CARSTAR Rice's Collision

4.9 (333reviews)
99%
191 HEMPSTEAD TURNPIKE,  West Hempstead,  NY  11552
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Shop AssistantSparkles

In operation 78 years.

Welcome to Rice's Collision and Body Work, a trusted name in automotive repair since 1948. Under new management, we have completely renovated our facility to provide you with unmatched collision repair experience. Our state-of-the-art center boasts a 15,000 square foot shop area and an additional 15,000 square feet of yard space, ensuring we have the capacity and resources to handle all your repair needs. Located at 191 Hempstead Turnpike, West Hempstead, NY 11552, Rice's Collision and Body Work is proudly I-CAR Gold Certified. This prestigious certification demonstrates our unwavering commitment to excellence and adherence to the highest industry standards. Our facility is equipped with the latest technologies and best-in-class equipment, allowing us to deliver precise, high-quality repairs for every vehicle.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
  • Russian
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 8:00 am - 1:00 pm
* Holiday hours may differ.
Acura
Alfa Romeo
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
Ford
GM
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Call
Email

Reviews (333)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team is widely recognized for professionalism, friendliness, and attentiveness. Communication stands out as a key strength, with frequent text updates keeping customers informed throughout the repair process. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned isolated concerns such as repair delays, parts sourcing challenges, and occasional communication gaps, reflecting areas customers feel could be further refined.
AI-Generated from reviews written in the last 12 months
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"... be happier with the results. From start to finish, the team was professional, friendly, and transparent about the process. They kept me updated throughout ..." Read more
"Service, I received the Rices was experts, professional, courteous, and consideration of all my needs"
"The shop went above and beyond in keeping me satisfied in the quality of work,timelienes,and keeping me informed on all ..." Read more
"... team at this autobody shop is outstanding. Their customer service is top-notch, and every staff member I encountered was professional and helpful. Highly recommended!" Read more
"... process took far longer than it should have, and the repeated trips, poor communication, and unprofessional handling made for a very frustrating experience." Read more
"My car was done way before the date that was given. They are so efficient and communication is the best"
"Excellent under promise and over achieved system by Rice Collision!"
"... knowledgeable. They made everything very easy for us and expedited the repair, knowing that we did not have a rental car. The work was excellent and we got the car back sooner ..." Read more
"... shop seemed to have difficulty sourcing parts. The repairs took more than two weeks, which was longer than I expected. Overall, though I am happy with the quality of their ..." Read more
"Your guys are fantastic and fantastic work. Quick very quick"
"... repair quickly. After dropping off the car, I was kept updated on the repair status constantly. I was pleased with the repair and the turnaround ..." Read more
"... communication was excellent. I really appreciated the consistent text updates at every step of the repair process. It made everything very easy and transparent. Great ..." Read more
"Yes, they kept me informed step-by-step as to when the adjuster came when the work would be started and also they call ..." Read more
"... process took far longer than it should have, and the repeated trips, poor communication, and unprofessional handling made for a very frustrating experience." Read more
"... on my car. Throughout the whole process, you guys kept me informed on every detail. Very professional staff to work with. A+ service. Thank you so much." Read more

Likely to Recommend

Repair Quality

Excellent quality! Very satisfied with the work, price and timely service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

I fully intend to use the shop in the future.

Repair Quality

Customer Service

I was kept informed on the status of the repair throughout the whole process. The communication is great and eliminates a lot of stress.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

They were professional and Natalia at the front desk was such a pleasure to work with-They finished quicker than I thought they would and I am so happy-I would recommend Rice to anyone

Likely to Recommend

Repair Quality

Everything about Rice collision was great-They did a beautiful job and were quick!

Customer Service

Natalia at the front desk was amazing to deal with-I highly recommend her

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Natalia was very helpful and friendly. She showed concern and tried her best to satisfy our personal needs.

Likely to Recommend

Repair Quality

Natalia was very helpful in processing our insurance claim and enabled us to have our car back for the weekend. The shop looked very professional and neat. The Mechanics did a very good job and were concerned about every detail that they could fix. You could see that all the workers took pride in their work.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Rice Collision did an outstanding job on both of our cars—one with major damage and the other with something far less severe. The quality of their work was truly top‑notch, and the pricing was more than fair for the level of care they put into everything. The team at Rice Collision is exceptional: friendly, communicative, and clearly committed to doing things the right way. Our experience with them was fantastic, and I would confidently recommend their services to anyone looking for reliable, high‑quality collision repair.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Outstanding service and great work.

Likely to Recommend

Repair Quality

Great service, prompt, efficient and excellent repair work

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent job they left me the car as if it was never hit 100% recommended

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Work was perfect

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The team is very friendly and knowledgeable, providing great services that are clean and fast.

Customer Service

The team is very friendly and knowledgeable, providing great services that are clean and fast.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from CARSTAR Rice's Collision, 08/03/26

Thank you so much for your kind words and for trusting us with your vehicle. It truly means a lot to our entire team. We’re grateful for your support and are thrilled that you’re happy with the results. Thank you for choosing Rices Collision—we truly appreciate your recommendation and look forward to helping you again whenever you need us. Safe travels!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Extremely happy about how everything worked out wonderful people it was a pleasure

Likely to Recommend

Repair Quality

They did a wonderful job and I was how quickly it was done

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good job make all crean and shine

Customer Service

Excelente friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

GREAT JOB RESPECT

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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