CARSTAR Rice's Collision

4.9 (366reviews)
100%
191 HEMPSTEAD TURNPIKE,  West Hempstead,  NY  11552
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In operation 78 years.

Welcome to Rice's Collision and Body Work, a trusted name in automotive repair since 1948. Under new management, we have completely renovated our facility to provide you with unmatched collision repair experience. Our state-of-the-art center boasts a 15,000 square foot shop area and an additional 15,000 square feet of yard space, ensuring we have the capacity and resources to handle all your repair needs. Located at 191 Hempstead Turnpike, West Hempstead, NY 11552, Rice's Collision and Body Work is proudly I-CAR Gold Certified. This prestigious certification demonstrates our unwavering commitment to excellence and adherence to the highest industry standards. Our facility is equipped with the latest technologies and best-in-class equipment, allowing us to deliver precise, high-quality repairs for every vehicle.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
  • Russian
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 8:00 am - 1:00 pm
* Holiday hours may differ.
Acura
Alfa Romeo
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
Ford
GM Basic
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Call
Email

Reviews (366)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The staff receives high marks for professionalism, friendliness, and attentiveness throughout the repair process. Communication stands out as a key strength, with customers appreciating regular text and phone updates at every stage. Timeliness is frequently highlighted, as repairs were often completed ahead of schedule. A few customers noted areas for improvement, including delays in repair timelines, a cracked windshield discovered during the repair process, incomplete work on one visit, and a concern about paint smell after pickup. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... and the other with something far less severe. The quality of their work was truly top‑notch, and the pricing was more than fair for the level of care they put ..." Read more
"... to me in a reasonable period of time and also the repair was just what I had anticipated to be. It was done professionally it was done expertly and even when ..." Read more
"... team at this autobody shop is outstanding. Their customer service is top-notch, and every staff member I encountered was professional and helpful. Highly ..." Read more
"CS Rice's does great work and they work with the client and the insurance company. The fact that Rice's was ..." Read more
"Work far exceeded my expectations. Very high quality work and my car and it was done a day earlier than estimate."
"The repair on my Honda Pilot was completed three days ahead of schedule. Spectacula"
"It was even ready two days early."
"When my cat was dropped off I expected it to need about 2 weeks to be completed and all was complete within 1 week . I am very impressed ..." Read more
"... friendly, warm, and welcoming from start to finish. My car was repaired much sooner than I expected, and they did a fantastic job. The entire experience was easy and ..." Read more
"Vehicle repair was expedited and we got it back early"
"I was kept informed on the status of the repair throughout the whole process. The communication is great and eliminates ..." Read more
"Yes, they kept me informed step-by-step as to when the adjuster came when the work would be started and also they ..." Read more
"... on my car. Throughout the whole process, you guys kept me informed on every detail. Very professional staff to work with. A+ service. Thank you so much." Read more
"... communication was excellent. I really appreciated the consistent text updates at every step of the repair process. It made everything very easy and transparent. Great ..." Read more
"Great service and communication. More importantly my car looks brand new. Couldnt ask for more!"

My Experience

They were very kind and the repair of my car was like new, thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My Experience

Great job from the hole team totally satisfied.

Likely to Recommend

Thank you

Repair Quality

Thank you.

Customer Service

Thank you.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I will have to wait to see how the repair job holds up

Customer Service

Courteous and was kept up to date at every level of the repair process

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everyone at this establishment is very kind , accommodating, professional . Damages to my car were fixed properly and quickly and I was updated the entire time services were done. I will absolutely be back 10/10

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for the great customer support during the whole process

Likely to Recommend

Repair Quality

Very good customer service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My Experience

My Experience

Nice work.

My Experience

Everyone was so friendly, warm, and welcoming from start to finish. My car was repaired much sooner than I expected, and they did a fantastic job. The entire experience was easy and positive. I would highly recommend them!

My Experience

Very efficient and professional

Likely to Recommend

Repair Quality

ar Star Rice’s Collision shop is trustworthy. Peter took care of my car repair and knowledgeable and professional, My car runs like new. Natalia at the front desk is very professional as well

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Love it!!

Repair Quality

perfect condition again, my car looks brand new and they treat you with great care and respect 10/10 would recommend and go back if needed too!

Customer Service

Great people and so incredibly kind! They keep you updated on your car’s status which i appreciated a lot

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very pleased with the repairs. My car looks brand new. They finished the repairs sooner than they estimated. I would definitely use your body shop again.

My Experience

Muy buen trabajo los recomiendo muy asiados me Encanto como que do mi carro gracias 🙏 buen trabajo

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