CARSTAR Macarthur Collision

4.9 (135reviews)
98%
136-31 Springfield Blvd,  Queens,  NY  11413
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Shop AssistantSparkles

In operation 18 years.

Macarthur Collision and Towing has proudly served the community since 1973. Providing a high level of service and High quality repairs is our top priority. We work with all Insurance companies, making the claims process as painless and easy as possible. The knowledgeable and educated staff offer the best answers to your questions. We are here to help not only with the claims and auto repair, but also with our 24HR Towing program. We are certified by many major car companies like Mazda Acura Honda Jeep Chrysler Nissan Infinity Kia Dodge Ram We are I-car Gold Class certified

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat 8:00 am - 2:00 pm
* Holiday hours may differ.
Acura
Alfa Romeo
Chrysler
Dodge
Fiat
Ford
Genesis
GM Basic
GM Electric Vehicles
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (135)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many highlighting impeccable repairs that left vehicles looking brand new. The team received high marks for professionalism, friendliness, and genuine care for customers throughout the repair process. Communication was a standout strength, with customers appreciating regular updates via calls and texts at every stage. Timeliness was frequently commended, with several customers noting their vehicles were ready ahead of the promised date. Customers also appreciated the added touch of having their cars cleaned inside and out. A few customers noted minor concerns, including a delay in vehicle readiness and a car pulling to one side post-repair, as shared directly in their feedback.
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"... They was able to help solve my issue professionally. When I got my BMW back it look spanking brand NEW. I highly recommend there service…" Read more
"Work was impeccable, it doesnt look like anything was wrong. Greatly appreciated 😊"
"Wonderful workmanship. Immaculate shop wonderful quality and staff"
"The repair was completed quickly and done perfectly. Communication was professional and concerns answered"
"... my car there when it was involved in an accident, they fixed the car and made the car look brand new again. Would recommend this shop to anyone that needs there ..." Read more
"Was ready days before promised"
"It was ready before the date they gave me."
"My vehicle was done before the time"
"... a seamless process to get my vehicle repaired and the job was completed in a timely manner." Read more
"Very good job but I wish you had completed it a bit sooner."
"One phone call and there system alerted me when it was done."
"Every day i got updates"
"... repair was completed quickly and done perfectly. Communication was professional and concerns answered" Read more
"Staff was professional and polite, was updated during the whole process, was a seamless process to get my vehicle repaired and the job was completed ..." Read more
"I reached out the next day they didnt even take the time to check"

My Experience

Everyone from start to finish was a pleasure to work with. Lia and Craig were professional and personable and Mike hand delivered my car on time. The repair met expectations. I would highly recommend to a friend.

Likely to Recommend

Great repair shop.

Repair Quality

My car runs as good as new. The repair is undistinguishable. Im very happy with the result.

Customer Service

Personable and very organized. Would recommend to a friend.

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Returned Clean

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Returned Clean

My Experience

The staff was very respectful, helpful and they thoroughly went through everything. I was extremely satisfied with the service and the staff. Thank you so much for fixing the car.

Likely to Recommend

Repair Quality

Great shop, took my car there when it was involved in an accident, they fixed the car and made the car look brand new again. Would recommend this shop to anyone that needs there car repaired.

Customer Service

Returned Clean

My Experience

Very smooth and fast andprofessional service. Great communication and excellent work, car looks beautiful.

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Excellent work car looks great

Returned Clean

My Experience

The job done was awesome I love it thank you

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Repair Quality

Everything is amazing I loved the work you guys have done

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Returned Clean

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Wonderful experience

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Returned Clean

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The staff was very friendly, only problem is had was picking up my car ,I was told that I can pick it up on Friday but the car was not ready until 5pm .

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Returned Clean

My Experience

Greg and the team at CARSTAR did an incredible job from start to finish. I was absolutely distraught when my car was side swiped and damaged pretty badly. I made my way to Greg, who was incredibly supportive and helpful. He immediately helped me navigate the brutally stressful insurance claim process and his warmth and friendly demeanor really gave me peace of mind that my car will be well taken care of. Plus they are Honda certified. So satisfied with the work that was done on my car. HIGHLY RECOMMEND.

Likely to Recommend

Repair Quality

Greg and the team at CARSTAR did an incredible job from start to finish. I was absolutely distraught when my car was side swiped and damaged pretty badly. I made my way to Greg, who was incredibly supportive and helpful. He immediately helped me navigate the brutally stressful insurance claim process and his warmth and friendly demeanor really gave me peace of mind that my car will be well taken care of. Plus they are Honda certified. So satisfied with the work that was done on my car. HIGHLY RECOMMEND.

Customer Service

Returned Clean

My Experience

The car looked amazing! I was pleasantly surprised with the detailing of the car. I’ve never been in a car accident before as a driver, so this was a stressful experience for me. However, from the time I walked in the door to when I picked up my car, the staff was so professional, and showed care. Thanks for a great first time experience!

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Returned Clean

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I am well satisfied

Returned Clean

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Repair Quality

Very good work done on my car. Customer care is on a higher level.

Customer Service

Great on a higher level

Returned Clean

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Returned Clean

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