CARSTAR Poplar
In operation 8 years.
At CARSTAR Poplar, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in Ottawa, IL provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | Closed |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They kept me updated on my cars progress. They went above and beyond helping me with the return of my rental.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very nice staff and very fast turn around on the repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly, great communication and excellent job fixing my car.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Both guys at the front desk were super nice, easy to communicate with and always quick with answers. 5 stars on customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I brought my car in for repair, and I couldn’t be more impressed with the service. The team (special mention to Doug and Rudy) was professional, communicative, and got the job done even faster than expected. The quality of the repair was excellent — my car looks as good as new. I really appreciated the efficiency and attention to detail. Highly recommend this auto shop for anyone needing reliable and prompt service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Carstar repaired my car quickly, they did a great job. I would recommend Carstar to anyone
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Love Carstar they do amazing work
Customer Service - 5.0/5.0 -
They couldn't make it any easier, they do everything, rental, letting you know how your repair is going
My Experience - 5.0/5.0 -
The team did a great job repairing the damage to the exterior of my car. I was not expecting them to clean the inside of my car so I was pleasantly surprised when I got into after the repair was complete to see how clean the interior was.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Quality work and in a timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I will never Recommend car star.It was one of the worst experiences.I ever head workmanship very poor management management needs help
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
Both Doug and Rudy are very friendly and truly honest people. The vehicle came out looking like nothing happened to the body and the inside was super super clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Employees were pleasant to work with. The agreement you have with the car rental made everything less of a hassle and less time consuming. Rudy went above and beyond by pointing out safety issues that I should have take care of and he was a nice guy and patient. Thank you!
Customer Service - 5.0/5.0 -
see previous comment
My Experience - 5.0/5.0 -
Thank you for still fixing my car. Your Body shop team is appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Carstar did a fantastic job with the body repairs to our Buick Enclave. Great communication and most of all professional. We highly recommend, thank you Carstar!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car looks like it’s brand new! Excellent job!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks brand new! Excellent job! And it was spotlessly clean also!!! I hope I don’t need to go back but if I do.. I’ll go back!
Customer Service - 5.0/5.0 -
Constantly kept me updated on progress
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
All staff were always so nice and helpful with everything. Always treated me like the #1 customer. Very helpful with insurance , needing a rental car while mine being serviced. Made everything seem so easy for me and it was nice. The repairs to the vehicle were outstanding. I would choose this company all over again if ever needed.
Returned Clean
My Experience - 5.0/5.0 -
Car looks great. Would highly recommend your services to anyone.