CARSTAR Macarthur Collision

4.9 (128reviews)
98%
136-31 Springfield Blvd,  Queens,  NY  11413
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Shop AssistantSparkles

In operation 18 years.

Macarthur Collision and Towing has proudly served the community since 1973. Providing a high level of service and High quality repairs is our top priority. We work with all Insurance companies, making the claims process as painless and easy as possible. The knowledgeable and educated staff offer the best answers to your questions. We are here to help not only with the claims and auto repair, but also with our 24HR Towing program. We are certified by many major car companies like Mazda Acura Honda Jeep Chrysler Nissan Infinity Kia Dodge Ram We are I-car Gold Class certified

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat 8:00 am - 2:00 pm
* Holiday hours may differ.
Acura
Alfa Romeo
Chrysler
Dodge
Fiat
Ford
Genesis
GM Electric Vehicles
Honda
Hyundai
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (128)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many highlighting exceptional repairs that left vehicles looking brand new. The team received high marks for professionalism, friendliness, and genuine care for customers. Communication was a standout strength, with customers appreciating regular updates throughout the repair process via calls and texts. Timeliness was frequently commended, with several customers noting their vehicles were ready ahead of schedule. Cleanliness was also appreciated, as many customers were pleasantly surprised to receive their cars thoroughly cleaned inside and out. A few customers noted minor areas for improvement, including one instance where a vehicle was not ready at the initially promised time, and another where a car pulled to one side post-repair, reflecting direct customer feedback rather than systemic issues.
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"Wow..the service was amazing . They got the work done quickly, and I felt confident that I was going to get quality ..." Read more
"The repair was completed quickly and done perfectly. Communication was professional and concerns answered"
"Wonderful workmanship. Immaculate shop wonderful quality and staff"
"My car pulls to one side after the repair"
"Was ready days before promised"
"My vehicle was done before the time"
"Work was done on time."
"Ready as promised"
"Very good job but I wish you had completed it a bit sooner."
"... repair was completed quickly and done perfectly. Communication was professional and concerns answered" Read more
"One phone call and there system alerted me when it was done."
"Very smooth and fast andprofessional service. Great communication and excellent work, car looks beautiful."
"Staff was professional and polite, was updated during the whole process, was a seamless process to get my vehicle repaired and the job was completed ..." Read more
"Every day i got updates"

My Experience

The job done was awesome I love it thank you

My Experience

Very smooth and fast andprofessional service. Great communication and excellent work, car looks beautiful.

Likely to Recommend

Repair Quality

Wonderful experience

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The staff was very friendly, only problem is had was picking up my car ,I was told that I can pick it up on Friday but the car was not ready until 5pm .

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Greg and the team at CARSTAR did an incredible job from start to finish. I was absolutely distraught when my car was side swiped and damaged pretty badly. I made my way to Greg, who was incredibly supportive and helpful. He immediately helped me navigate the brutally stressful insurance claim process and his warmth and friendly demeanor really gave me peace of mind that my car will be well taken care of. Plus they are Honda certified. So satisfied with the work that was done on my car. HIGHLY RECOMMEND.

Likely to Recommend

Repair Quality

Greg and the team at CARSTAR did an incredible job from start to finish. I was absolutely distraught when my car was side swiped and damaged pretty badly. I made my way to Greg, who was incredibly supportive and helpful. He immediately helped me navigate the brutally stressful insurance claim process and his warmth and friendly demeanor really gave me peace of mind that my car will be well taken care of. Plus they are Honda certified. So satisfied with the work that was done on my car. HIGHLY RECOMMEND.

Customer Service

Returned Clean

My Experience

The car looked amazing! I was pleasantly surprised with the detailing of the car. I’ve never been in a car accident before as a driver, so this was a stressful experience for me. However, from the time I walked in the door to when I picked up my car, the staff was so professional, and showed care. Thanks for a great first time experience!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

I am well satisfied

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Very good work done on my car. Customer care is on a higher level.

Customer Service

Great on a higher level

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Just want to thank all the staff at Carstar Auto Body Repairs for a great job done on my vehicle..Thanks to Lia, she was welcoming, warm and courteous, caring, friendly and very helpful. Also special thanks to Greg, for a fair estimate. Thanks Carstar staff for a great job, and delivering on the stated time. 👍🏽 ⭐️⭐️⭐️⭐️⭐️

Customer Service

they are the best

Returned Clean

Likely to Recommend

Have no problem recommending they are really good.

Repair Quality

Work was impeccable, it doesn’t look like anything was wrong. Greatly appreciated 😊

Customer Service

I could call and get update right away.

Returned Clean

Likely to Recommend

Will recommend

Repair Quality

Quick responsive team Cares about people

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great service car looks new

Customer Service

Returned Clean

My Experience

Job well done

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

From drop-off to pick-up, this was a genuinely pleasant experience from start to finish. Craig made me feel welcome right away and gave me confidence that my car was in good hands — he even called Enterprise to arrange my pickup and offered me coffee while I waited. The receptionist was warm, engaging, and polite, which made the whole visit feel that much more personal. When it was time to pick up my car, the process was seamless. Mike, the owner, greeted me himself and kept me updated while I waited. I even left my umbrella behind by accident, and within minutes I got a call letting me know so I could grab it — that level of attentiveness really stood out. This kind of care and communication is hard to find. Highly recommend! 10/10.