CARSTAR Poplar
In operation 8 years.
At CARSTAR Poplar, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in Ottawa, IL provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | Closed |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service, did great repairs in timely manner! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service, able to schedule appointment fast, got car repaired in great timing! Thanks Carstar!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Visually looks great I haven’t tried opening the tail gate or rear doors the paint job I was worried about matching it turned out great in the sun
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like new
Customer Service - 5.0/5.0 -
Good
Returned Clean
Likely to Recommend - 2.5/5.0 -
Depends on resolution of the misaligned door
Repair Quality - 1.0/5.0 -
The new door alignment isn’t even close.
Customer Service - 5.0/5.0 -
Very accommodating and easy to talk to.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Hoping it’s good now but we shall see tomorrow
Repair Quality - 3.5/5.0 -
Truck overheated first time we drove it after pickup. We have put well over a gallon of antifreeze in it since then and hoping it will be alright. Also, fan runs for a good minute or two or three after truck is shut off. It didn’t do that before, wondering if that’s normal or not. Driving it for second time tomorrow to see if it overheats or not
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Told work would be done in 1 week . Received a text the day before we were to pick it up they found additional damage that doubled the original estimate to 10,000.00 dollars. Also it would not be ready for an additional month. Our insurance car rental was for 21 days or 1,500.00. so we had no car for 2 weeks. Then when I picked it up the bumper was not aligned correctly so I had to bring it back again for adjustment.
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks for the great job and service Mrs. Ochoa
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My experience was excellent. I was very happy with the service and repairs and the seamless communication between Car Star,Enterprise and Travelers is beyond satisfying. Thanks again for the service. Mr. & Mrs Ochoa
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast and expedient work. 100% would use again.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very friendly and knowledgeable team
Returned Clean
My Experience - 5.0/5.0 -
Everything was made simple for me. Ot was so easy and quick. I appreciated all the updates on how the work on my was going. It was a great experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs look great like new.
Customer Service - 5.0/5.0 -
The team is very thorough and do a great job of communicating throughout the process.