CARSTAR New Genesis Automotive

4.9 (268reviews)
98%
100-25 91ST AVENUE,  Richmond Hill,  NY  11418
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Shop AssistantSparkles

Here at New Genesis Automotive our primary focus is to provide excellent quality repairs which ensure the safety and needs of our customers. We are known for our high quality service, repairs, and honesty. Our staff closely monitors the entire production process from beginning to end. Everything is quality controlled from and body repair to panel alignment, color matching and air-bag replacement. We are certified I-CAR GOLD and with our State of the Art equipment and certified technicians, we are PROUDLY committed to ensuring our primary focus is carried out alongside superior service and peace of mind for all our customers. We are preferred shop for many insurance companies for a reason!

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun 8:00 am - 11:00 am
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 8:00 am - 1:00 pm
* Holiday hours may differ.
I-Car

Reviews (268)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, often describing their vehicles as looking brand new upon return. The team is widely recognized for professionalism, friendliness, and courteous service at every stage. Many customers highlight proactive communication through text and phone updates throughout the repair process. Timeliness is a frequent highlight, with numerous vehicles completed ahead of schedule. Customers also appreciate added touches such as complimentary car washes and seamless insurance coordination. A few customers noted areas for improvement directly in their feedback, including more proactive communication when delays occur, ensuring vehicles are thoroughly inspected before pickup, and verifying fuel levels upon return. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop.
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"... my expectations in every way from start to finish the experience was professional, smooth, and stress-free. The staff was knowledgeable, friendly, and took ..." Read more
"... structural and cosmetic repairs. My Honda Pilot now has perfect panel alignment, flawless paint matching, and a smooth clear coat with no overspray. Panel alignment was restored to ..." Read more
"Fantastic service and fully satisfied. Went above and beyond with the repairs and earned a new loyal customer"
"... passenger side doors that wre not covered by insurance leaving my car looking almost brand new. I would definitely refer them to any of my friends ..." Read more
"This shop is incredibly organized; They handled everything from start to finish; I barely had to do anything but drop off my car. ..." Read more
"My vehicle was ready almost a week before it was promised"
"Ready like a week before the date"
"My vehicle was ready earlier than promised."
"They said a one week or week and half took 3weeks."
"... repairs. I took time off to get my car but it turns out it was delayed and I took paid time off unnecessarily." Read more
"... They handled our rear ending fixture very smoothly - always being kept in the loop, and so warm and kind and helpful - and even returned the car all clean! We would definitely ..." Read more
"... for the amazing service! My car looks brand new! I truly appreciated the text message updates and the wonderful customer service. Highly recommended 100%" Read more
"... painting and buffing. One piece of advice would be to call your clients midway into the repair to update them on the repair status rather than having them call in. Other than this, ..." Read more
"They could of communicated when the expected time was past due an informed why it was going to take longer."
"... were easy to contact, flexible with their times, and they kept me informed throughout the whole process." Read more

Likely to Recommend

Repair Quality

Excellent job

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Amazing customer service! Awesome outcomes!

Likely to Recommend

Repair Quality

The level of service was absolutely phenomenal. Great team, excellent customer service and the repair blew my mind, my car looked brand new!!!

Customer Service

Likely to Recommend

Repair Quality

Employees are very professional. Their customer service was excellent. I don't have no complaint. I don't have nothing to say

Customer Service

No.\nComment

Returned Clean

Likely to Recommend

Repair Quality

Absolutely the best results I could ever imagine. This is my place that I will recommend to everyone

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Top-notch service and repair quality!

Likely to Recommend

Repair Quality

I brought my car here after an accident, and the team was incredibly professional, thorough, and fast. They took care of everything from start to finish, handled the insurance claim process with GEICO directly with zero hassle, and returned my car in perfect condition right on schedule. Highly recommend them for their honesty and speed.

Customer Service

My Experience

Great job!! Five star

Likely to Recommend

We would absolutely recommend them and go back to use them.

Repair Quality

They were wonderful! They handled our rear ending fixture very smoothly - always being kept in the loop, and so warm and kind and helpful - and even returned the car all clean! We would definitely use them again and recommend them highly!

Customer Service

They were excellent!

Returned Clean

My Experience

Quality service and excellent repairs!

Likely to Recommend

Repair Quality

Excellent quality of work! Perfect job with no issues! Service from start to finish was top notch.

Customer Service

SATISFIED TOTALLY!

Returned Clean

Likely to Recommend

Repair Quality

I'm still waiting for a strip for my bumper, when I have that part installed on my bumper, then I will be totally satisfied.

Customer Service

Courteous and professional.

My Experience

They went above and beyond. I'm extremely satisfied with their service!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Quick repairs. Good communication.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very smooth interaction; staff was friendly and helpful. Car was repaired within days and they took care of returning the rental car.

Likely to Recommend

Repair Quality

Customer Service

Everyone was very helpful and friendly.

Likely to Recommend

Repair Quality

The car was left immaculate. The work was done quickly.

Customer Service

Terrific. Kept me apprised.

My Experience

Great service all around from the front desk all the way to the technicians that replaced my catalytic converter.

Likely to Recommend

Repair Quality

Extremely Satisfied with the work and service.

Customer Service

The front desk staff were helpful and accommodating.

Returned Clean

My Experience

​From the seamless coordination with my Geico claim to the flawless repairs, the entire team worked like a well-oiled machine. They managed to get my car back to perfect condition in just five days! ​Every single person I interacted with was professional, reassuring, and incredibly efficient. They took a highly stressful situation and turned it into a smooth, hassle-free experience. ​Thank you to the wonderful staff at New Genesis Automotive! Your hard work, kindness, and fast turnaround time mean the world to me. I truly appreciate you all