CARSTAR Nescar Garage LLC

4.6 (646reviews)
89%
11408 Old Baltimore Pike,  Beltsville,  MD  20705
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Shop AssistantSparkles

In operation 17 years, 10 years at this location.

At CARSTAR Nescar Garage, we provide the highest quality Auto Body Repair with 15+ years of experience. We offer 24/7 accident support and towing assistance to get you back on the road quickly and efficiently. Our Collision center in Beltsville, MD provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models & work with all insurance companies. We also provide a Lifetime/Nationwide Warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (646)

Customers say
Overall Customer Satisfaction
Customers consistently praise the repair shop for exceptional customer service, with staff described as professional, courteous, friendly, and knowledgeable. Many highlight the excellent quality of repairs, with vehicles looking as good as new and paint work being perfect. The shop excels at keeping customers informed through regular text and email updates throughout the repair process. While some customers experienced delays due to parts being on backorder, the team went above and beyond to find solutions and maintain communication. The facility is noted for being clean and organized, and customers appreciate the thorough, detailed work and the staff's willingness to answer questions patiently.

Likely to Recommend

Repair Quality

45+ days and vehicle is not repaired correctly. Staff communication is Zero. One staff member advised me to go check on vehicle myself at dealership. Carstar has been paid by me n my ins company, and I still have no vehicle.

Customer Service

Not good on communication, nor call backs.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Quality job

Customer Service

Very professional

Returned Clean

Likely to Recommend

No lo haria, estoy seguro que tambien tendrĆ­a una mala experiencia. Fue lo peor haber decido dejar mi vehĆ­culo ahi.

Repair Quality

Les costó coordinar con el seguro lo que tenían que hacer, me hicieron perder 2 dias de trabajo, cuando eran los responsables de coordinar llegada, arreglada y salida de mi vehículo.

Customer Service

Me dejaron esperando muchas veces en linea telefonica y nunca regresaron la llamada.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Very informative

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Repair Quality

Good

Customer Service

Good

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Repair Quality

Car repair was satisfactory. Communication about the car during the repair wasn't good.

Customer Service

Communication about the car during the repair wasn't good.

Returned Clean

My Experience

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Repair Quality

Nice work

Customer Service

Returned Clean

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Repair Quality

They did a great job. Thank you CARSTAR😁

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Steve's assistance, along with the quality of staff and workmanship, made it an extremely smooth process.

Likely to Recommend

Repair Quality

Steve made my visit effortless.

Customer Service

Returned Clean

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Repair Quality

From the first call I spoke with Steve and was completely sold because of his customer service. My stress levels were pretty high with so much to do and Steve helped all of it disappear and immediately made me feel like I was in good hands and didn’t need to call anybody else. Jesus was also amazing! They were both very good with communication and delivering what they said they would do. Customer service is very important for me and Steve and Jesus deserve 10 stars! The work was also an excellent job and they even washed my car and found a headset that was missing in action. Yay! I would absolutely highly recommend them every single time. Thank you Steve and Jesus. This has truly been the best experience I’ve ever had at any shop!

Customer Service

From the first call I spoke with Steve and was completely sold because of his customer service. My stress levels were pretty high with so much to do and Steve helped all of it disappear and immediately made me feel like I was in good hands and didn’t need to call anybody else. Jesus was also amazing! They were both very good with communication and delivering what they said they would do. Customer service is very important for me and Steve and Jesus deserve 10 stars! The work was also an excellent job and they even washed my car and found a headset that was missing in action. Yay! I would absolutely highly recommend them every single time. Thank you Steve and Jesus. This has truly been the best experience I’ve ever had at any shop!

My Experience

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Repair Quality

Customer Service

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Repair Quality

Excellent job

Customer Service

Returned Clean

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Repair Quality

Customer Service

Staff were great and friendly when spoken with however the lack of updates was frustrating. You didn't know what was happening with your car unless you called and asked. They couldn't really provide a timeframe for completion of work.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Good services

Customer Service

Returned Clean

My Experience

I didn’t pick my car up and I don’t know if I’m satisfied with the repairs because I didn’t get my car back yet.

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean