing touches on the car! Well done!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Would definitely recommend if opportunity arises.

Repair Quality

CarStar was very thorough from beginning to end. Communications were great and repair was seamless with a perfect color match

Customer Service

Very thorough and customer friendly

Returned Clean

My Experience

Yes we are satisfied & impressed by your courtesy. We’ll recommend our friends & neighbors to bring their cars for repairs.

Likely to Recommend

Repair Quality

Work was done promptly on time. Quality of work is excellent. The owner is very humble & friendly person. We surely recommend our friends & neibors to bring their cars to this place.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Outstanding job! Great experience from the moment I walked in the door a few weeks ago until I picked up the car yesterday! Mike & your team are all just amazing! Thank you all for everything! I am so truly grateful!

My Experience

Mike A is a great estimator, he walked us thru every step of the repair. The Rogue looks very good . Thank you for your help & Hard work.

Likely to Recommend

Repair Quality

Great work , great team ! Mike A walked us thru every step of the way

Customer Service

Likely to Recommend

Repair Quality

Good service

Customer Service

My Experience

Everyone was so sweet and even got my car done before the scheduled date . I would definitely recommend CARSTAR MONMOUTH

My Experience

A big thank you to Mike and John for making a stressful situation as pleasant as humanly possible and the car hasn’t looked this good in years!

Likely to Recommend

Repair Quality

Mike got everything going and Joe made sure everything went smoothly and Vic’s repair work was nothing short of amazing. Thank you guys! Everyone who sees it asks me if it’s a new car.

Customer Service

Already answered

My Experience

Work was completed in a timely manner and did an amazing job. Employees were courteous and I was kept informed about the completion of my bodywork the whole step of the way. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very satisfied from start to finish. Looking brand new.!

Customer Service

Very smooth, process was easy-going with updates along the way

Likely to Recommend

Repair Quality

Staff was very helpful and nice answered any questions I had and kept me updated on the progress of my car

Customer Service