CARSTAR Poplar

4.8 (1,228reviews)
98%
1601 Poplar Street,  Ottawa,  IL  61350
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Shop AssistantSparkles

In operation 8 years.

At CARSTAR Poplar, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in Ottawa, IL provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri Closed
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,228)

Likely to Recommend

Repair Quality

Customer Service

My Experience

I am very pleased with the customer service. The gentlemen were very professional, nice, and cared for my vehicle. I am 100% satisfied! Thank you CARSTAR!!!!

Likely to Recommend

I will recommend CARSTAR Poplar to everyone!

Repair Quality

Customer service was excellent and each person I talked to was very accommodating and respectful.

Customer Service

Excellent people!

Returned Clean

Likely to Recommend

Repair Quality

My car looks and runs great

Customer Service

Rudy was fantastic and easy to work with. I appreciated the text messages to update me on the progress.

Likely to Recommend

Repair Quality

Carstar was a great exprience.

Customer Service

Everything went well.

Returned Clean

Likely to Recommend

Repair Quality

Great

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

They kept us informed of the schedule for repairs

Customer Service

Curtious

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Definitely would recommend!

Repair Quality

Once again Carstar did an amazing job!

Customer Service

Communication was top notch

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Professional service-! Thank you

Likely to Recommend

Repair Quality

Customer Service

Surprised: Car returned cleaner than I left it--nice courtesy!

My Experience

An excellent job was done and the vehicle was very clean when picked up

Likely to Recommend

Carstat did an excellent job

Repair Quality

Wonderful job

Customer Service

Kept updated

Returned Clean

Likely to Recommend

Absolutely, highly recommend Carstar

Repair Quality

Carstar did a great job on the repair of our Durango, came back better than before the damages. They not only repaired the damage but also cleaned the inside and outside of the car, almost didn't recognize her sitting out front. 5 stars!!

Customer Service

Answered all of questions and kept us very up to date with the progress

My Experience

Rudy was so helpful and kept me informed on every step of my car getting fixed! Excellent service!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Despite setbacks, the crew worked really hard to get my car to me on the second promised day. Workers even stayed late to let me pick it up. I am very appreciative of their hard work.

Likely to Recommend

This is the second car they've worked on for us. The first was our own issue; this one was through insurance.

Repair Quality

Everyone worked very hard to get my car fixed quickly. The car looks and runs great - much better than the deer that did the damage in the first place.

Customer Service

The crew kept me updated throughout the process. When they heard I'd run out of rental days, they stayed late to make sure I got my car.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Car looks great nice staff

Customer Service